Customer Service Week 2011

ABLE
ACCURACY
APOLOGIZE
ASSIST
BEST
CARE
COMMUNICATION
CONFIRM
CONFIRM
COURTEOUS
EFFORT
EMPATHY
EXCELLENCE
EXPERT
FRIENDLY
KNOW
LISTEN
OWN
POSITIVE
PROBE
PROFESSIONAL
RAPPORT
SMILE
SOLVE
THANK
THOUGHTFUL
VERIFY
WARM
WILLINGNESS
WOW

Good customer service skills are very important... Below you'll find words that will help you become the best expierence of your customer's day!

Try to find all 30 words on this board.

V E T I X D A W N W J T C K Y W S X D N
I W S O Q P X X M L S Y L P N C E D C Z
M W E T K M Z B U I H M A D Q V Y J P Q
Y E B O R P O S I T I V E R I F Y T N I
T E R A C R R N A H C F I Q P P J S X Q
R Q L L O O Z P L U F T H G U O H T S U
S S O Z U F M K J R S M D E D R Z E H M
S R D E R E M M Q A P Q W W X R P W G W
T H Y V T S X R U B S W B C H P P S G W
N S Z L E S M C A N O W F R I E N D L Y
Q E I O O I X I E W I L L I N G N E S S
C Z T S U O J P L L S C O N F I R M Z G
N K N S S N R I N E L B A C C U R A C Y
C A E J I A T R O F F E J T H A N K T H
Y K Q T Y L B E C O K X N S I V J N S U
E Z I G O L O P A A I P E C T O W O D U
B Q D G N D E E B K R E Q X E W N W P W
H S V A N U R C H H R R H C O N I K O Y
N R X R A P P O R T Q T C V H U N I A X
E J V E X I N Z X S K F M H S V V W H S
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Answer Key for Customer Service Week 2011

X
Y
1234567891011121314151617181920
1# # T # # # # # # # # # # # # # # # # #
2# # S # # # # # # # # Y # # # # # # # #
3# # E # # # # # # # H # # # # # # # # #
4# E B O R P O S I T I V E R I F Y # # #
5# E R A C R # # A # # # # # # # # # # #
6# # # # O O # P L U F T H G U O H T # #
7# # # # U F M # # # # # # # # # # # # #
8# # # E R E M M # # # # # # # # # # # #
9T # # V T S X R U # # W # # # # # # # #
10N S # L E S M C A N O # F R I E N D L Y
11# E I O O I # I E W I L L I N G N E S S
12# # T S U O # # L L # C O N F I R M # #
13# # # S S N # # # E L B A C C U R A C Y
14# # # # I A T R O F F E # T H A N K # #
15# # # # # L # # # # # X N # I # # N # #
16E Z I G O L O P A # # P # C # O # O # #
17# # # # # # # # # # # E # # E W N W # #
18# # # # # # # # # # # R # # # N # # # #
19# # # R A P P O R T # T # # # # # # # #
20# # # # # # # # # # # # # # # # # # # #
Word X Y Direction
ABLE  1313w
ACCURACY  1313e
APOLOGIZE  916w
ASSIST  614nw
BEST  34n
CARE  55w
COMMUNICATION  1111se
CONFIRM  1212e
CONFIRM  1212e
COURTEOUS  55s
EFFORT  1214w
EMPATHY  68ne
EXCELLENCE  68se
EXPERT  1214s
FRIENDLY  1310e
KNOW  1814s
LISTEN  615nw
OWN  1616s
POSITIVE  64e
PROBE  64w
PROFESSIONAL  66s
RAPPORT  419e
SMILE  69se
SOLVE  412n
THANK  1414e
THOUGHTFUL  186w
VERIFY  124e
WARM  1011nw
WILLINGNESS  1111e
WOW  1011ne