Quality's a must

ADDITIONAL
APPEASEMENT
ASSISTANCE
CALLMANAGEMENT
CLOSING
CONFIRMACCOUNT
EXPECTATIONS
GREETING
HOLDTECHNIQUE
LISTENING
NAME
PLACEORDER
PROFESSIONAL
RAPPORT
SALESSKILLS
SUMMARIZEORDER
SUPERSERVICE
TECHNICAL
VOICETONE
WILLINGNESS

Please find words associated with quality.

Try to find all 20 words on this board.

C L W B E C N A T S I S S A E
O A C L O S I N G S E N W E U
N N L S J A L V N U N O I C Q
F O A L I X A J I M O I L I I
I I P L M R C Y T M T T L V N
R S P I L A I P E A E A I R H
M S E K L D N L E R C T N E C
A E A S I D H A R I I C G S E
C F S S S I C C G Z O E N R T
C O E E T T E E T E V P E E D
O R M L E I T O R O M X S P L
U P E A N O C R E R A E S U O
N J N S I N L D Q D L F N S H
T R T R N A M E T E M H I T U
X I X N G L S R T R O P P A R
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Answer Key for Quality's a must

X
Y
123456789101112131415
1C L # # E C N A T S I S S A E
2O A C L O S I N G S E N W E U
3N N L S # # L # N U N O I C Q
4F O A L # # A # I M O I L I I
5I I P L M # C # T M T T L V N
6R S P I # A I P E A E A I R H
7M S E K L D N L E R C T N E C
8A E A S I D H A R I I C G S E
9C F S S S I C C G Z O E N R T
10C O E E T T E E # E V P E E D
11O R M L E I T O # O M X S P L
12U P E A N O # R # R # E S U O
13N # N S I N # D # D # # N S H
14T # T # N A M E # E # # # T #
15# # # # G L # R T R O P P A R
Word X Y Direction
ADDITIONAL  66s
APPEASEMENT  34s
ASSISTANCE  141w
CALLMANAGEMENT  88se
CLOSING  32e
CONFIRMACCOUNT  11s
EXPECTATIONS  1212n
GREETING  99n
HOLDTECHNIQUE  1512n
LISTENING  57s
NAME  514e
PLACEORDER  86s
PROFESSIONAL  211n
RAPPORT  1515w
SALESSKILLS  413n
SUMMARIZEORDER  101s
SUPERSERVICE  1413n
TECHNICAL  711n
VOICETONE  1110n
WILLINGNESS  133s