Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

W A H T H A N K Q F E M T L K
U D Z F Y F O C U S W A F F X
Z E A P O L O G I Z E O N V T
G G P C O U R T E O U S A N Y
N A P U K U D K R I B D E B F
X G R S I N M E Y L Y T G V C
A N E T N D O E T K S N Y J Z
F E C O D E S W I I I C H E Y
N C I M N R N E L R L X T K L
R N A E E S X L A E N O A H D
I E T R S T V C R J D J P O N
V I E N S A J O Y O N G M G E
W T D N L N G M Z C U B E D I
Y A X U O D C E T C E P S E R
E P E F Y T I L I B I X E L F
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Answer Key for Love Your Customer

X
Y
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1# # # T H A N K # # # # # # #
2# D # # # F O C U S # # # # #
3# E A P O L O G I Z E # # # #
4# G P C O U R T E O U S # N #
5# A P U K U # # # # # # E # #
6# G R S I N # E # # # T G # #
7# N E T N D O # T # S N Y # #
8# E C O D E # W # I I # H # Y
9# C I M N R # E L R L # T # L
10# N A E E S # L A E # O A # D
11# E T R S T V C # # D # P # N
12# I E # S A # O # # # G M # E
13# T D N L N # M # # # # E # I
14# A # U O D # E T C E P S E R
15# P E # Y T I L I B I X E L F
Word X Y Direction
ACKNOWLEDGE  88se
APOLOGIZE  33e
APPRECIATED  33s
CARING  811ne
COURTEOUS  44e
CUSTOMER  44s
EMPATHY  1313n
ENGAGED  28n
FLEXIBILITY  1415w
FOCUS  62e
FRIENDLY  1515n
KINDNESS  55s
LISTEN  99ne
PATIENCE  215n
POLITE  1311nw
RESPECT  1514w
THANK  41e
TONE  615nw
UNDERSTAND  66s
VALUE  612sw
WELCOME  88s