Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	11	4	sw
BEPATIENT	8	8	ne
CONTROLEMOTION	8	8	nw
DONTASSUME	14	14	n
DONTPANIC	14	15	w
EMPATHY	12	8	s
EYECONTACT	14	6	sw
LISTEN	9	9	ne
SMILE	10	5	nw
SOLUTION	15	6	s
TAKEOWNERSHIP	3	14	ne