r

ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR

r

Try to find all 19 words on this board.

H A C K O W L E D G M E N T E
J N O I T A C I N U M M O C N
Y P C O N F I D E N C E I C O
N O I T A C I F I R E V X C I
O E N O I T A I C E R P P A T
I L V D C L S U O E T R U O C
T I D S E L I M S D Y T Q X A
U M T N A H C R E M C C P Q F
L A G N I N E T S I L I F W S
O R L T V M G R E E T I N G I
S T O W O W F A C T O R R W T
E X A T O N E O F V O I C E A
R E S O U R C E F U L N E S S
Q U Q E C N A R U S S A R B Y
C A C C O U N T A B I L I T Y
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Answer Key for r

X
Y
123456789101112131415
1# A C K O W L E D G M E N T E
2# N O I T A C I N U M M O C N
3# # C O N F I D E N C E I # O
4N O I T A C I F I R E V # # I
5O E N O I T A I C E R P P A T
6I L # # # # S U O E T R U O C
7T I # S E L I M S # # # # # A
8U M T N A H C R E M # # # # F
9L A G N I N E T S I L # # # S
10O R # # # M G R E E T I N G I
11S T # W O W F A C T O R # # T
12E X # T O N E O F V O I C E A
13R E S O U R C E F U L N E S S
14# U # E C N A R U S S A # # #
15C A C C O U N T A B I L I T Y
Word X Y Direction
ACCOUNTABILITY  115e
ACKOWLEDGMENT  21e
APPRECIATION  145w
ASSURANCE  1214w
COMMUNICATION  142w
CONFIDENCE  33e
COURTEOUS  156w
CUSTOMERSERVICE  88ne
EXTRAMILE  213n
GREETING  710e
LISTENING  119w
MERCHANT  108w
RESOLUTION  113n
RESOURCEFULNESS  113e
SATISFACTION  1513n
SMILES  97w
TONEOFVOICE  412e
VERIFICATION  124w
WOWFACTOR  411e