Putting Your Best Face Forward!

APPRECIATE
COMMUNICATE
COURTESY
CREDIBILITY
ETHICAL
ETIQUETTE
FOLLOWUP
INTERACTION
LISTEN
RAPPORT
SALUTATION
TOLERANT
TRUSTING
VALUE

Providing exceptional customer service is no longer an added benefit; it is a necessity!

Try to find all 14 words on this board.

E	E	C	O	U	R	T	E	S	Y	I
T	T	R	S	E	A	O	S	R	N	E
I	A	E	A	U	X	L	Q	T	F	T
Q	C	D	L	L	P	E	E	R	O	A
U	I	I	U	A	R	R	T	U	L	I
E	N	B	T	V	A	A	H	S	L	C
T	U	I	A	C	P	N	I	T	O	E
T	M	L	T	Q	P	T	C	I	W	R
E	M	I	I	M	O	W	A	N	U	P
B	O	T	O	V	R	N	L	G	P	P
N	C	Y	N	E	T	S	I	L	O	A

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Answer Key for Putting Your Best Face Forward!

X

Y

	1	2	3	4	5	6	7	8	9	10	11
1	E	E	C	O	U	R	T	E	S	Y	I
2	T	T	R	S	E	#	O	#	#	N	E
3	I	A	E	A	U	#	L	#	T	F	T
4	Q	C	D	L	L	#	E	E	R	O	A
5	U	I	I	U	A	R	R	T	U	L	I
6	E	N	B	T	V	A	A	H	S	L	C
7	T	U	I	A	C	P	N	I	T	O	E
8	T	M	L	T	#	P	T	C	I	W	R
9	E	M	I	I	#	O	#	A	N	U	P
10	#	O	T	O	#	R	#	L	G	P	P
11	N	C	Y	N	E	T	S	I	L	#	A

Word	X	Y	Direction
APPRECIATE	11	11	n
COMMUNICATE	2	11	n
COURTESY	3	1	e
CREDIBILITY	3	1	s
ETHICAL	8	4	s
ETIQUETTE	1	1	s
FOLLOWUP	10	4	s
INTERACTION	6	6	sw
LISTEN	9	11	w
RAPPORT	6	5	s
SALUTATION	4	1	s
TOLERANT	7	1	s
TRUSTING	9	3	s
VALUE	5	5	n