Customer Service Week 2011

ABLE
ACCURACY
APOLOGIZE
ASSIST
BEST
CARE
COMMUNICATION
CONFIRM
CONFIRM
COURTEOUS
EFFORT
EMPATHY
EXCELLENCE
EXPERT
FRIENDLY
KNOW
LISTEN
OWN
POSITIVE
PROBE
PROFESSIONAL
RAPPORT
SMILE
SOLVE
THANK
THOUGHTFUL
VERIFY
WARM
WILLINGNESS
WOW

Good customer service skills are very important... Below you'll find words that will help you become the best expierence of your customer's day!

Try to find all 30 words on this board.

D D W O W E V I X E Q L Q V M S V K E J
R J P F P O L T T Q Z O B T N D N K N Z
Z B A Y P O N K O E E B V E T S R Z Q U
H Z U Z U S T K U N Z A C X Z O X T W S
N I L U N Q B N Q J A F T T W K E S T J
V T O N W O T A M T S U T Y F Q V S S L
W O N B E R I H I V A W O A W C X Q E Z
B C P A Q C H T H O U G H T F U L B B N
B K L O X R N Y A P O L O G I Z E E V C
E R Y L K Z V E L C T W Y F I R E V Y Y
N Z C N E T S I L D I R A T Z Z L I H N
N D A S S I S T U L N N O R L K B T Q V
K W R T I X H M L F E E U P M D A I T B
L L U R M M R I F N O C I M P P M S C B
D V C E U F N D X Z H M X R M A Y O W A
J C C P Z G L A N O I S S E F O R P C P
M Q A X N V J O S U O E T R U O C R H T
V Q N E F F O R T L O R B U D A D O F K
X T S M I L E N V Y R W D A R S B B A G
V S N Z U C E E J T F M C E I U G E O V
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Answer Key for Customer Service Week 2011

X
Y
1234567891011121314151617181920
1# # W O W # # # # # # # # # # # # # # #
2# # # # # O # # # # # # # # # # # # # #
3# # # # # # N # # # # # # # # # # # # #
4# # # # # # # K # # # # # # # # # # # #
5# # # # N # # N # # # # # # # # # # T #
6# # # N W O # A # # # # # # # # # # S #
7# # # # E # I H # # # # # # # # # # E #
8# # # # # C # T H O U G H T F U L # B #
9# # # # # # N Y A P O L O G I Z E E # #
10# # Y # # # # E L C T W Y F I R E V # Y
11# # C N E T S I L D I R A # # # L I H #
12# # A S S I S T # L N N O R # # B T # #
13# # R T # # # # L # E E U P M # A I # #
14# # U R # M R I F N O C I M P P # S # #
15# # C E # # N # # # # # X R M A # O # #
16# # C P # G L A N O I S S E F O R P # #
17# # A X N # # # S U O E T R U O C R # #
18# # # E F F O R T L # # # # # A # O # #
19# # S M I L E # V # # # # # R # # B # #
20# S # # # # # E # # # # # E # # # E # #
Word X Y Direction
ABLE  1713n
ACCURACY  317n
APOLOGIZE  99e
ASSIST  312e
BEST  198n
CARE  1717sw
COMMUNICATION  1111nw
CONFIRM  1214w
CONFIRM  1214w
COURTEOUS  1717w
EFFORT  418e
EMPATHY  1416ne
EXCELLENCE  1416nw
EXPERT  418n
FRIENDLY  1516nw
KNOW  84nw
LISTEN  911w
OWN  66w
POSITIVE  1816n
PROBE  1816s
PROFESSIONAL  1616w
RAPPORT  1716nw
SMILE  319e
SOLVE  1216sw
THANK  88n
THOUGHTFUL  88e
VERIFY  1810w
WARM  1210se
WILLINGNESS  1111sw
WOW  51w