A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
PROBLEM
RESOLUTION
RESPECT
RESPONSE
SATISFACTION
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 24 words on this board.

D S U C O F E E D B A C K A B
N Y N O I T A S N E P M O C V
A S S C R I T I C I S M O O B
T K A P O L O G I Z E M P N R
S N T C E P S E R L M R P C E
R G I Y K B V A L U E E O L S
E O S A I N Q Y N L Z S R U O
D O F Y L G O I J I X P T S L
N D A R E P C W H S N O U I U
U W C E H A M T L T W N N O T
B I T V T F A O N E E S I N I
L L I I M P G B C N D E T H O
A L O L M E L B O R P G Y Z N
M N N E C N E I R E P X E A A
E H U D R E M O T S U C Q X Y
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1D S U C O F E E D B A C K # #
2N # N O I T A S N E P M O C #
3A # S C R I T I C I S M O O #
4T # A P O L O G I Z E M P N R
5S N T C E P S E R # M R P C E
6R G I # K # V A L U E E O L S
7E O S A # N # # N L Z S R U O
8D O F Y L # O I # I # P T S L
9N D A R # P C W H S # O U I U
10U W C E # A M T L T # N N O T
11B I T V T # A O # E # S I N I
12L L I I # P # # C N D E T # O
13A L O L M E L B O R P G Y # N
14M N N E C N E I R E P X E # #
15E # # D R E M O T S U C # # #
Word X Y Direction
ACKNOWLEDGE  34se
APOLOGIZE  34e
BLAME  111s
COMMUNICATION  88sw
COMPENSATION  142w
COMPLAINT  912nw
CONCLUSION  142s
CRITICISM  43e
CUSTOMER  1215w
DELIVERY  415n
EMPATHIZE  414ne
EXPERIENCE  1314w
FEEDBACK  61e
FOCUS  61w
GOODWILL  26s
LISTEN  107s
OPPORTUNITY  133s
PROBLEM  1113w
RESOLUTION  154s
RESPECT  95w
RESPONSE  125s
SATISFACTION  34s
UNDERSTAND  110n
VALUE  76e