Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

O T X Y D N A T S R E D N U V
P B U M R L V E N O Z P O T K
X O D B S C A M E E U L E Y Q
F I E S S D L O T C F G T K P
U L T U S D U C S N D I N E E
A O A O E E E L I E L A E T T
P G I E N G O E L I H C I B C
O F C T D A N W B T C L Q T E
L O E R N G O I W A O D G E P
O C R U I N X H G P I Z N V S
G U P O K E M P A T H Y I U E
I S P C L Q G Z O A K T R H R
Z W A F R I E N D L Y U A V X
E D B L O R E M O T S U C X R
Z C D R G B B C L M K B Q T T
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Answer Key for Love Your Customer

X
Y
123456789101112131415
1# # # # D N A T S R E D N U #
2# # # # # # V E N # # # # # #
3# # D # # # A M E E # # E Y #
4# # E S S # L O T C # G T K #
5# # T U S D U C S N D I N # E
6A # A O E E E L I E L A # T T
7P # I E N G # E L I H # I # C
8O F C T D A # W B T # L # # E
9L O E R N G O I # A O # G # P
10O C R U I N X # # P # # N # S
11G U P O K E M P A T H Y I # E
12I S P C L # # # O # # # R # R
13Z # A F R I E N D L Y # A # #
14E # # # # R E M O T S U C # #
15# # # # # # # # # # # # # # #
Word X Y Direction
ACKNOWLEDGE  88ne
APOLOGIZE  16s
APPRECIATED  313n
CARING  1314n
COURTEOUS  412n
CUSTOMER  1314w
EMPATHY  611e
ENGAGED  611n
FLEXIBILITY  512ne
FOCUS  28s
FRIENDLY  413e
KINDNESS  511n
LISTEN  97n
PATIENCE  1010n
POLITE  1010ne
RESPECT  1512n
THANK  108ne
TONE  1011sw
UNDERSTAND  131w
VALUE  71s
WELCOME  88n