Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	14	4	s
BEPATIENT	8	8	w
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	w
DONTPANIC	2	4	e
EMPATHY	12	8	sw
EYECONTACT	12	6	s
LISTEN	2	5	e
SMILE	6	12	w
SOLUTION	1	7	e
TAKEOWNERSHIP	15	3	sw