Customer Service Week 2011

ABLE
ACCURACY
APOLOGIZE
ASSIST
BEST
CARE
COMMUNICATION
CONFIRM
COURTEOUS
EFFORT
EMPATHY
EXCELLENCE
EXPERT
FRIENDLY
KNOW
LISTEN
OWN
POSITIVE
PROBE
PROFESSIONAL
RAPPORT
REVIEW
SMILE
SOLVE
THANK
THOUGHTFUL
VERIFY
WARM
WILLINGNESS
WOW

Good customer service skills are very important... Below you'll find words that will help you become the best expierence of your customer's day!

Try to find all 30 words on this board.

H O M E H J N O K H W N I E O M K F B S
D L L M M R E E K Z T F J M L O E E O A
F W U V P I T E V S B G O O Q S R B W U
O E F U F U S L E L M J A C G Y A O E B
V A T R Y G I B S U O E T R U O C R Q Q
M W H W I P L A N O I S S E F O R P Q A
T V G P J E G S U S M Q M B M W A A G U
S Q U T M F N Y V I Q R R M Y N P G Q Y
X N O A S B M D L D A G U A K R P E Z G
V H H Q X I S E L W U N T N Q H O C G S
S P T H O O S K H Y I X N R R M R N Y B
P F Z B T K H S C C M L S V E E T E B P
E Z I G O L O P A O X U L M V P M L P G
F G O I R W O T C N N V L I H C X L X S
F Q K C K S I H C F L E E L N V U E X H
O B O G I O D A U I V W O W G G Y C M G
R N B T N G O N R R V F R W Y Y N X O N
T W I V W O N K A M A Y H T A P M E T E
Q V E R I F Y Q C S Y Q S D T N O Q S P
E Y E C W J G B Y M A N Z W Z Y C G U S
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Answer Key for Customer Service Week 2011

X
Y
1234567891011121314151617181920
1# # # # # # N # # # # # # # # # # # # #
2# # L # # # E E # # T # # # # # E E # #
3# # U # # # T E V S # # # # # # R B # #
4# # F # # # S L E L # # # # # # A O # #
5# # T R # # I B S U O E T R U O C R # #
6# # H # I # L A N O I S S E F O R P # #
7# # G # # E # # # # M # M # M W A # # #
8# # U T # # N # # I # R # M # N P # # #
9# # O # S # # D L # A # U # # # P E # #
10# # H # # I # E L W # N T # # # O C # #
11# # T # # # S # # Y I # # R # # R N # #
12# # # # # # # S # C # L # # E E T E # #
13E Z I G O L O P A O # # L # V P # L # #
14F # # # # # O T C N # # # I # # X L # #
15F # # # # S I H C F # # E # N # # E # #
16O # # # I O # A U I # W O W # G # C # #
17R # # T N # # N R R # # # # # # N X # #
18T # I # W O N K A M # Y H T A P M E # #
19# V E R I F Y # C # # # # # # # # # S #
20E # # # # # # # Y # # # # # # # # # # S
Word X Y Direction
ABLE  86n
ACCURACY  913s
APOLOGIZE  913w
ASSIST  913nw
BEST  85ne
CARE  175n
COMMUNICATION  1111sw
CONFIRM  1012s
COURTEOUS  175w
EFFORT  113s
EMPATHY  1818w
EXCELLENCE  1818n
EXPERT  1815nw
FRIENDLY  34se
KNOW  818w
LISTEN  76n
OWN  166s
POSITIVE  813sw
PROBE  186n
PROFESSIONAL  166w
RAPPORT  176s
REVIEW  1711sw
SMILE  126sw
SOLVE  126nw
THANK  814s
THOUGHTFUL  311n
VERIFY  219e
WARM  1010ne
WILLINGNESS  1111se
WOW  1216e