Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	2	2	e
BEPATIENT	8	8	e
CONTROLEMOTION	8	8	ne
DONTASSUME	2	14	n
DONTPANIC	2	15	e
EMPATHY	4	4	e
EYECONTACT	2	6	se
LISTEN	7	9	se
SMILE	10	10	e
SOLUTION	10	13	nw
TAKEOWNERSHIP	1	1	se