Hospitality & Customer Service

APPEARANCE
ASSIST
ATTITUDE
BODYLANGUAGE
COMMITMENT
COMMUNICATION
CULINARYSKILLS
DECISIONS
ENVIRONMENT
EYECONTACT
FEEDBACK
GREETSMILE
HIGHTEC
KNOWLEDGABLE
LISTENING
OPPORTUNITY
PROFESSIONAL
RESPONSIBLE
TEAMWORK
TENFOURRULE

Celebrating Customer Service Week. Terms that are associated with Restaurant Standards for Customer Service and Hospitality.

Try to find all 20 words on this board.

C O M M U N I C A T I O N F M
H U O F T N E M T I M M O C C
E P L B O D Y L A N G U A G E
T C R I A P J A F Q D N G N Y
N T N O N T P G S E B R N K E
E E M A F A T O C S E H I R C
M N H Y R E R I R E I Q N O O
N F P I S A S Y T T N S E W N
O O K J G I E S S U U H T M T
R U F E O H M P I K D N S A A
I R I N G I T E P O I E I E C
V R S V L B K E Q A N L L T T
N U F E E D B A C K D A L M Y
E L B A G D E L W O N K L S B
F E E L B I S N O P S E R B C
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Answer Key for Hospitality & Customer Service

X
Y
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1C O M M U N I C A T I O N # #
2# U # # T N E M T I M M O C #
3E P L B O D Y L A N G U A G E
4T C R I A P # A # # D # G # Y
5N T N O N T P # S E # R N K E
6E E # A F A T O C S E # I R C
7M N H # R E R I R E I # N O O
8N F # I # A S Y T T # S E W N
9O O # # G I E S S U U # T M T
10R U # # O H M P I K D N S A A
11I R # N # I T # P O I E I E C
12V R S # L # # E # A N L L T T
13N U F E E D B A C K # A L # Y
14E L B A G D E L W O N K L S #
15# E E L B I S N O P S E R # #
Word X Y Direction
APPEARANCE  1012nw
ASSIST  84se
ATTITUDE  54se
BODYLANGUAGE  43e
COMMITMENT  142w
COMMUNICATION  11e
CULINARYSKILLS  88se
DECISIONS  114sw
ENVIRONMENT  114n
EYECONTACT  153s
FEEDBACK  313e
GREETSMILE  134sw
HIGHTEC  48se
KNOWLEDGABLE  1214w
LISTENING  1312n
OPPORTUNITY  53se
PROFESSIONAL  14se
RESPONSIBLE  1315w
TEAMWORK  1412n
TENFOURRULE  25s