Customer Service Week 2011

ABLE
ACCURACY
APOLOGIZE
ASSIST
BEST
CARE
COMMUNICATION
CONFIRM
COURTEOUS
EFFORT
EMPATHY
EXCELLENCE
EXPERT
FRIENDLY
KNOW
LISTEN
OWN
POSITIVE
PROBE
PROFESSIONAL
RAPPORT
REVIEW
SMILE
SOLVE
THANK
THOUGHTFUL
VERIFY
WARM
WILLINGNESS
WOW

Good customer service skills are very important... Below you'll find words that will help you become the best expierence of your customer's day!

Try to find all 30 words on this board.

K V Y C R S J C W F P O I T U L U T Y W
Z S J J J K W O J Y F N Y M R U D G R X
D F Q X H Q P X K U I W C F E O Y F I U
W W E I V E R A P P O R T B I H F K L D
L E R A C O U R T E O U S J T R V F M M
O L Z P R O F E S S I O N A L F E H E B
H F C Y R E M M X O Q O P B S F O V R Q
F F V L U O I M M C S M M L F S I O L H
H C J D E L B E U R E X P E R T I T M X
X L D N E A X E R N A L Y V I E S S I T
U S S E N G N I L L I W L S A E Y D T A
C A O I A M R I F N O C O E B K D G C I
R Z L R E Z I G O L O P A W N S K C D H
W B V F L U F T H G U O H T J C U V W H
V C E O S I D D R W K Z H O I R E H D P
R Q X F B M S A E O R A E A A O W N K U
D P F R G N X T C N N W S C F A N F F V
O X S C H P Z J E K J E Y H Z O H G R B
R W X H L I J B L N I H R K S F L E Z W
N P L U N Q Q A O Y Y G D L V Y G N I F
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Answer Key for Customer Service Week 2011

X
Y
1234567891011121314151617181920
1# # # # # # # # # # # # # T # # # # # #
2# # # # # # # # # # # # Y # R # # # # #
3# # # # # # # # # # # # # F # O Y # # #
4# W E I V E R A P P O R T # I H F # # #
5# E R A C O U R T E O U S # T R # F # #
6# # # P R O F E S S I O N A L # E # E #
7# # # Y R # M M X # # # P B S # # V # #
8# # # L # O I M M C # M # L # S I # # #
9# # # D # L B # U R E X P E R T I T # #
10# # # N E # # E # N A L # # I # S S # #
11# S S E N G N I L L I W L S # E # # T A
12# # O I # M R I F N O C O E B # # # C #
13# # L R E Z I G O L O P A W N # # C # #
14# # V F L U F T H G U O H T # C U # # #
15# # E # # I # # # W # # H # I R E # # #
16# # # # # # S # # O # A # # A O W N # #
17# # # # # # # T # N N # # C # # N # # #
18# # # # # # # # E K # # Y # # # # # # #
19# # # # # # # # # N # # # # # # # # # #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
ABLE  146s
ACCURACY  2011sw
APOLOGIZE  1313w
ASSIST  146se
BEST  1512ne
CARE  55w
COMMUNICATION  1111se
CONFIRM  1212w
COURTEOUS  55e
EFFORT  196nw
EMPATHY  119ne
EXCELLENCE  86se
EXPERT  119e
FRIENDLY  414n
KNOW  1018n
LISTEN  514se
OWN  1616e
POSITIVE  1213ne
PROBE  46se
PROFESSIONAL  66e
RAPPORT  74e
REVIEW  74w
SMILE  96sw
SOLVE  311s
THANK  1414sw
THOUGHTFUL  1414w
VERIFY  187nw
WARM  1211nw
WILLINGNESS  1111w
WOW  1211se