Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	3	14	e
BEPATIENT	8	8	ne
CONTROLEMOTION	8	8	nw
DONTASSUME	14	14	n
DONTPANIC	14	15	w
EMPATHY	8	8	w
EYECONTACT	15	4	s
LISTEN	9	9	ne
SMILE	11	6	nw
SOLUTION	1	12	n
TAKEOWNERSHIP	2	15	ne