Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

V H N E A X U G N I R A C J T
I D S W U D W T V I C W X D J
B E E K S N Y H T A P M E Y Z
P G W S S A E Q T Y L G W V D
B A E U S T H A N K D U J Z U
E G Z O E S D K Z E N M E K X
W N I E N R G U L I S T E N D
F E G T D E N W E L C O M E K
J C O R N D O Y L D N E I R F
R N L U I N N Z D O R S A E O
R E O O K U Y S Q Z E M N S C
F I P C U S T O M E R O D P U
W T A P P R E C I A T E D E S
L A F L E X I B I L I T Y C N
Z P O L I T E D X A D N P T T
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Answer Key for Love Your Customer

X
Y
123456789101112131415
1# # # # # # # G N I R A C # #
2# D # # # D # # V # # # # # #
3# E # # # N Y H T A P M E # #
4# G # S S A # # # # L G # # #
5# A E U S T H A N K D U # # #
6# G Z O E S # # # E # # E # #
7# N I E N R # # L I S T E N #
8# E G T D E # W E L C O M E #
9# C O R N D O Y L D N E I R F
10# N L U I N # # # # # # # E O
11# E O O K U # # # # # # N S C
12# I P C U S T O M E R O # P U
13# T A P P R E C I A T E D E S
14# A F L E X I B I L I T Y C #
15# P O L I T E # # # # # # T #
Word X Y Direction
ACKNOWLEDGE  88ne
APOLOGIZE  313n
APPRECIATED  313e
CARING  131w
COURTEOUS  412n
CUSTOMER  412e
EMPATHY  133w
ENGAGED  28n
FLEXIBILITY  414e
FOCUS  159s
FRIENDLY  159w
KINDNESS  511n
LISTEN  97e
PATIENCE  215n
POLITE  215e
RESPECT  149s
THANK  65e
TONE  1113ne
UNDERSTAND  610n
VALUE  103se
WELCOME  88e