Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	1	3	e
BEPATIENT	8	8	se
CONTROLEMOTION	8	8	ne
DONTASSUME	2	14	n
DONTPANIC	2	15	e
EMPATHY	8	8	e
EYECONTACT	1	5	e
LISTEN	7	9	nw
SMILE	2	9	se
SOLUTION	7	11	e
TAKEOWNERSHIP	1	2	s