Customer Service Week 2011

ABLE
ACCURACY
APOLOGIZE
ASSIST
BEST
CARE
COMMUNICATION
CONFIRM
CONFIRM
COURTEOUS
EFFORT
EMPATHY
EXCELLENCE
EXPERT
FRIENDLY
KNOW
LISTEN
OWN
POSITIVE
PROBE
PROFESSIONAL
RAPPORT
SMILE
SOLVE
THANK
THOUGHTFUL
VERIFY
WARM
WILLINGNESS
WOW

Good customer service skills are very important... Below you'll find words that will help you become the best expierence of your customer's day!

Try to find all 30 words on this board.

L S V Z D U B H G K N O W T O G A V D R
U M R E G N O K O N B D O R S J H P U T
Z A R C Y M N G O A F C W O F M Q M B T
W L G V A X O Z D H W L J F I L Q S V K
L U F T H G U O H T M R I F N O C A R E
O J R V S J L A N O I S S E F O R P Y T
W H I X R E D H T F N M X M M W A O Q R
Z O E P R O B E V I I C R M P N P L Z H
B T N O N C B X Y L E A U S G S P O S P
C U D S T I X F E L W N Q S U P O G X H
S A L I W Z I D L H I R U L R I R I A U
X J Y T L R Z E B C L I S T E N T Z V H
T M D I E R N D A O L W Z L N T C E E A
B C E V P C C T C U I C D E R R E H N D
C Y D E E V I P C R N Y P E A N I P V G
V O K O S O Q V U T G F P T R E I L F H
V U I N N A U J R E N X X K V S Z K D I
V B T T S I S S A O E M P A T H Y F S Z
G N O K D X K R C U S O L V E B E F M L
R N J W E W J Y Y S S T Q Z W J D I V P
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Answer Key for Customer Service Week 2011

X
Y
1234567891011121314151617181920
1# # # # # # # # # K N O W T # # # # # #
2# # # # # # # # # N # # O R # # # # # #
3# # # # # # # # # A # # W O # # # # # #
4# # # # # # # # # H # # # F # # # # # #
5L U F T H G U O H T M R I F N O C A R E
6# # R # S # L A N O I S S E F O R P # #
7# # I # # E # # # # # M X M M W A O # #
8# # E P R O B E # # I C R M # N P L # #
9# # N O # # # # Y L E A U # # # P O # #
10# # D S # # # F E L W N # # # # O G # #
11# # L I # # I # L # I # # # # # R I # #
12# # Y T # R # E B C L I S T E N T Z # #
13# # # I E # N # A O L # # # # T # E # #
14# # # V # C # T C U I # # # R # # # # #
15# # # E E # I # C R N # # E # # # # # #
16# # # # # O # # U T G # P # # # # # # #
17# # # # N # # # R E N X # # # # # # # #
18# # # T S I S S A O E M P A T H Y # # #
19# # # # # # # # C U S O L V E # # # # #
20# # # # # # # # Y S S # # # # # # # # #
Word X Y Direction
ABLE  913n
ACCURACY  913s
APOLOGIZE  185s
ASSIST  918w
BEST  78nw
CARE  175e
COMMUNICATION  1111sw
CONFIRM  175w
CONFIRM  175w
COURTEOUS  1012s
EFFORT  146n
EMPATHY  1118e
EXCELLENCE  146sw
EXPERT  1118ne
FRIENDLY  35s
KNOW  101e
LISTEN  1112e
OWN  166s
POSITIVE  48s
PROBE  48e
PROFESSIONAL  166w
RAPPORT  176s
SMILE  136sw
SOLVE  1119e
THANK  105n
THOUGHTFUL  105w
VERIFY  414ne
WARM  1110ne
WILLINGNESS  1111s
WOW  131s