Putting Your Best Face Forward!

APPRECIATE
COMMUNICATE
COURTESY
CREDIBILITY
ETHICAL
ETIQUETTE
FOLLOWUP
INTERACTION
LISTEN
PREPARE
RAPPORT
SALUTATION
TOLERANT
TRUSTING

Providing exceptional customer service is no longer an added benefit; it is a necessity!

Try to find all 14 words on this board.

Y	E	C	O	U	R	T	E	S	Y	I
U	T	R	R	A	P	O	I	C	N	E
P	A	E	A	P	R	L	F	T	O	T
U	C	D	P	P	E	E	E	R	I	T
W	I	I	P	R	P	R	T	U	T	E
O	N	B	O	E	A	A	H	S	A	U
L	U	I	R	C	R	N	I	T	T	Q
L	M	L	T	I	E	T	C	I	U	I
O	M	I	N	A	W	U	A	N	L	T
F	O	T	U	T	Z	G	L	G	A	E
N	C	Y	N	E	T	S	I	L	S	C

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Answer Key for Putting Your Best Face Forward!

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	#	E	C	O	U	R	T	E	S	Y	I
2	#	T	R	R	A	P	O	#	#	N	E
3	P	A	E	A	P	R	L	#	T	O	T
4	U	C	D	P	P	E	E	E	R	I	T
5	W	I	I	P	R	P	R	T	U	T	E
6	O	N	B	O	E	A	A	H	S	A	U
7	L	U	I	R	C	R	N	I	T	T	Q
8	L	M	L	T	I	E	T	C	I	U	I
9	O	M	I	#	A	#	#	A	N	L	T
10	F	O	T	#	T	#	#	L	G	A	E
11	N	C	Y	N	E	T	S	I	L	S	#

Word	X	Y	Direction
APPRECIATE	5	2	s
COMMUNICATE	2	11	n
COURTESY	3	1	e
CREDIBILITY	3	1	s
ETHICAL	8	4	s
ETIQUETTE	11	10	n
FOLLOWUP	1	9	n
INTERACTION	6	6	sw
LISTEN	9	11	w
PREPARE	6	2	s
RAPPORT	4	2	s
SALUTATION	10	10	n
TOLERANT	7	1	s
TRUSTING	9	3	s