Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

W H D Z P C X F Z K T E V N Q
E K Q F L E X I B I L I T Y S
L H D E T A I C E R P P A N L
C M A Y R E M O T S U C P A Q
O X E S S E N D N I K O O Z R
M D N A T S R E D N U U L C B
E I Y D E T Q H O B G R O C M
V P H V E X C W E N O T G A F
Y E T B N G L E N Z H E I R S
V T A E N E A H P A S O Z I U
A I P D D E Z G N S X U E N C
U L M G U U K K N U E S M G O
D O E L Q Y L D N E I R F E F
M P A T I E N C E N H S E U S
X V R L I S T E N C Y A T P O
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Answer Key for Love Your Customer

X
Y
123456789101112131415
1W # # # # # # # # # # # # # #
2E # # F L E X I B I L I T Y #
3L # D E T A I C E R P P A # #
4C # # # R E M O T S U C P # #
5O # # S S E N D N I K O O # #
6M D N A T S R E D N U U L # #
7E # Y D # T # # O # # R O C #
8# # H # E # C W E N O T G A #
9# E T # # G L E # # H E I R S
10# T A # # E A # P A # O Z I U
11# I P # D E # G N S # U E N C
12# L M G U # # K N # E S # G O
13# O E L # Y L D N E I R F # F
14# P A T I E N C E # # # # # #
15# V # L I S T E N # # # # # #
Word X Y Direction
ACKNOWLEDGE  88sw
APOLOGIZE  133s
APPRECIATED  133w
CARING  147s
COURTEOUS  124s
CUSTOMER  124w
EMPATHY  313n
ENGAGED  1013nw
FLEXIBILITY  52e
FOCUS  1513n
FRIENDLY  1313w
KINDNESS  115w
LISTEN  415e
PATIENCE  214e
POLITE  214n
RESPECT  1213nw
THANK  128sw
TONE  128w
UNDERSTAND  106w
VALUE  314ne
WELCOME  11s