Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	4	15	ne
BEPATIENT	8	8	ne
CONTROLEMOTION	8	8	se
DONTASSUME	2	2	e
DONTPANIC	1	2	s
EMPATHY	9	10	nw
EYECONTACT	6	15	ne
LISTEN	7	7	ne
SMILE	5	14	w
SOLUTION	5	14	n
TAKEOWNERSHIP	3	15	e