A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
POLICY
RECOVER
REPEAT
RESOLUTION
RESPECT
RESPONSE
SATISFACTION
SERVICE
UNDERSTAND

Customer Relations Maze - Customer Service Week 2011

Try to find all 25 words on this board.

S U C O F D Y R E M O T S U C
C S S Y K N R E C O V E R N Z
E N Y M C A E S Y B R E O H E
Z O T S A T V P B V P I C X N
I I I I B S I E I E T E P O R
G T N C D R L C A A G E I T E
O A U I E E E T C D R T N X S
L S T T E D D I E I U I B B P
O N R I F N N L E L A B T K O
P E O R F U W N O L I S T E N
A P P C M O C S P O L I C Y S
F M P M N E E M P A T H I Z E
D O O K T R O G O O D W I L L
M C C O N C L U S I O N Q I T
S A T I S F A C T I O N J P J
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1S U C O F D Y R E M O T S U C
2# # # # K N R E C O V E R N #
3E N Y M C A E S # # R E O # E
4Z O T S A T V P # V P I # X N
5I I I I B S I E I E T E P O R
6G T N C D R L C A A G E I T E
7O A U I E E E T C D R T N # S
8L S T T E D D I E I U I # # P
9O N R I F N N L E L A # # # O
10P E O R # U W N O L I S T E N
11A P P C M O C S P O L I C Y S
12# M P M N E E M P A T H I Z E
13# O O K # R O G O O D W I L L
14# C C O N C L U S I O N # # #
15S A T I S F A C T I O N # # #
Word X Y Direction
ACKNOWLEDGE  215ne
APOLOGIZE  111n
COMMUNICATION  88ne
COMPENSATION  214n
COMPLAINT  614ne
CONCLUSION  314e
CRITICISM  411n
CUSTOMER  151w
DELIVERY  78n
EMPATHIZE  712e
EXPERIENCE  153sw
FEEDBACK  59n
FOCUS  51w
GOODWILL  813e
LISTEN  1010e
OPPORTUNITY  313n
POLICY  911e
RECOVER  72e
REPEAT  132sw
RESOLUTION  613ne
RESPECT  81s
RESPONSE  155s
SATISFACTION  215e
SERVICE  131sw
UNDERSTAND  610n