Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

H H Z L P Y G Q E T I L O P U
C Y P P A T I E N C E E F G D
F L A P P R E C I A T E D X E
T D N C O U R T E O U S X I X
T N E P K I N D N E S S C P M
C E T Z U N D E R S T A N D R
E I S O Z K O Z C G P M D G E
P R I R V A J W B O B D E Y M
S F L E X I B I L I T Y G J O
E O G O P W Y O V E K N A H T
R C R N G C G A M U D L G W S
C U F T I I Q M B L J G N B U
E S X R Z R Y H T A P M E C C
O B Z E Z O A H O V S Q T V V
S Z C P E M O C L E W Q Q W U
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Answer Key for Love Your Customer

X
Y
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1# # # # # # # # E T I L O P #
2# Y # P A T I E N C E # # # #
3# L A P P R E C I A T E D # #
4# D N C O U R T E O U S # # #
5T N E # K I N D N E S S # # #
6C E T # U N D E R S T A N D R
7E I S # # # O # # # P # D # E
8P R I # # # # W # O # # E # M
9S F L E X I B I L I T Y G # O
10E O G # # # # O # E K N A H T
11R C # N # # G # # U D # G # S
12# U # # I I # # # L # G N # U
13# S # # Z R Y H T A P M E # C
14# # # E # # A # # V # # # # #
15# # # # E M O C L E W # # # #
Word X Y Direction
ACKNOWLEDGE  88se
APOLOGIZE  126sw
APPRECIATED  33e
CARING  815nw
COURTEOUS  44e
CUSTOMER  1513n
EMPATHY  1313w
ENGAGED  1313n
FLEXIBILITY  39e
FOCUS  29s
FRIENDLY  29n
KINDNESS  55e
LISTEN  39n
PATIENCE  42e
POLITE  141w
RESPECT  111n
THANK  1510w
TONE  113sw
UNDERSTAND  66e
VALUE  1013n
WELCOME  1115w