Customer Service Week 2011

ABLE
ACCURACY
APOLOGIZE
ASSIST
BEST
CARE
COMMUNICATION
CONFIRM
CONFIRM
COURTEOUS
EFFORT
EMPATHY
EXCELLENCE
EXPERT
FRIENDLY
KNOW
LISTEN
OWN
POSITIVE
PROBE
PROFESSIONAL
RAPPORT
SMILE
SOLVE
THANK
THOUGHTFUL
VERIFY
WARM
WILLINGNESS
WOW

Good customer service skills are very important... Below you'll find words that will help you become the best expierence of your customer's day!

Try to find all 30 words on this board.

R R T I O R A P P O R T L Z B X A W X R
B T S H P B P O D Y H Y E G G W T O I Z
M D E P G L G I P O H Z I K O N T N M B
H E B O R P O S I T I V E R I F Y K X F
U E R A C R G Z A E V D E L U N N H D A
G Q E T O O D P V G U M Z U A A P L A P
U J E A U F M L T V M R I F H R Z T C B
G H E J R E O M W S R I G T O C T R C O
I Q H J T S X H U O A F O H Y J Y Z U U
I W F G E S M C M N W N L G T Y L S R Q
U U D Z O I N I E T I O O U U U D S A C
M B N C U O X A L L L C P O A X N C C Y
K L L U S N R B U E L B A H M Q E D Y I
T S I S S A K A V T I E O T G N I A O R
N E T S I L Z D G Y N H N C I W R M E M
M D J Z T C U R A R G C W C B O F R C F
K M W E R M Y Z C T N Q P O E D N Q H Q
N P K E E T R O F F E X P E R T E B H F
D V X A G W H W Z T S M T V X F T O V N
A D T N E H Y Y W J S K H N U E H U N T
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Answer Key for Customer Service Week 2011

X
Y
1234567891011121314151617181920
1# # T # # R A P P O R T # # # # # W # #
2# # S # # # # # # # # Y # # # # # O # #
3# # E # # # # # # # H # # # # # # N # #
4# E B O R P O S I T I V E R I F Y K # #
5# E R A C R # # A E # # E L # # N # # #
6# # # # O O # P V # # M Z U # A # # A #
7# # # # U F M L # # M R I F H # # # C #
8# # # # R E O M W # R I G T # # # # C #
9# # # # T S X # U O A F O H # # Y # U #
10# # # # E S M C # N W N L G # # L # R #
11# # # # O I # I E # I O O U # # D # A #
12# # # # U O # # L L L C P O # # N # C #
13# # # # S N # # # E L B A H # # E # Y #
14T S I S S A # # # # I E # T # N I # # #
15N E T S I L # # # # N # N # I W R # # #
16# # # # # # # # # # G # # C # O F # # #
17# # # # # # # # # # N # # # E # N # # #
18# # # # # T R O F F E X P E R T # # # #
19# # # # # # # # # # S # # # # # # # # #
20# # # # # # # # # # S # # # # # # # # #
Word X Y Direction
ABLE  1313w
ACCURACY  196s
APOLOGIZE  1313n
ASSIST  614w
BEST  34n
CARE  55w
COMMUNICATION  1111se
CONFIRM  1212n
CONFIRM  1212n
COURTEOUS  55s
EFFORT  1118w
EMPATHY  68ne
EXCELLENCE  68se
EXPERT  1118e
FRIENDLY  1716n
KNOW  184n
LISTEN  615w
OWN  1616n
POSITIVE  64e
PROBE  64w
PROFESSIONAL  66s
RAPPORT  61e
SMILE  69se
SOLVE  69ne
THANK  148ne
THOUGHTFUL  1414n
VERIFY  124e
WARM  1110n
WILLINGNESS  1111s
WOW  1110nw