Managing Complaint

ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP

Managing Complaint

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Word	X	Y	Direction
ASKQUESTION	13	1	sw
BEPATIENT	8	8	s
CONTROLEMOTION	8	8	sw
DONTASSUME	10	6	s
DONTPANIC	14	12	n
EMPATHY	7	1	sw
EYECONTACT	11	1	sw
LISTEN	9	7	s
SMILE	5	1	sw
SOLUTION	12	13	n
TAKEOWNERSHIP	14	1	w