Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	1	2	e
BEPATIENT	8	8	se
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	s
DONTPANIC	14	1	w
EMPATHY	1	4	e
EYECONTACT	1	4	se
LISTEN	9	7	se
SMILE	1	10	e
SOLUTION	4	5	se
TAKEOWNERSHIP	1	1	s