Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Answer Key for Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	3	13	ne
BEPATIENT	8	8	e
CONTROLEMOTION	8	8	se
DONTASSUME	2	2	s
DONTPANIC	2	1	e
EMPATHY	5	2	e
EYECONTACT	2	15	e
LISTEN	1	7	s
SMILE	8	6	nw
SOLUTION	4	12	n
TAKEOWNERSHIP	8	15	n