Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	12	14	w
BEPATIENT	8	8	n
CONTROLEMOTION	8	8	nw
DONTASSUME	14	14	n
DONTPANIC	15	13	n
EMPATHY	8	8	ne
EYECONTACT	10	12	w
LISTEN	9	9	ne
SMILE	4	6	n
SOLUTION	4	9	ne
TAKEOWNERSHIP	13	15	nw