Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	1	12	n
BEPATIENT	8	8	s
CONTROLEMOTION	8	8	ne
DONTASSUME	2	14	n
DONTPANIC	13	2	w
EMPATHY	1	7	e
EYECONTACT	10	5	w
LISTEN	7	9	s
SMILE	10	11	e
SOLUTION	12	6	s
TAKEOWNERSHIP	10	2	s