Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

Try to find all 11 words on this board.

C D X A R X B T R Y E R L L G
C O Q Z S Y P N B R Q Q Z T P
B N N O I T S E U Q K S A A P
W T L T F A Z I B R X M Z E X
W A N D R O L T C Z M I C Y K
E S T O I O T A Y B E L S E F
D S R M I R L P X C S E W C Q
H U K J E T H E M Z D G D O N
P M X N S A U B M H V A W N P
E E N E T S I L D O S J G T A
N Y H T A P M E O S T V C A H
T A K E O W N E R S H I P C E
H L A A F L V F Q O G H O T R
U C I N A P T N O D F U R N O
B S H A S S A I P L O U T O Z
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Answer Key for Managing Complaint

X
Y
123456789101112131415
1C D # # # # # T # # # # # # #
2# O # # # # # N # # # # # # #
3# N N O I T S E U Q K S A # #
4# T # T # # # I # # # M # E #
5# A N # R # # T # # # I # Y #
6# S # O # O # A # # # L # E #
7# S # # I # L P # # # E # C #
8# U # # # T # E # # # # # O #
9# M # # # # U B M # # # # N #
10# E N E T S I L # O # # # T #
11# Y H T A P M E O # T # # A #
12T A K E O W N E R S H I P C #
13# # # # # # # # # # # # O T #
14# C I N A P T N O D # # # N #
15# # # # # # # # # # # # # # #
Word X Y Direction
ASKQUESTION  133w
BEPATIENT  88n
CONTROLEMOTION  88se
DONTASSUME  22s
DONTPANIC  1014w
EMPATHY  811w
EYECONTACT  144s
LISTEN  810w
SMILE  123s
SOLUTION  1012nw
TAKEOWNERSHIP  112e