Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

Try to find all 11 words on this board.

P K B T R H B N G T G E K D C
I Y N N P D X F C Q N H Y O G
H T H L E X T A P O E O N N X
S E D T U T T V I H H T K T C
R U L T A N S T X H R J X A I
E R M V O P S I O O S W F S N
N S W C S E M B L P O R P S A
W W E C U Y N E Q O L Z R U P
O Y Z Q D B M P T H U X R M T
E B K L O O H A P J T R E E N
K S A R T K P T W N I P S X O
A V M I W Y A I C L O E H Q D
T S O I Y Q X E C D N B B K I
T N N C L D B N Z H I D L Q M
V X Z N D E H T F E G W N H A
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Answer Key for Managing Complaint

X
Y
123456789101112131415
1P # # # # # # # # T # # # D C
2I Y # N # # # # C # N # # O #
3H # H # E # # A # O # # N N #
4S # # T # T T # I # # T # T C
5R # # # A N S T # # R # # A I
6E # # # O P S I # O S # # S N
7N # # C # E M B L # O # # S A
8W # E # U # # E # # L # # U P
9O Y # Q # # M P # # U # # M T
10E # K # # O # A # # T # # E N
11K S # # T # # T # # I # # # O
12A # M I # # # I # # O # # # D
13T # O I # # # E # # N # # # #
14# N # # L # # N # # # # # # #
15# # # # # E # T # # # # # # #
Word X Y Direction
ASKQUESTION  112ne
BEPATIENT  88s
CONTROLEMOTION  88sw
DONTASSUME  142s
DONTPANIC  1512n
EMPATHY  88nw
EYECONTACT  110ne
LISTEN  97nw
SMILE  211se
SOLUTION  116s
TAKEOWNERSHIP  113n