Putting Your Best Face Forward!

APPRECIATE
COMMUNICATE
COURTESY
CREDIBILITY
ETHICAL
ETIQUETTE
FOLLOWUP
HONESTY
INTERACTION
LISTEN
RAPPORT
SALUTATION
TOLERANT
TRUSTING

Providing exceptional customer service is no longer an added benefit; it is a necessity!

Try to find all 14 words on this board.

I	H	C	P	U	W	O	L	L	O	F
Y	N	E	T	I	Q	U	E	T	T	E
S	K	T	R	U	S	T	I	N	G	L
E	H	L	E	T	H	I	C	A	L	I
T	O	L	E	R	A	N	T	I	X	S
R	B	D	J	R	A	P	P	O	R	T
U	A	P	P	R	E	C	I	A	T	E
O	W	H	O	N	E	S	T	Y	O	N
C	R	E	D	I	B	I	L	I	T	Y
E	T	A	C	I	N	U	M	M	O	C
L	S	A	L	U	T	A	T	I	O	N

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Answer Key for Putting Your Best Face Forward!

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	I	#	#	P	U	W	O	L	L	O	F
2	Y	N	E	T	I	Q	U	E	T	T	E
3	S	#	T	R	U	S	T	I	N	G	L
4	E	#	#	E	T	H	I	C	A	L	I
5	T	O	L	E	R	A	N	T	#	#	S
6	R	#	#	#	R	A	P	P	O	R	T
7	U	A	P	P	R	E	C	I	A	T	E
8	O	#	H	O	N	E	S	T	Y	#	N
9	C	R	E	D	I	B	I	L	I	T	Y
10	E	T	A	C	I	N	U	M	M	O	C
11	#	S	A	L	U	T	A	T	I	O	N

Word	X	Y	Direction
APPRECIATE	2	7	e
COMMUNICATE	11	10	w
COURTESY	1	9	n
CREDIBILITY	1	9	e
ETHICAL	4	4	e
ETIQUETTE	3	2	e
FOLLOWUP	10	1	w
HONESTY	3	8	e
INTERACTION	6	6	se
LISTEN	11	3	s
RAPPORT	5	6	e
SALUTATION	1	11	e
TOLERANT	1	5	e
TRUSTING	3	3	e