Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

M C U S T O M E R E S P E C T
D P T F I F C D P E J Y D Y H
J X A P P R E C I A T E D J A
T N P C O U R T E O U S A H N
P F O B K I N D N E S S E M K
A R L P U N D E R S T A N D Z
T I O E F M O Q T E X U Y B V
I E G W X Q D W X I U X H Z B
E N I D F I E W L D L L T H E
N D Z S O L B N R E S O A J F
C L E T C O I I G P D E P V A
E Y R O U Y S S L A X G M T Q
T B M K S K Y I T I G C E P Q
R E O D A Q P B N E T E V Y B
O W A X C A R I N G N Y D G V
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Answer Key for Love Your Customer

X
Y
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1# C U S T O M E R E S P E C T
2# # # # # # # # # # # # # # H
3# # A P P R E C I A T E D # A
4# # P C O U R T E O U S # # N
5P F O # K I N D N E S S # # K
6A R L # U N D E R S T A N D #
7T I O E # # O # T E # # Y # #
8I E G # X # # W # I U # H # #
9E N I # F I E # L # L L T # #
10N D Z # O L B N # E # O A # #
11C L E # C # I I G # D # P V #
12E Y # O U # # S L A # G M # #
13# # M # S # # # T I G # E # #
14# E # # # # # # # E T E # # #
15# # # # C A R I N G N Y D # #
Word X Y Direction
ACKNOWLEDGE  88se
APOLOGIZE  33s
APPRECIATED  33e
CARING  515e
COURTEOUS  44e
CUSTOMER  21e
EMPATHY  1313n
ENGAGED  79se
FLEXIBILITY  16se
FOCUS  59s
FRIENDLY  25s
KINDNESS  55e
LISTEN  610se
PATIENCE  15s
POLITE  1311nw
RESPECT  91e
THANK  151s
TONE  113sw
UNDERSTAND  66e
VALUE  1310nw
WELCOME  88sw