Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Answer Key for Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	14	12	n
BEPATIENT	8	8	s
CONTROLEMOTION	8	8	se
DONTASSUME	2	2	s
DONTPANIC	11	14	nw
EMPATHY	8	8	sw
EYECONTACT	12	10	n
LISTEN	7	7	sw
SMILE	6	4	e
SOLUTION	12	15	w
TAKEOWNERSHIP	15	13	nw