Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

X V I F J E V Q S I E Q R K Q
M Q Y T I L I B I X E L F Z L
O S E M P A T H Y U U R D S B
V Y N G Q O I K C A I S E F E
O E G E D Y L L N E K U T O C
C V A L U E W I N A K O A C U
Y X G X S D L D T X H E I U S
C N E T S I L W U E T T C S T
A B D C Y Y S E O Y D R E E O
R D N A T S R E D N U U R M M
I Y A S S E N D N I K O P O E
N W P A T I E N C E R C P C R
G I U I E Z I G O L O P A L O
L R E S P E C T O N E J R E P
S G O C F J Y L T O P J S W J
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Answer Key for Love Your Customer

X
Y
123456789101112131415
1# # # # # # # # # # # # # # #
2# # Y T I L I B I X E L F # #
3# # E M P A T H Y # # R D # #
4# # N G # O # K # # I S E F #
5# # G # D # L # N E # U T O C
6# V A L U E # I N A # O A C U
7# # G # # # L D T # H E I U S
8C N E T S I L W # E # T C S T
9A # D # # Y # # O # # R E E O
10R D N A T S R E D N U U R M M
11I # # S S E N D N I K O P O E
12N # P A T I E N C E # C P C R
13G # # # E Z I G O L O P A L #
14# R E S P E C T O N E # # E #
15# # # # # # # # # # # # # W #
Word X Y Direction
ACKNOWLEDGE  88nw
APOLOGIZE  1313w
APPRECIATED  1313n
CARING  18s
COURTEOUS  1212n
CUSTOMER  155s
EMPATHY  33e
ENGAGED  33s
FLEXIBILITY  122w
FOCUS  144s
FRIENDLY  132sw
KINDNESS  1111w
LISTEN  78w
PATIENCE  312e
POLITE  53se
RESPECT  214e
THANK  128nw
TONE  814e
UNDERSTAND  1010w
VALUE  36e
WELCOME  1415n