Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	13	2	s
BEPATIENT	8	8	sw
CONTROLEMOTION	8	8	nw
DONTASSUME	14	14	n
DONTPANIC	14	15	nw
EMPATHY	13	7	nw
EYECONTACT	3	13	n
LISTEN	7	14	w
SMILE	8	6	nw
SOLUTION	15	3	s
TAKEOWNERSHIP	8	15	n