Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	12	13	w
BEPATIENT	8	8	ne
CONTROLEMOTION	8	8	nw
DONTASSUME	14	14	n
DONTPANIC	14	15	w
EMPATHY	8	11	nw
EYECONTACT	10	11	w
LISTEN	9	9	ne
SMILE	14	9	w
SOLUTION	14	9	nw
TAKEOWNERSHIP	13	14	nw