Hospitality & Customer Service

APPEARANCE
BODYLANGUAGE
COMMITTMENT
COMMUNICATION
CULINARYSKILLS
DECISIONS
ENVIRONMENT
EYECONTACT
GREETGUESTS
GUESTS
KNOWLEDGABLE
LEAD
LISTENING
OPPORTUNITY
PROACTIVE
PROFESSIONAL
RESPONSIBLE
SERVICE
SUCCESSFUL
TEAMWORK

Celebrating Customer Service Week. Terms that are associated with Restaurant Standards for Customer Service and Hospitality.

Try to find all 20 words on this board.

C O M M U N I C A T I O N Q U
E U P P G R E E T G U E S T S
G Z L P Y T I N U T R O P P O
A T A I R R S N O I S I C E D
U R N K N O W L E D G A B L E
G E O E T A A N Q K Z Q S I N
N S I Y M E R C S K R B E S V
A P S E V T A Y T V Q V R T I
L O S C Y U T M S I X D V E R
Y N E O H U H I W K V A I N O
D S F N Z Q N J M O I E C I N
O I O T D J Y A T M R L E N M
B B R A D K B U A O O K L G E
J L P C L U F S S E C C U S N
P E J T A P P E A R A N C E T
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Answer Key for Hospitality & Customer Service

X
Y
123456789101112131415
1C O M M U N I C A T I O N # #
2E U # # G R E E T G U E S T S
3G # L P Y T I N U T R O P P O
4A T A I R # S N O I S I C E D
5U R N K N O W L E D G A B L E
6G E O E T A A # # # # # S I N
7N S I Y M E R C # # # # E S V
8A P S E # T A Y T # # # R T I
9L O S C # # T M S I # D V E R
10Y N E O # # # I W K V A I N O
11D S F N # # # # M O I E C I N
12O I O T # # # # # M R L E N M
13B B R A # # # # # # O K L G E
14# L P C L U F S S E C C U S N
15# E # T A P P E A R A N C E T
Word X Y Direction
APPEARANCE  515e
BODYLANGUAGE  113n
COMMITTMENT  1214nw
COMMUNICATION  11e
CULINARYSKILLS  88se
DECISIONS  154w
ENVIRONMENT  155s
EYECONTACT  46s
GREETGUESTS  52e
GUESTS  102e
KNOWLEDGABLE  45e
LEAD  1212n
LISTENING  145s
OPPORTUNITY  153w
PROACTIVE  43se
PROFESSIONAL  313n
RESPONSIBLE  25s
SERVICE  136s
SUCCESSFUL  1414w
TEAMWORK  56se