A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
OPPORTUNITY
PROBLEM
REPEAT
RESOLUTION
RESPECT
RESPONSE
SATISFACTION
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 24 words on this board.

P L G W C A P O L O G I Z E S
T C O D E G D E L W O N K C A
N O O P P O R T U N I T Y X T
I M D M R E S O L U T I O N I
A P W E M D E L I V E R Y R S
L E I L V U R E P E A T I E F
P N L B A V N E Z Q E Y S M A
M S L O L N O I S U L C N O C
O A A R U A H W C P Z S N T T
C T W P E T M Y H A O F Q S I
F I K C A B D E E F T N M U O
O O C P T C E P S E R I S C N
C N M C R I T I C I S M O E W
U E X P E R I E N C E D H N S
S U D N A T S R E D N U N J X
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1# # G # # A P O L O G I Z E S
2T C O # E G D E L W O N K C A
3N O O P P O R T U N I T Y # T
4I M D M R E S O L U T I O N I
5A P W E M D E L I V E R Y R S
6L E I L V U R E P E A T # E F
7P N L B A # N E Z # # # # M A
8M S L O L N O I S U L C N O C
9O A # R U A H # C P # # # T T
10C T # P E T M # # A O # # S I
11F I K C A B D E E F T N # U O
12O O # P T C E P S E R I S C N
13C N M C R I T I C I S M O E #
14U E X P E R I E N C E # # N #
15S # D N A T S R E D N U # # #
Word X Y Direction
ACKNOWLEDGE  152w
APOLOGIZE  61e
BLAME  47se
COMMUNICATION  88se
COMPENSATION  22s
COMPLAINT  110n
CONCLUSION  158w
CRITICISM  413e
CUSTOMER  1412n
DELIVERY  65e
EMPATHIZE  214ne
EXPERIENCE  214e
FEEDBACK  1011w
FOCUS  111s
GOODWILL  31s
OPPORTUNITY  33e
PROBLEM  410n
REPEAT  76e
RESOLUTION  54e
RESPECT  1112w
RESPONSE  76se
SATISFACTION  152s
UNDERSTAND  1215w
VALUE  56s