Customer Service Week 2011

ABLE
ACCURACY
APOLOGIZE
ASSIST
BEST
CARE
COMMUNICATION
CONFIRM
COURTEOUS
EFFORT
EMPATHY
EXCELLENCE
EXPERT
FRIENDLY
KNOW
LISTEN
OWN
POSITIVE
PROBE
PROFESSIONAL
RAPPORT
REVIEW
SMILE
SOLVE
THANK
THOUGHTFUL
VERIFY
WARM
WILLINGNESS
WOW

Good customer service skills are very important... Below you'll find words that will help you become the best expierence of your customer's day!

Try to find all 30 words on this board.

U B U V K N C T H A N K M Y S V K J Y Q
Z R B M O U W R N F N Y L D Z L K N I E
F B D N N V J O P O F D G K W E T H O G
D G L C E R Z P W V N S Y C A R U C C A
Z C V Y T F W P U E J C K J C P N F E Z
J M N H S Q V A I I J G I H S O V Z P C
D H P T I P V R E V I E W A I Y E G X R
J W U A L U F T H G U O H T Y C F T G X
P U P P E Z I G O L O P A W N E N C I U
T H Y M D M R I F N O C O E F F O R T R
I S S E N G N I L L I W L S N U V I T P
H R E E E Y S O C N A L E W I W S S I V
B A X B Z L M R U R E X P E R T I Z L P
L K O O H N I M M C R L M A P S I T Z M
O I A R Y W M M X G E A B M S T D V Y F
J B M P R O F E S S I O N A L L E V E Z
X E R A C O U R T E O U S C F R P F O J
K I L Y Q T Y Y J D G L O E I S O S O Z
W Y W U Z Z O F Z K W K V F E E V U C G
N O N J Q E I J Z B L I Y E M U R V V N
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Answer Key for Customer Service Week 2011

X
Y
1234567891011121314151617181920
1# # # # # # # T H A N K # Y # # # # # #
2# # # # # # # R # # N # L # # # # # # #
3# # # # N # # O # O # D # # # # # # # #
4# # # # E # # P W # N # Y C A R U C C A
5# # # Y T # # P # E # # # # # # N # # #
6# # # H S # # A I # # # # # # O # # # #
7# # # T I # # R E V I E W # I # E # # #
8# # # A L U F T H G U O H T # C # # # #
9# # # P E Z I G O L O P A W N # # # # #
10T # # M # M R I F N O C O E F F O R T #
11# S S E N G N I L L I W L S # # # # T #
12# # E E E # # # # N A L # # I # # S # #
13# # # B # L # # U R E X P E R T I # # #
14# # # O # N I M M C # L # # # S I # # #
15# # # R # W M M X # # # B # S # # V # #
16# # # P R O F E S S I O N A L # E # E #
17# E R A C O U R T E O U S # # R # # # #
18# # # # # # # # # # # L # # I # # # # #
19# # # # # # # # # # # # V F # # # # # #
20# # # # # # # # # # # # Y E # # # # # #
Word X Y Direction
ABLE  1416nw
ACCURACY  204w
APOLOGIZE  139w
ASSIST  1416ne
BEST  413nw
CARE  517w
COMMUNICATION  1111ne
CONFIRM  1210w
COURTEOUS  517e
EFFORT  1410e
EMPATHY  411n
EXCELLENCE  816ne
EXPERT  1113e
FRIENDLY  78ne
KNOW  121sw
LISTEN  58n
OWN  616n
POSITIVE  129se
PROBE  416n
PROFESSIONAL  616e
RAPPORT  87n
REVIEW  87e
SMILE  916nw
SOLVE  1016se
THANK  81e
THOUGHTFUL  148w
VERIFY  1815sw
WARM  1211sw
WILLINGNESS  1111w
WOW  1211ne