Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

W Z Z O C V D E G A G N E M A
E T T H A N K G N I R A C Q Y
L U A P O L O G I Z E Y N Y T
C I P C U S T O M E R C E T I
O I P O K U U C Y N C Y I I D
M R R U I N Y D E A B R T L P
E K E R N D O L N P F R A I O
Y P C T D E B W D E S O P B R
D T I E N R T I L N T E Z I Y
V M A O E S E I D E E S R X I
N C T U S T V W L J D I I E Q
C K E S S A M K L O H G R L L
E G D E L N Y H T A P M E F N
E J A U P D D L V L Y K E V A
I C E O L L Z Y I S U C O F S
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Answer Key for Love Your Customer

X
Y
123456789101112131415
1W # # # # # D E G A G N E # #
2E # T H A N K G N I R A C # #
3L # A P O L O G I Z E # N Y #
4C # P C U S T O M E R # E T #
5O # P O K U # C # # # # I I #
6M # R U I N Y # E # # # T L #
7E # E R N D O L N P # # A I #
8# # C T D E # W D E S # P B #
9# # I E N R T # L N T E # I #
10# # A O E S # I # E E S R X #
11# # T U S T V # L # D I I E #
12# # E S S A # # # O # G R L #
13# # D # L N Y H T A P M E F #
14# # # U # D # # # # # # # # #
15# # E # # # # # # S U C O F #
Word X Y Direction
ACKNOWLEDGE  88se
APOLOGIZE  33e
APPRECIATED  33s
CARING  132w
COURTEOUS  44s
CUSTOMER  44e
EMPATHY  1313w
ENGAGED  131w
FLEXIBILITY  1412n
FOCUS  1415w
FRIENDLY  1413nw
KINDNESS  55s
LISTEN  1412nw
PATIENCE  138n
POLITE  1113nw
RESPECT  1310nw
THANK  32e
TONE  311ne
UNDERSTAND  66s
VALUE  612sw
WELCOME  11s