Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

Try to find all 11 words on this board.

T C A T N O C E Y E O E S C W
U Z S G Y E P K T B V S D N V
T L N K K D X M P V C Q O A U
R Y D O N T P A N I C I L C W
A Y Y Y I S H Y F S T E X I V
A E M P A T H Y Q O A H R G H
F M E L I M S B M B N S G P J
V U P I H S R E N W O E K A T
O S M H R Y L P U L I S T E N
U S U X V O T A U Q S K H X A
U A X Z R X I T M L K U D W X
F T Z T T K I I X B J S O W Y
N N N S P O Z E W G T G A Q E
Y O X Y N G V N X A E Y M U C
C D R B Z U J T B H J R H V H
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Answer Key for Managing Complaint

X
Y
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1T C A T N O C E Y E # # # # #
2# # # # # # # # # # # # # N #
3# # N # # # # # # # # # O # #
4# # D O N T P A N I C I # # #
5# # # # I # # # # # T # # # #
6# E M P A T H Y # O # # # # #
7# M E L I M S B M # # S # # #
8# U P I H S R E N W O E K A T
9# S # # # # L P U L I S T E N
10# S # # # O # A U Q # # # # #
11# A # # R # # T # # K # # # #
12# T # T # # I I # # # S # # #
13# N N # # O # E # # # # A # #
14# O # # N # # N # # # # # # #
15C D # # # # # T # # # # # # #
Word X Y Direction
ASKQUESTION  1313nw
BEPATIENT  88s
CONTROLEMOTION  88ne
DONTASSUME  214n
DONTPANIC  34e
EMPATHY  26e
EYECONTACT  101w
LISTEN  109e
SMILE  77w
SOLUTION  127sw
TAKEOWNERSHIP  158w