Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Answer Key for Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	12	1	sw
BEPATIENT	8	8	s
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	s
DONTPANIC	5	15	e
EMPATHY	8	8	se
EYECONTACT	10	1	sw
LISTEN	9	7	nw
SMILE	14	7	sw
SOLUTION	15	12	n
TAKEOWNERSHIP	13	1	w