Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	13	4	s
BEPATIENT	8	8	nw
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	w
DONTPANIC	15	2	s
EMPATHY	11	8	sw
EYECONTACT	11	6	s
LISTEN	9	7	nw
SMILE	9	2	s
SOLUTION	9	2	sw
TAKEOWNERSHIP	14	3	sw