Quality's a must

ADDITIONAL
APPEASEMENT
ASSISTANCE
CALLMANAGEMENT
CLOSING
CONFIRMACCOUNT
EXPECTATIONS
GREETING
HOLDTECHNIQUE
LISTENING
NAME
PLACEORDER
PROBING
PROFESSIONAL
RAPPORT
SALESSKILLS
SUMMARIZEORDER
SUPERSERVICE
TECHNICAL
VOICETONE
WILLINGNESS

Please find words associated with quality.

Try to find all 21 words on this board.

C O N F I R M A C C O U N T S
S A P P E A S E M E N T N X J
L W L I S T E N I N G E V T O
L I T L N R E D R O E C A L P
I S U M M A R I Z E O R D E R
K D Q H R A P P O R T V C L O
S P R O B I N G H F Z B L A F
S A S S I S T A N C E Y O C E
E G N I T E E R G M E S S I S
L W I L L I N G N E S S I N S
A D D I T I O N A L M O N H I
S N O I T A T C E P X E G C O
Y V O I C E T O N E M A N E N
S U P E R S E R V I C E I T A
Z H O L D T E C H N I Q U E L
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Answer Key for Quality's a must

X
Y
123456789101112131415
1C O N F I R M A C C O U N T #
2S A P P E A S E M E N T # # #
3L # L I S T E N I N G # # # #
4L # # L # R E D R O E C A L P
5I S U M M A R I Z E O R D E R
6K # # # R A P P O R T # C L O
7S P R O B I N G # # # # L A F
8S A S S I S T A N C E # O C E
9E G N I T E E R G # # # S I S
10L W I L L I N G N E S S I N S
11A D D I T I O N A L M # N H I
12S N O I T A T C E P X E G C O
13# V O I C E T O N E M A N E N
14S U P E R S E R V I C E # T A
15# H O L D T E C H N I Q U E L
Word X Y Direction
ADDITIONAL  111e
APPEASEMENT  22e
ASSISTANCE  28e
CALLMANAGEMENT  88se
CLOSING  136s
CONFIRMACCOUNT  11e
EXPECTATIONS  1212w
GREETING  99w
HOLDTECHNIQUE  115e
LISTENING  33e
NAME  1313w
PLACEORDER  154w
PROBING  27e
PROFESSIONAL  155s
RAPPORT  56e
SALESSKILLS  112n
SUMMARIZEORDER  35e
SUPERSERVICE  114e
TECHNICAL  1414n
VOICETONE  213e
WILLINGNESS  110e