A COMPLAINT IS A GIFT

ACKNOWLEDGE
APOLOGIZE
BUSINESS
COMMUNICATION
COMPENSATION
COMPLAINT
CONCLUSION
CRITICISM
CUSTOMER
DELIVERY
EMPATHIZE
EXPERIENCE
FEEDBACK
FOCUS
GOODWILL
LISTEN
OPPORTUNITY
POLICY
RECOVER
RESOLUTION
SATISFACTION
SERVICE
UNDERSTAND

Customer Relations Maze - Customer Service Week 2011

Try to find all 23 words on this board.

J R Z E X P E R I E N C E N Q
B N V X Z F O C U S U E O H S
B U O E C I V R E S R I Y N F
M D S I Y N G V T E T Y T O V
S D E I T N E O V U R T I I U
I H M G N A M O L E D T N T N
C F P O D E C O V O K N U A D
I E A O R E S I U T P I T S E
T E T D R E L S N N D A R N R
I D H W R E Z W Y U C L O E S
R B I I D F L D O C M P P P T
C A Z L I S T E N N L M P M A
Y C E L P O L I C Y K O O O N
A K N O I S U L C N O C T C D
B N N O I T C A F S I T A S K
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Answer Key for A COMPLAINT IS A GIFT

X
Y
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1# # # E X P E R I E N C E N #
2B N # # Z F O C U S U # O # #
3# U O E C I V R E S R I Y N #
4M # S I # # G # T E T Y T O #
5S # E I T # # O V U R # I I U
6I # M G N A M O L E # T N T N
7C F P O D E C O V O # N U A D
8I E A O R E S I # # P I T S E
9T E T D R E L S N # # A R N R
10I D H W R E # W # U # L O E S
11R B I I D # # # O # M P P P T
12C A Z L I S T E N N # M P M A
13# C E L P O L I C Y K O O O N
14# K N O I S U L C N O C # C D
15# # N O I T C A F S I T A S #
Word X Y Direction
ACKNOWLEDGE  1315nw
APOLOGIZE  129nw
BUSINESS  12se
COMMUNICATION  88nw
COMPENSATION  1414n
COMPLAINT  1214n
CONCLUSION  1214w
CRITICISM  112n
CUSTOMER  121sw
DELIVERY  511ne
EMPATHIZE  35s
EXPERIENCE  41e
FEEDBACK  27s
FOCUS  62e
GOODWILL  46s
LISTEN  412e
OPPORTUNITY  1313n
POLICY  513e
RECOVER  59ne
RESOLUTION  510ne
SATISFACTION  1315w
SERVICE  103w
UNDERSTAND  155s