Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Answer Key for Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	15	13	nw
BEPATIENT	8	8	w
CONTROLEMOTION	8	8	nw
DONTASSUME	10	10	w
DONTPANIC	3	1	e
EMPATHY	13	9	n
EYECONTACT	15	11	nw
LISTEN	9	9	w
SMILE	5	10	sw
SOLUTION	8	12	w
TAKEOWNERSHIP	15	14	n