custoemr contact skills

APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAIMENTS
COMPLAINTS
CUSTOMER
DEAL
EXPERIENCE
EYE-CONTACT
IMPACT
IMPRESSION
LANGUAGE
MANNERS
NEGATIVE
NONVERBAL
PATIENTS
PERSONAL
POSITIVE
PRESENTATION
SMILE
VERBAL
WELCOME

FETAC Level 5 Custoemr service

Try to find all 24 words on this board.

L T C E X P E R I E N C E V C
K G N I G N E L L A H C Q N E
O S E M F L A P T R O K O P D
F T G P K E Y T S M R I R A P
L N A A D L I T P R T E M P N
P E T C W T N L E A S Y A P O
E M I T U E A M C E E E N R I
R I V D I I O I N M G - N E S
S A E T N T N T Y O A C E C S
O L A T S U A I B C U O R I E
N P S U M T Z E A L G N S A R
A M C M I X J R D E N T M T P
L O O O N N E S J W A A I E M
F C N O N V E R B A L C L D I
C I T E V I T I S O P T E K X
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Answer Key for custoemr contact skills

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1# # # E X P E R I E N C E # #
2# G N I G N E L L A H C # N #
3# S E M # # A # T # O # O P #
4# T G P # E # T S M # I R A #
5# N A A D # I T P R T E M P N
6P E T C # T N L E A S Y A P O
7E M I T U E A M C E E E N R I
8R I V D I I O I N M G - N E S
9S A E T N T N T # O A C E C S
10O L A T S U A # # C U O R I E
11N P S U M T # # A L G N S A R
12A M C M I # # R # E N T M T P
13L O O O # # E # # W A A I E M
14# C N O N V E R B A L C L D I
15# # # E V I T I S O P T E # #
Word X Y Direction
APPRECIATED  144s
ATTITUDE  102sw
CARE  1010sw
CHALLENGING  122w
COMMUNICATION  88ne
COMPLAIMENTS  214n
COMPLAINTS  122sw
CUSTOMER  312ne
DEAL  55ne
EXPERIENCE  41e
EYE-CONTACT  125s
IMPACT  42s
IMPRESSION  1514n
LANGUAGE  1114n
MANNERS  135s
NEGATIVE  32s
NONVERBAL  314e
PATIENTS  211ne
PERSONAL  16s
POSITIVE  1115w
PRESENTATION  143sw
SMILE  1311s
VERBAL  614e
WELCOME  1012n