Putting Your Best Face Forward!

APPRECIATE
COMMUNICATE
COURTESY
CREDIBILITY
ETHICAL
ETIQUETTE
FOLLOWUP
INTERACTION
LISTEN
RAPPORT
SALUTATION
TOLERANT
TRUSTING
VALUE

Providing exceptional customer service is no longer an added benefit; it is a necessity!

Try to find all 14 words on this board.

N	A	P	P	R	E	C	I	A	T	E
C	O	M	M	U	N	I	C	A	T	E
Y	T	I	L	I	B	I	D	E	R	C
F	F	A	T	O	L	E	R	A	N	T
O	V	E	U	C	L	I	S	T	E	N
L	N	O	I	T	A	T	U	L	A	S
L	R	A	P	P	O	R	T	O	I	L
O	P	E	T	I	Q	U	E	T	T	E
W	G	N	I	T	S	U	R	T	C	C
U	C	O	U	R	T	E	S	Y	N	K
P	E	T	H	I	C	A	L	Z	B	I

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Answer Key for Putting Your Best Face Forward!

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	N	A	P	P	R	E	C	I	A	T	E
2	C	O	M	M	U	N	I	C	A	T	E
3	Y	T	I	L	I	B	I	D	E	R	C
4	F	#	A	T	O	L	E	R	A	N	T
5	O	V	#	#	C	L	I	S	T	E	N
6	L	N	O	I	T	A	T	U	L	A	S
7	L	R	A	P	P	O	R	T	#	#	#
8	O	#	E	T	I	Q	U	E	T	T	E
9	W	G	N	I	T	S	U	R	T	#	#
10	U	C	O	U	R	T	E	S	Y	N	#
11	P	E	T	H	I	C	A	L	#	#	I

Word	X	Y	Direction
APPRECIATE	2	1	e
COMMUNICATE	1	2	e
COURTESY	2	10	e
CREDIBILITY	11	3	w
ETHICAL	2	11	e
ETIQUETTE	3	8	e
FOLLOWUP	1	5	s
INTERACTION	6	6	nw
LISTEN	6	5	e
RAPPORT	2	7	e
SALUTATION	10	6	w
TOLERANT	4	4	e
TRUSTING	9	9	w
VALUE	3	4	ne