Quality's a must

ADDITIONAL
APPEASEMENT
ASSISTANCE
CALLMANAGEMENT
CLOSING
CONFIRMACCOUNT
EMPATHY
EXPECTATIONS
GREETING
HOLDTECHNIQUE
LISTENING
NAME
PLACEORDER
PROFESSIONAL
RAPPORT
SALESSKILLS
SINCERE
SUMMARIZEORDER
SUPERSERVICE
VOICETONE
WILLINGNESS

Please find words associated with quality.

Try to find all 21 words on this board.

S U M M A R I Z E O R D E R B
U A E N O T E C I O V U Q T P
P S R A P P O R T C Q Y N R W
E S E M T N I I L I T E O S I
R I D E F C O O N N M F L G L
S S R U M M S H E E E L J N L
E T O H N I C M G S I C C I I
R A E X N E E A S K D N A T N
V N C G T S N I S M V J C E G
I C A D A A O S I N C E R E N
C E L E M N E M P A T H Y R E
E O P L A L I S T E N I N G S
H P L L A D D I T I O N A L S
A A B S N O I T A T C E P X E
C O N F I R M A C C O U N T B
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Answer Key for Quality's a must

X
Y
123456789101112131415
1S U M M A R I Z E O R D E R #
2U A E N O T E C I O V U # T P
3P S R A P P O R T C Q # N R W
4E S E M # # # # L I T E O S I
5R I D E # # # O N N M F L G L
6S S R # # # S H E E E L # N L
7E T O # # I C M G S I # # I I
8R A E # N E E A S K # # # T N
9V N C G T S N I S # # # # E G
10I C A D A A O S I N C E R E N
11C E L E M N E M P A T H Y R E
12E O P L A L I S T E N I N G S
13H P L L A D D I T I O N A L S
14A A # S N O I T A T C E P X E
15C O N F I R M A C C O U N T #
Word X Y Direction
ADDITIONAL  513e
APPEASEMENT  114ne
ASSISTANCE  22s
CALLMANAGEMENT  88ne
CLOSING  103sw
CONFIRMACCOUNT  115e
EMPATHY  711e
EXPECTATIONS  1514w
GREETING  1412n
HOLDTECHNIQUE  212ne
LISTENING  612e
NAME  42s
PLACEORDER  312n
PROFESSIONAL  141sw
RAPPORT  33e
SALESSKILLS  414ne
SINCERE  810e
SUMMARIZEORDER  21e
SUPERSERVICE  11s
VOICETONE  112w
WILLINGNESS  154s