Customer Service Week 2011

ABLE
ACCURACY
APOLOGIZE
ASSIST
BEST
CARE
COMMUNICATION
CONFIRM
COURTEOUS
EFFORT
EMPATHY
EXCELLENCE
EXPERT
FRIENDLY
KNOW
LISTEN
OWN
POSITIVE
PROBE
PROFESSIONAL
RAPPORT
REVIEW
SMILE
SOLVE
THANK
THOUGHTFUL
VERIFY
WARM
WILLINGNESS
WOW

Good customer service skills are very important... Below you'll find words that will help you become the best expierence of your customer's day!

Try to find all 30 words on this board.

L J W C B O Z V G U L E O J T L X L S W
D P Q E E P G T H P A O M J X D H Q U G
T S E B R X Z A F Y P N P R O T X A F R
V P E O A R L B J E Q Y C A R U C C A H
L W K R C O U R T E O U S P S L T A V H
U N N P R O F E S S I O N A L I S T E N
F B I O O A M R E V I E W A S C S S N N
T B G S A P P M I C Q G D V D S T A X C
H N V I A H F P U E A P O L O G I Z E N
G Z X T K E V L O N N W A R M M E S J Q
U X H I B Y S E W R I D O C L J G U T X
O Y G V K M H B R L T C L W D H L F F P
H T X E T Z R Y L I C X A Y T V J X M Y
T Z R X B X F I T F F R B T H A N K Z G
Z Y E E C Q N H F W F Y L W I Q Y N U T
X Y L Z P G P P P N A L E N W O K O S P
D A I E N X Y C F B O E V D S A N W Z G
O U M E X C E L L E N C E F F O R T X Q
X Q S O L V E G B I I A R G Z W E Y B Q
I S T V N S L A I V K M P U S Q U N Z Z
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Answer Key for Customer Service Week 2011

X
Y
1234567891011121314151617181920
1# # # # # # # # # # # # # # # # # # # #
2# # # E E # # # # # # # # # # # # # # #
3T S E B R # # # # # # # # # # # # # # #
4# # # O A # # # # # # Y C A R U C C A #
5L # # R C O U R T E O U S # # # # # # #
6U # # P R O F E S S I O N A L I S T E N
7F # # O # A M R E V I E W # S # # # # #
8T # # S # P P M I # # # # # # S # # # #
9H # # I A # # P U E A P O L O G I Z E #
10G # # T # # V # O N N W A R M # # S # #
11U # H I # # # E # R I D O # # # # # T #
12O Y # V # M # # R L T C L W # # # # # #
13H T # E # # R # L I # # A Y # # # # # #
14T # R # # # # I # # F # B T H A N K # #
15# # E E # # N # F # # Y L # I # # N # #
16# # L # P G # # # N # # E N W O # O # #
17# # I # N X # # # # O # # # # # N W # #
18# # M E X C E L L E N C E F F O R T # #
19# # S O L V E # # # # # # # # # # # # #
20# S # # # # # # # # # # # # # # # # # #
Word X Y Direction
ABLE  1313s
ACCURACY  194w
APOLOGIZE  119e
ASSIST  146se
BEST  43w
CARE  55n
COMMUNICATION  1111se
CONFIRM  1218nw
COURTEOUS  55e
EFFORT  1318e
EMPATHY  86sw
EXCELLENCE  418e
EXPERT  718nw
FRIENDLY  76se
KNOW  1814s
LISTEN  156e
OWN  1616w
POSITIVE  46s
PROBE  46n
PROFESSIONAL  66e
RAPPORT  56se
REVIEW  87e
SMILE  319n
SOLVE  319e
THANK  1414e
THOUGHTFUL  114n
VERIFY  710se
WARM  1210e
WILLINGNESS  1111sw
WOW  1210se