Hospitality & Customer Service

APPEARANCE
BODYLANGUAGE
COMMITTMENT
COMMUNICATION
CULINARYSKILLS
DECISIONS
ENVIRONMENT
EYECONTACT
GREETGUESTS
GUESTS
KNOWLEDGABLE
LEAD
LISTENING
OPPORTUNITY
PREPARED
PROACTIVE
PROFESSIONAL
RESPECT
RESPONSIBLE
SERVICE
SUCCESSFUL
TEAMWORK

Celebrating Customer Service Week. Terms that are associated with Restaurant Standards for Customer Service and Hospitality.

Try to find all 22 words on this board.

N B T N E M N O R I V N E J H
C O A D Y T C E P S E R W S O
N D P E E E Y Z R S Y Q L E N
O Y P C C A P W O L T L E L G
I L E I O M R N F A I I V B R
T A A S N W E H E K N S I I E
A N R I T O P J S K U T T S E
C G A O A R A Y S R T E C N T
I U N N C K R V I O R N A O G
N A C S T A E F O Y O I O P U
U G E X N R D K N G P N R S E
M E C I V R E S A X P G P E S
M E L B A G D E L W O N K R T
O U D A E L U F S S E C C U S
C O M M I T T M E N T J G A M
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Answer Key for Hospitality & Customer Service

X
Y
123456789101112131415
1# B T N E M N O R I V N E # #
2# O A D Y T C E P S E R # S #
3N D P E E E # # R # Y # L E #
4O Y P C C A P # O # T L E L G
5I L E I O M R # F # I I V B R
6T A A S N W E # E K N S I I E
7A N R I T O P # S # U T T S E
8C G A O A R A Y S # T E C N T
9I U N N C K R # I # R N A O G
10N A C S T A E # O # O I O P U
11U G E # N # D # N # P N R S E
12M E C I V R E S A # P G P E S
13M E L B A G D E L W O N K R T
14O U D A E L U F S S E C C U S
15C O M M I T T M E N T # # # #
Word X Y Direction
APPEARANCE  32s
BODYLANGUAGE  21s
COMMITTMENT  115e
COMMUNICATION  115n
CULINARYSKILLS  88ne
DECISIONS  42s
ENVIRONMENT  131w
EYECONTACT  51s
GREETGUESTS  154s
GUESTS  159s
KNOWLEDGABLE  1313w
LEAD  614w
LISTENING  124s
OPPORTUNITY  1113n
PREPARED  74s
PROACTIVE  1312n
PROFESSIONAL  93s
RESPECT  122w
RESPONSIBLE  1413n
SERVICE  812w
SUCCESSFUL  1514w
TEAMWORK  62s