Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	4	13	e
BEPATIENT	8	8	nw
CONTROLEMOTION	8	8	ne
DONTASSUME	2	14	n
DONTPANIC	2	15	e
EMPATHY	8	11	ne
EYECONTACT	6	11	e
LISTEN	7	9	nw
SMILE	2	9	e
SOLUTION	2	9	ne
TAKEOWNERSHIP	3	14	ne