Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

Z A W E L C O M E A Q T O L M
Z Q O D N S V P G U Z I S I R
D Y X W U G V T N I P Y E S H
Y P L C F W A D F O C G M T K
P E O D V L E G L Z D E P E I
R F Z Z N R E I E E X E A N N
V E L I S E T X L D C J T E D
Z G M T G E I W I N A M H F N
G L A O L O O R E B R V Y K E
B N B N T N L I F E I K F N S
D H K E K S T O C U N L U A S
I R O C V A U L P L G O I H Y
Z G A P P R E C I A T E D T V
N R E S P E C T E V P M S F Y
J A V S U O E T R U O C C A Z
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Answer Key for Love Your Customer

X
Y
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1# # W E L C O M E # # # # L #
2# # # # N S # # # U # # # I #
3# Y # # U G # # N # P # E S #
4# # L C F # A D # O # G M T K
5# E O D # L E G L # D # P E I
6R F Z # N R E I E E # E A N N
7# E # I S E T X L D C # T # D
8# # M T G E I W I N A # H # N
9# # A O # O O R E B R # Y K E
10# N # N T N L I F E I # # N S
11D # # E K S T O # U N L # A S
12# # # C # A U # P L G # I H #
13# # A P P R E C I A T E D T #
14# R E S P E C T # V # # # # Y
15# # # S U O E T R U O C # # #
Word X Y Direction
ACKNOWLEDGE  88ne
APOLOGIZE  1013nw
APPRECIATED  313e
CARING  117s
COURTEOUS  1215w
CUSTOMER  813nw
EMPATHY  133s
ENGAGED  41se
FLEXIBILITY  65se
FOCUS  26ne
FRIENDLY  910nw
KINDNESS  154s
LISTEN  141s
PATIENCE  513ne
POLITE  113sw
RESPECT  214e
THANK  1413n
TONE  48s
UNDERSTAND  91sw
VALUE  1013n
WELCOME  31e