Customer Service Week 2011

ABLE
ACCURACY
APOLOGIZE
ASSIST
BEST
CARE
COMMUNICATION
CONFIRM
COURTEOUS
EFFORT
EMPATHY
EXCELLENCE
EXPERT
FRIENDLY
KNOW
LISTEN
OWN
POSITIVE
PROBE
PROFESSIONAL
RAPPORT
REVIEW
SMILE
SOLVE
THANK
THOUGHTFUL
VERIFY
WARM
WILLINGNESS
WOW

Good customer service skills are very important... Below you'll find words that will help you become the best expierence of your customer's day!

Try to find all 30 words on this board.

K H A T W N E Y T L F F Y T K M Z O T T
R V C I F O Y G L I S T E N B J Q P R O
R R N M O A N M H D B I E N T H K O O F
P S C T T S A K C T N K A F H I P A P N
F E Z T N C V N D A R E W L Q P V Y C E
D T T J J O V A C X J B I Q A T F H Z K
L R S I E X I H W E I V E R T M S T C D
E K I J F C P T H O U G H T F U L A Y V
Y E S L F B N W A P O L O G I Z E P R E
Y C S W O R U E O C O N F I R M Q M A Z
R R A Z R F Q S L W I L L I N G N E S S
Q C Y R T I I B P L A N Z I V X E E A A
V H U F U T R E P X E R U V V L R B X U
F H R G I C K L N Z J C M M I N Y O E Y
V K X V O P C B E S T Q X M M W Q R I D
L V E E N Y L A N O I S S E F O R P A Q
U V Q R J X H H S U O E T R U O C Q U I
L W W I I O J S P L Q N X G S A I J F M
J P K F O Q V Y V U L J K Q R L C T C Z
R S S Y X O Q E G U A C C E W R V A D S
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Answer Key for Customer Service Week 2011

X
Y
1234567891011121314151617181920
1# # # # W # # Y # # # # # # # # # # # T
2# # # # # O # # L I S T E N # # # # R #
3# # # # # # N # # D # # # # # # # O # #
4# # # # # # # K # # N # # # # # P # # #
5# # # # N # # N # # # E # # # P # Y # #
6# # T # # O # A # # # # I # A # # H # #
7# # S # E # I H W E I V E R # # # T # #
8# # I # F C # T H O U G H T F U L A # #
9Y # S # F # N W A P O L O G I Z E P # #
10# C S # O # # E O C O N F I R M # M # #
11# # A # R # # S L W I L L I N G N E S S
12# # # R T # I # # L A N # # # # E E # #
13# # # # U T R E P X E R U # # L # B # #
14# # # # I C # L # # # C M M I N # O # #
15# # # V # # C B E S T # X M M W # R # #
16# # E E # # L A N O I S S E F O R P # #
17# # # R # # # # S U O E T R U O C # # #
18# # # I # # # # # L # # # # # A # # # #
19# # # F # # # # V # # # # # R # # # # #
20# # # Y # # # E # # # # # E # # # # # #
Word X Y Direction
ABLE  816n
ACCURACY  816nw
APOLOGIZE  99e
ASSIST  311n
BEST  815e
CARE  1717sw
COMMUNICATION  1111nw
CONFIRM  1010e
COURTEOUS  1717w
EFFORT  57s
EMPATHY  1811n
EXCELLENCE  1416nw
EXPERT  1113w
FRIENDLY  158nw
KNOW  84nw
LISTEN  92e
OWN  1616n
POSITIVE  109sw
PROBE  1816n
PROFESSIONAL  1616w
RAPPORT  147ne
REVIEW  147w
SMILE  1316ne
SOLVE  1216sw
THANK  88n
THOUGHTFUL  88e
VERIFY  415s
WARM  1011se
WILLINGNESS  1111e
WOW  1011nw