Hospitality & Customer Service

APPEARANCE
BODYLANGUAGE
COMMITTMENT
COMMUNICATION
CULINARYSKILLS
DECISIONS
ENVIRONMENT
EYECONTACT
GREETGUESTS
GUESTS
KNOWLEDGABLE
LEAD
LISTENING
OPPORTUNITY
PROACTIVE
PROFESSIONAL
RESPECT
RESPONSIBLE
SERVICE
SUCCESSFUL
TEAMWORK

Celebrating Customer Service Week. Terms that are associated with Restaurant Standards for Customer Service and Hospitality.

Try to find all 21 words on this board.

F F N O I T A C I N U M M O C
P E N V I R O N M E N T F U O
K G D S Z F P R H D A E L Q M
N A S N K P R O A C T I V E M
O U U O P P O R T U N I T Y I
W G C I Y R F D R A P N A W T
L N C S X F E K R O W M A E T
E A E I R B S Y Z O I Q K K M
D L S C R E S P O N S I B L E
G Y S E F K I S E R V I C E N
A D F D I M O T C E P S E R T
B O U L E C N A R A E P P A K
L B L W T C A T N O C E Y E E
E S S L Q Q L I S T E N I N G
W G R E E T G U E S T S Z O P
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Answer Key for Hospitality & Customer Service

X
Y
123456789101112131415
1# # N O I T A C I N U M M O C
2# E N V I R O N M E N T # U O
3K G # S # # P # # D A E L # M
4N A S N # P R O A C T I V E M
5O U U O P P O R T U N I T Y I
6W G C I # # F # # A # # # # T
7L N C S # # E K R O W M A E T
8E A E I # # S Y # # # # # # M
9D L S C R E S P O N S I B L E
10G Y S E # K I S E R V I C E N
11A D F D I # O T C E P S E R T
12B O U L E C N A R A E P P A #
13L B L # T C A T N O C E Y E #
14E S # # # # L I S T E N I N G
15# G R E E T G U E S T S # # #
Word X Y Direction
APPEARANCE  1412w
BODYLANGUAGE  213n
COMMITTMENT  151s
COMMUNICATION  151w
CULINARYSKILLS  88sw
DECISIONS  411n
ENVIRONMENT  22e
EYECONTACT  1413w
GREETGUESTS  215e
GUESTS  715e
KNOWLEDGABLE  13s
LEAD  133w
LISTENING  714e
OPPORTUNITY  45e
PROACTIVE  64e
PROFESSIONAL  74s
RESPECT  1411w
RESPONSIBLE  59e
SERVICE  810e
SUCCESSFUL  34s
TEAMWORK  157w