Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

S T Y I Q H O R L K C T T S E
Q U T F I D G Y N O C X U C M
B F I Z U N P A L E Z C E B O
C L L S S A H N P P O G M I C
U N I U S T P S Z F D H P C L
S I B O E S E O S E L G A D E
T D I E N R N Y L U R R T E W
O P X T D E Q W T O I R H G V
M J E R N D O E N N G N Y A N
E R L U I N P N G F S I L G S
R Z F O K U F O E D D U Z N R
M K E C N E I T A P E M A E J
J L A P P R E C I A T E D C P
K G F P N U Y L D N E I R F K
B T P O L I T E N E T S I L W
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Answer Key for Love Your Customer

X
Y
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1# # Y # # # # # # K # T # S E
2# # T # # D # # N # C # U # M
3# # I # # N # A # E # C E # O
4C # L S S A H # P # O G M # C
5U # I U S T P S # F D # P C L
6S # B O E S E O # E # # A D E
7T # I E N R # # L # # R T E W
8O # X T D E # W # O I # H G V
9M # E R N D O E # N G # Y A #
10E # L U I N # N G # # I L G #
11R # F O K U # O # # # U Z N #
12# # E C N E I T A P E # # E #
13# # A P P R E C I A T E D # #
14# # # # # # Y L D N E I R F #
15# # P O L I T E N E T S I L #
Word X Y Direction
ACKNOWLEDGE  88ne
APOLOGIZE  64se
APPRECIATED  313e
CARING  145sw
COURTEOUS  412n
CUSTOMER  14s
EMPATHY  133s
ENGAGED  1412n
FLEXIBILITY  310n
FOCUS  105ne
FRIENDLY  1414w
KINDNESS  511n
LISTEN  1415w
PATIENCE  1012w
POLITE  315e
RESPECT  67ne
THANK  65ne
TONE  812n
UNDERSTAND  610n
VALUE  149sw
WELCOME  157n