Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

Try to find all 11 words on this board.

Y P L Y N N O I T U L O S M R
Q V D F S T C G D B R L K N P
V Q P S T V N V F X Y L O Z Y
A L W V A J M L Q F H I U B D
Z T Y D K S M I L E T X Q R B
P E U E E C K V M O A L X L H
U M C R O Y B Q M B P R S D I
B U I P W O E E U R M A L H F
S S N E N J L C P E E D D L H
F S A K E O I Q O A S F N C A
T A P D R X S A I N T T I V S
D T T T S G T W M Z T I I V B
J N N R H T E K B L V A E O L
P O O N I O N T R X H U C N N
C D D C P I I M D P S K P T T
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Answer Key for Managing Complaint

X
Y
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1# # # # # N O I T U L O S # #
2# # # # # # # # # # # # # N #
3# # # # T # # # # # Y # O # #
4# # # # A # # # # # H I # # #
5# # # # K S M I L E T # # # #
6# E # # E # K # # O A # # # #
7# M C # O Y B Q M # P # # # #
8# U I # W # E E U # M # # # #
9# S N # N # L C P E E # # # #
10# S A # E O I # O A S # # # #
11# A P # R # S # # N T T # # #
12# T T T S # T # # # T I I # #
13# N N # H # E # # # # A E O #
14# O O # I # N # # # # # C N N
15C D D # P # # # # # # # # T T
Word X Y Direction
ASKQUESTION  54se
BEPATIENT  88se
CONTROLEMOTION  88ne
DONTASSUME  214n
DONTPANIC  315n
EMPATHY  119n
EYECONTACT  56se
LISTEN  79s
SMILE  65e
SOLUTION  131w
TAKEOWNERSHIP  53s