Customer Service Week 2011

ABLE
ACCURACY
APOLOGIZE
ASSIST
BEST
CARE
COMMUNICATION
CONFIRM
COURTEOUS
EFFORT
EMPATHY
EXCELLENCE
EXPERT
FRIENDLY
KNOW
LISTEN
OWN
POSITIVE
PROBE
PROFESSIONAL
RAPPORT
REVIEW
SMILE
SOLVE
THANK
THOUGHTFUL
VERIFY
WARM
WILLINGNESS
WOW

Good customer service skills are very important... Below you'll find words that will help you become the best expierence of your customer's day!

Try to find all 30 words on this board.

D C T F L N L E U Q A Q A G Y A U E Q I
R U S T S J L S L X E Y H V K U E L V F
I G E H F U R K K B H W W Y T O C C T L
D E B O R P Q N E T A C C U R A C Y Z C
P R P A C R W E A Y R Y E L E F L Z D W
Y U F A O O A P U H M B Z U V V I Q Q S
K U R H U F M P M J L B I F I Z R M Y S
U E A P R E R M P R S W G T E C E K F T
T D T X T S X I U O A O O H W A U K I I
J S X Q E S C C E N R W L G L Y I T R T
V P I E O I T O E N I T O U Q L N X E X
F S Y S U O D N X L D C P O S I T I V E
H H T T S N E F L B L L A H W J S J C R
E F G R L A H I M F U E Y T H A N K Z J
J O E E R L N R K G S Y N D I Y C N X O
G L V P G G I M W L J N Q C Y O C O D T
U Z L X N P M S S B H H U K E V N W H V
B O O E F F O R T M H K E G X O K P H K
Z O S M I L E X Z E W J U H O L M T A D
M S L J B O Y K J J N Y O P Y H Z N I I
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Answer Key for Customer Service Week 2011

X
Y
1234567891011121314151617181920
1# # T # # # # E # # # # # # # # # # # #
2# # S # # # # # L # # Y # # # # # # # #
3# # E # # # # # # B H # # # # # # # # #
4# E B O R P # N # T A C C U R A C Y # #
5# # # # C R W # A # # # E L E # # # # #
6# # # A O O A P # # # # Z U V # # # # #
7# # R # U F M P M # # # I F I # # # Y #
8# E # # R E R M P R # W G T E # # # F #
9T # # # T S X I U O A O O H W # # # I #
10# S # # E S # C E N R W L G # # # # R #
11# # I # O I # O E N I T O U # # # # E #
12# # # S U O # N # L D C P O S I T I V E
13# # # T S N # F L # L L A H # # # # # #
14# # # R # A # I # # # E Y T H A N K # #
15# # E E # L N R # # # # N # I # # N # #
16# # V P # G I M # # # # # C # O # O # #
17# # L X N # # S # # # # # # E # N W # #
18# # O E F F O R T # # # # # # # # # # #
19# # S M I L E # # E # # # # # # # # # #
20# S # # # # # # # # N # # # # # # # # #
Word X Y Direction
ABLE  114nw
ACCURACY  114e
APOLOGIZE  1313n
ASSIST  614nw
BEST  34n
CARE  55sw
COMMUNICATION  1111se
CONFIRM  810s
COURTEOUS  55s
EFFORT  418e
EMPATHY  68ne
EXCELLENCE  68se
EXPERT  418n
FRIENDLY  67se
KNOW  1814s
LISTEN  615se
OWN  66ne
POSITIVE  1312e
PROBE  64w
PROFESSIONAL  66s
RAPPORT  65se
REVIEW  154s
SMILE  319e
SOLVE  319n
THANK  1414e
THOUGHTFUL  1414n
VERIFY  1912n
WARM  1210nw
WILLINGNESS  1111sw
WOW  1210n