Quality's a must

ADDITIONAL
APPEASEMENT
ASSISTANCE
CALLMANAGEMENT
CONFIRMACCOUNT
COURTEOUS
EXPECTATIONS
GREETING
HOLDTECHNIQUE
LISTENING
NAME
PLACEORDER
PROFESSIONAL
RAPPORT
SALESSKILLS
SUMMARIZEORDER
SUPERSERVICE
TECHNICAL
VOICETONE
WILLINGNESS

Please find words associated with quality.

Try to find all 20 words on this board.

O H O L D T E C H N I Q U E C
P S U P E R S E R V I C E A O
L A N O I S S E F O R P L S N
Z L M G N I N E T S I L C S F
V O I C E T O N E C M P O I I
R E D R O E Z I R A M M U S R
H A D D I T I O N A L N R T M
T E C H N I C A L A M A T A A
W I L L I N G N E S S M E N C
K Z B G R E E T I N G E O C C
I I U F M R A P P O R T U E O
P T N E M E S A E P P A S K U
B L N X R E D R O E C A L P N
M T Y S L L I K S S E L A S T
S N O I T A T C E P X E Y B Y
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Answer Key for Quality's a must

X
Y
123456789101112131415
1# H O L D T E C H N I Q U E C
2# S U P E R S E R V I C E A O
3L A N O I S S E F O R P L S N
4# # # G N I N E T S I L C S F
5V O I C E T O N E # M # O I I
6R E D R O E Z I R A M M U S R
7# A D D I T I O N A L N R T M
8T E C H N I C A L # # A T A A
9W I L L I N G N E S S M E N C
10# # # G R E E T I N G E O C C
11# # # # M R A P P O R T U E O
12# T N E M E S A E P P A S # U
13# # N # R E D R O E C A L P N
14# T # S L L I K S S E L A S T
15S N O I T A T C E P X E # # #
Word X Y Direction
ADDITIONAL  27e
APPEASEMENT  1212w
ASSISTANCE  142s
CALLMANAGEMENT  88sw
CONFIRMACCOUNT  151s
COURTEOUS  134s
EXPECTATIONS  1215w
GREETING  410e
HOLDTECHNIQUE  31e
LISTENING  124w
NAME  127s
PLACEORDER  1413w
PROFESSIONAL  113w
RAPPORT  611e
SALESSKILLS  1414w
SUMMARIZEORDER  136w
SUPERSERVICE  22e
TECHNICAL  18e
VOICETONE  15e
WILLINGNESS  29e