Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	13	12	n
BEPATIENT	8	8	sw
CONTROLEMOTION	8	8	nw
DONTASSUME	14	14	w
DONTPANIC	15	14	n
EMPATHY	11	8	nw
EYECONTACT	11	10	n
LISTEN	9	9	sw
SMILE	9	14	n
SOLUTION	9	14	nw
TAKEOWNERSHIP	14	13	nw