Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

D E C N E I T A P O L I T E X
A E W A V H X M Q V L S W O M
Z S D F R A Y H T A P M E D C
D C E R L I T I P L T G U Y E
B U T I R E N C F U D I O I M
N S A E M Z X G E E X R U T O
J T I N E T S I L P R X N P C
G O C D H F Q W B H S K D L L
I M E L E A O T H I N E E U E
R E R Y S N P T F A L L R V W
R R P X K Q O H H T V I S E U
J G P C O U R T E O U S T O J
J O A P O L O G I Z E M A Y G
T O F O C U S D E G A G N E J
Z O S S E N D N I K U T D O A
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Answer Key for Love Your Customer

X
Y
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1# E C N E I T A P O L I T E #
2# # # A # # # # # V # # # # #
3# # D F R # Y H T A P M E # #
4# C E R L I T # # L # G # # E
5# U T I # E N C # U D # # # M
6# S A E # # X G E E # # U # O
7# T I N E T S I L P # # N # C
8# O C D # # # W B # S K D # L
9# M E L E # O # # I N E E # E
10# E R Y # N # # # A L # R # W
11# R P # K # O # H # # I S # #
12# # P C O U R T E O U S T # #
13# # A P O L O G I Z E # A Y #
14# # F O C U S D E G A G N E #
15# # S S E N D N I K # # D # #
Word X Y Direction
ACKNOWLEDGE  88ne
APOLOGIZE  313e
APPRECIATED  313n
CARING  31se
COURTEOUS  412e
CUSTOMER  24s
EMPATHY  133w
ENGAGED  1414w
FLEXIBILITY  54se
FOCUS  314e
FRIENDLY  43s
KINDNESS  1015w
LISTEN  97w
PATIENCE  91w
POLITE  91e
RESPECT  1310nw
THANK  812ne
TONE  812nw
UNDERSTAND  137s
VALUE  103s
WELCOME  1510n