Customer Service Week 2011

APPRECIATION
ATTITUDE
CARING
COMMITMENT
COMMUNICATION
COMPLIMENT
CONFIDENCE
COURTEOUS
CUSTOMER
ENTHUSIASM
EXCELLENCE
EXPECTATIONS
FRIENDLY
HELPFUL
INFLECTION
KNOWLEDGEABLE
LOYALTY
OWNERSHIP
PERFORMANCE
PLEASANT
POSITIVITY
PROFESSIONALISM
QUALITY
REPRESENTATIVE
SATISFACTION
SERVICE
SMILE
TELEPHONE
TONE
VALUABLE

Our Mission: To provide "world class" Customer Service for all of our internal & external Clients via Telephone or the Web.

Try to find all 30 words on this board.

B V A L U A B L E E K V F K H P O Z T M
M I R Q Y U K Q S M N C E P P G D M N H
S Y L J U T G Y P W O K L N X A R T A M
X S S P K A L Q T Y I P B O T C A V S S
H X C E R C L A A P T I A I E C T I A A
L C O R E O G I Y R C H E T L O T E E I
P O N F P M F Y T O E S G A E M I Q L S
Y M F O R M R E U Y L R D I P P T S P U
J M I R E U I X S U F E E C H L U U O H
H I D M S N E P A S N N L E O I D O S T
L T E A E I N E T E I W W R N M E E I N
P M N N N C D C I R P O O P E E J T T E
E E C C T A L T S V N T N P J N E R I C
K N E E A T Y A F I M G K A X T L U V H
U T M U T I Z T A C V N K G L U I O I E
D D I O I O W I C E N I N I X I M C T L
J W N G V N A O T X B R Z U D B S Q Y P
M E J L E L X N I G L A S U J E W M X F
E S B P P H Q S O E X C E L L E N C E U
C U S T O M E R N I N R C N U D Z M S L
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Answer Key for Customer Service Week 2011

X
Y
1234567891011121314151617181920
1# V A L U A B L E # # # # # # # # # T #
2# # # Q Y # # # # # N # E # # # # # N #
3# # # # U T # # # # O # L N # # # # A M
4# # # P # A L # # # I P B O T # A # S S
5# # C E R C L A # # T I A I E C T # A A
6# C O R E O # I Y # C H E T L O T # E I
7# O N F P M F # T O E S G A E M I # L S
8# M F O R M R E # Y L R D I P P T S P U
9# M I R E U I X S # F E E C H L U U O H
10# I D M S N E P A S N N L E O I D O S T
11# T E A E I N E T E I W W R N M E E I N
12# M N N N C D C I R # O O P E E # T T E
13# E C C T A L T S V # # N P # N E R I #
14# N E E A T Y A F I # G K A # T L U V H
15# T # # T I # T A C # N # # L # I O I E
16# # # O I O # I C E # I # # # I M C T L
17# # N # V N # O T # # R # # # # S # Y P
18# E # # E # # N I # # A # # # # # M # F
19# # # # # # # S O E X C E L L E N C E U
20C U S T O M E R N # # # # # # # # # # L
Word X Y Direction
APPRECIATION  1414n
ATTITUDE  174s
CARING  1219n
COMMITMENT  26s
COMMUNICATION  66s
COMPLIMENT  165s
CONFIDENCE  35s
COURTEOUS  1816n
CUSTOMER  120e
ENTHUSIASM  2012n
EXCELLENCE  1019e
EXPECTATIONS  88s
FRIENDLY  77s
HELPFUL  2014s
INFLECTION  1111n
KNOWLEDGEABLE  1313n
LOYALTY  118nw
OWNERSHIP  1212n
PERFORMANCE  44s
PLEASANT  198n
POSITIVITY  198s
PROFESSIONALISM  1111se
QUALITY  51se
REPRESENTATIVE  55s
SATISFACTION  99s
SERVICE  1010s
SMILE  1717n
TELEPHONE  154s
TONE  515sw
VALUABLE  21e