Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

S U C O F L E X I B I L I T Y
S O H Z I U T B A A Y J P H M
E S P S E Z I G O L O P A A H
K U T S U O E T R U O C P N H
N E L S S E N D N I K O P K K
N D N A T S R E D N U A R B F
M C Y Q V O T Q O Q T E E G R
Q B H V W I N W I I S N C N I
C R T E L X L E E P G U I I E
P I A O K E P N E A S K A R N
J E P B D H C C G T I I T A D
X H M G L E T E O C U O E C L
Z C E Z U V D M S Y R V D S Y
W G K S G M E M O C L E W A J
G F A T M R B C H W S C R S N
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Answer Key for Love Your Customer

X
Y
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1S U C O F L E X I B I L I T Y
2# # # # I # # # # # # # # H #
3E # # S E Z I G O L O P A A #
4# U T S U O E T R U O C P N #
5# E L S S E N D N I K # P K #
6N D N A T S R E D N U A R # F
7# # Y # V O T # O # T E E G R
8# # H # # I N W # I S N C N I
9# # T # L # L E E P G U I I E
10# # A O # E # N E A S # A R N
11# # P # D # C C G T # # T A D
12# # M G # E T E O # # # E C L
13# # E # # # D M # # # # D # Y
14# # # # # # E M O C L E W # #
15# # # # # R # # # # # # # # #
Word X Y Direction
ACKNOWLEDGE  88sw
APOLOGIZE  133w
APPRECIATED  133s
CARING  1412n
COURTEOUS  124w
CUSTOMER  138sw
EMPATHY  313n
ENGAGED  137sw
FLEXIBILITY  61e
FOCUS  51w
FRIENDLY  156s
KINDNESS  115w
LISTEN  61sw
PATIENCE  135sw
POLITE  311ne
RESPECT  136sw
THANK  141s
TONE  56se
UNDERSTAND  106w
VALUE  46nw
WELCOME  1314w