Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	8	3	s
BEPATIENT	8	8	se
CONTROLEMOTION	8	8	sw
DONTASSUME	14	2	s
DONTPANIC	14	1	w
EMPATHY	4	8	n
EYECONTACT	5	15	e
LISTEN	9	7	n
SMILE	10	8	se
SOLUTION	8	4	w
TAKEOWNERSHIP	1	8	e