Love Your Customer

ACKNOWLEDGE
APOLOGIZE
APPRECIATED
CARING
COURTEOUS
CUSTOMER
EMPATHY
ENGAGED
FLEXIBILITY
FOCUS
FRIENDLY
KINDNESS
LISTEN
PATIENCE
POLITE
RESPECT
THANK
TONE
UNDERSTAND
VALUE
WELCOME

By showing that you care, you have given your customer the opportunity to open up. A trusting relationship can now begin.

Try to find all 21 words on this board.

P B E M O C L E W V P P E F C
Y N X V F S L D M D C U M O B
T F E M P A T H Y N L B D F O
I Q N G J F T G U A S S E C T
L N G X D R V Y V T S U T M V
I A A T K E L L H S E O A R C
B K G S C D L A N R N E I X A
I Z E J N I N W K E D T C X R
X V D E S K E Y O D N R E E I
E R I T R Z O N O N I U R T N
L R E S P E C T K U K O P I G
F N D P R E M O T S U C P L A
D S P J E Z I G O L O P A O F
M B R F Y N E C N E I T A P T
Y K P Y S Z D A S U C O F J B
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Answer Key for Love Your Customer

X
Y
123456789101112131415
1# # E M O C L E W # # # E # #
2Y # # # # # # # # D # U # # #
3T # E M P A T H Y N L # D # #
4I # N G # # # # # A S S E # #
5L # G # D # # Y V T S U T # #
6I # A # # E L # H S E O A # C
7B # G # # D L A # R N E I # A
8I # E # N I N W # E D T C # R
9X # D E S K # # O D N R E E I
10E # I T # # # # # N I U R T N
11L R E S P E C T # U K O P I G
12F N # # R E M O T S U C P L #
13# # # # E Z I G O L O P A O #
14# # # # # # E C N E I T A P #
15# # # # # # # # S U C O F # #
Word X Y Direction
ACKNOWLEDGE  88nw
APOLOGIZE  1313w
APPRECIATED  1313n
CARING  156s
COURTEOUS  1212n
CUSTOMER  1212w
EMPATHY  33e
ENGAGED  33s
FLEXIBILITY  111n
FOCUS  1315w
FRIENDLY  112ne
KINDNESS  1111n
LISTEN  77sw
PATIENCE  1414w
POLITE  1414n
RESPECT  211e
THANK  105sw
TONE  135sw
UNDERSTAND  1010n
VALUE  104ne
WELCOME  91w