Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

V P Y J U D E G A G N E Z S E
P C D O C D Z E N T M Z G F V
Q Y D E X N Q Z E A B I E Q P
W F E S S A P X T F R G M R I
I E T U S T R M S L D O P R Z
C L A O E S W N I E F L A E Z
A U I E N R I C L X O O T M M
R P C T D E A W R I C P H O E
I J E R N D O E E B U A Y T T
N J R U I N M L S I S T K S I
G M P O K U T C P L L I G U L
I N P C W H K O E I F E R C O
M V A L U E F M C T U N B X P
C H T H A N K E T Y Z C T X N
O E T F R I E N D L Y E K M D
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Answer Key for Love Your Customer

X
Y
123456789101112131415
1# # # # # D E G A G N E # # #
2# # # # # D # # N # # Z # # #
3# # D # # N # # E # # I E # #
4# # E S S A # # T F # G M # #
5# # T U S T # # S L D O P R #
6C # A O E S # # I E F L A E #
7A # I E N R # # L X O O T M #
8R # C T D E # W R I C P H O E
9I # E R N D O E E B U A Y T T
10N # R U I N # L S I S T # S I
11G # P O K U # C P L # I # U L
12# # P C # # # O E I # E # C O
13# V A L U E # M C T # N # # P
14# # T H A N K E T Y # C # # #
15# # # F R I E N D L Y E # # #
Word X Y Direction
ACKNOWLEDGE  88ne
APOLOGIZE  129n
APPRECIATED  313n
CARING  16s
COURTEOUS  412n
CUSTOMER  1412n
EMPATHY  133s
ENGAGED  121w
FLEXIBILITY  105s
FOCUS  116s
FRIENDLY  415e
KINDNESS  511n
LISTEN  97n
PATIENCE  128s
POLITE  1513n
RESPECT  98s
THANK  314e
TONE  35se
UNDERSTAND  610n
VALUE  313e
WELCOME  88s