Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	4	15	ne
BEPATIENT	8	8	n
CONTROLEMOTION	8	8	ne
DONTASSUME	2	14	n
DONTPANIC	15	3	s
EMPATHY	8	8	nw
EYECONTACT	6	15	ne
LISTEN	7	9	nw
SMILE	12	15	n
SOLUTION	1	4	s
TAKEOWNERSHIP	3	15	e