Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

W Y P A T I E N C E W K E D W
E M O C L E W Y L D N E I R F
E X D E T A I C E R P P A S L
Z U U E R E M O T S U C P U E
S I L S S E N D N I K O O C X
J D N A T S R E D N U U L O I
H X Y T V O T L O R N R O F B
I G H S K I N W X P E T G K I
D N T W L E L E D S Y E I D L
C I A O Y E Z I P E N O Z J I
L R P Z D O S E S G J U E R T
T A M G C N C X A T C S B H Y
U C E D U T B G S T E X A Q K
J C V I B V E X F G Y N D B P
K Z P U E D X M C N K P X V E
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Answer Key for Love Your Customer

X
Y
123456789101112131415
1# # P A T I E N C E # # # # #
2E M O C L E W Y L D N E I R F
3E # D E T A I C E R P P A S L
4# U # # R E M O T S U C P U E
5# # L S S E N D N I K O O C X
6# D N A T S R E D N U U L O I
7# # Y # V O T # O # # R O F B
8# G H # # I N W # # E T G # I
9# N T # L # L E # S # E I # L
10# I A O # E # I P # N O Z # I
11# R P # D # # E S G # U E # T
12# A M G # # C # A T # S # H Y
13# C E # # T # G # # E # A # #
14# # # # # # E # # # # N # # #
15# # # # # D # # # # K # # # #
Word X Y Direction
ACKNOWLEDGE  88sw
APOLOGIZE  133s
APPRECIATED  133w
CARING  213n
COURTEOUS  124s
CUSTOMER  124w
EMPATHY  313n
ENGAGED  129sw
FLEXIBILITY  153s
FOCUS  147n
FRIENDLY  152w
KINDNESS  115w
LISTEN  79se
PATIENCE  31e
POLITE  311ne
RESPECT  127sw
THANK  1511sw
TONE  56se
UNDERSTAND  106w
VALUE  46nw
WELCOME  72w