A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
BLAME
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
FRIENDLY
GOODWILL
LISTEN
OPPORTUNITY
RESOLUTION
RESPONSE
SATISFACTION
SERVICE
UNDERSTAND
VALUE

Customer Relations Maze - Customer Service Week 2011

Try to find all 24 words on this board.

U X V N F F O C U S T O M E R
D C S A O Y R E V I L E D N V
N N Y N L I V I B V R B O E E
A O T C O U T N E T S I L Z L
T I I R T I E C V N T A I I L
S T N I N B T K A A D H T G I
R A U T I E N U C F T L E O W
E S T I A K F I L A S X Y L D
D N R C L D N T P O B I J O O
N E O I P U S M I Q S D T P O
U P P S M S E R V I C E E A G
C M P M O E S N O P S E R E S
L O O A C K N O W L E D G E F
S C O N C L U S I O N R U A V
B L A M E C N E I R E P X E O
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1# # V N # F O C U S T O M E R
2D # # A O Y R E V I L E D N #
3N N Y N L I # I # # # # O E E
4A O T C O U T N E T S I L Z L
5T I I R T I E C # N T # I I L
6S T N I N # T K A A D H # G I
7R A U T I # # U C F T L # O W
8E S T I A # # I L A S # Y L D
9D N R C L # N # P O B I # O O
10N E O I P U # M # # S D T P O
11U P P S M S E R V I C E E A G
12# M P M O E S N O P S E R E S
13# O O A C K N O W L E D G E F
14# C O N C L U S I O N # # # #
15B L A M E C N E I R E P X E #
Word X Y Direction
ACKNOWLEDGE  413e
APOLOGIZE  1411n
BLAME  115e
COMMUNICATION  88ne
COMPENSATION  214n
COMPLAINT  513n
CONCLUSION  214e
CRITICISM  44s
CUSTOMER  81e
DELIVERY  132w
EMPATHIZE  711ne
EXPERIENCE  1415w
FEEDBACK  1513nw
FOCUS  61e
FRIENDLY  61se
GOODWILL  1511n
LISTEN  134w
OPPORTUNITY  313n
RESOLUTION  1312nw
RESPONSE  1312w
SATISFACTION  1411nw
SERVICE  611e
UNDERSTAND  111n
VALUE  31se