Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

W Q I Y L D N E I R F J Y M Y
E Y W F N U I X D O K N A H T
L D D E T A I C E R P P A O I
C A R I N G U N E A Z C P G L
O Z Z S O S G S T U K O O F I
M Z Z Z T A P I J N I U L R B
E S T O G E E O O D N R O Y I
X P M E C N E W T E D T G H X
V E D T C M L N T R N E I K E
R I T E G E A I O S E O Z M L
Z M B Q D U L S V T S U E I F
O U E G R O G Y A A S S S O L
W O E M P A T H Y N L T C W M
K Q I S T H B R K D E U P Z C
O Y M R V I Y E K N S M E Z G
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Answer Key for Love Your Customer

X
Y
123456789101112131415
1W # # Y L D N E I R F # # # Y
2E # # # # # # # # # K N A H T
3L # D E T A I C E R P P A # I
4C A R I N G U N E A # C P # L
5O # # # # S G S T U K O O # I
6M # # # T A P I # N I U L # B
7E # # O G E E # O D N R O # I
8# # M E C N E W # E D T G # X
9# E D T C # L N T R N E I # E
10R # # E # E # I O S E O Z # L
11# # # # D # L # V T S U E I F
12# # # G # O # # # A S S S O #
13# # E M P A T H Y N L T C # #
14# # # # # # # # # D E U # # #
15# # # # # # # # # N S # E # #
Word X Y Direction
ACKNOWLEDGE  88sw
APOLOGIZE  133s
APPRECIATED  133w
CARING  14e
COURTEOUS  124s
CUSTOMER  83sw
EMPATHY  313e
ENGAGED  93sw
FLEXIBILITY  1510n
FOCUS  1511sw
FRIENDLY  111w
KINDNESS  115s
LISTEN  1510sw
PATIENCE  113sw
POLITE  513ne
RESPECT  103sw
THANK  152w
TONE  1011nw
UNDERSTAND  106s
VALUE  1012se
WELCOME  11s