custoemr contact skills

APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAIMENTS
COMPLAINTS
CUSTOMER
DEAL
EXPERIENCE
EYE-CONTACT
IMPACT
IMPRESSION
LANGUAGE
MANNERS
NEGATIVE
NONVERBAL
PATIENTS
PERSONAL
POSITIVE
PRESENTATION
SMILE
VERBAL
WELCOME

FETAC Level 5 Custoemr service

Try to find all 24 words on this board.

I D E A L I M P R E S S I O N
E N N O I T A T N E S E R P I
G O O U F J P H E E E X C S B
E N E I E M P W J M V P L T Y
Y V G M T N R F J O I E S N E
E E A P M A E E M C T R T E R
- R U A O S C V A L I I N M A
C B G C Y M I I N E S E E I C
O A N T Y I A T N W O N I A U
N L A N O L T A E U P C T L S
T L L I Q E E G R J M E A P T
A T T I T U D E S A Q M P M O
C O M P L A I N T S W X O O M
T J D G N I G N E L L A H C E
W A P P E R S O N A L T O V R
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Answer Key for custoemr contact skills

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Y
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1# D E A L I M P R E S S I O N
2# N N O I T A T N E S E R P #
3# O O # # # P # # E E X # S #
4E N E I # # P # # M V P # T #
5Y V G M T # R # # O I E S N E
6E E A P # A E E M C T R T E R
7- R U A # S C V A L I I N M A
8C B G C # M I I N E S E E I C
9O A N T # I A T N W O N I A U
10N L A # # L T A E U P C T L S
11T # L # # E E G R # M E A P T
12A T T I T U D E S # # M P M O
13C O M P L A I N T S # # O O M
14T # # G N I G N E L L A H C E
15# # # P E R S O N A L # # # R
Word X Y Direction
APPRECIATED  72s
ATTITUDE  112e
CARE  158n
CHALLENGING  1414w
COMMUNICATION  88nw
COMPLAIMENTS  1414n
COMPLAINTS  113e
CUSTOMER  158s
DEAL  21e
EXPERIENCE  122s
EYE-CONTACT  14s
IMPACT  44s
IMPRESSION  61e
LANGUAGE  311n
MANNERS  96s
NEGATIVE  813n
NONVERBAL  22s
PATIENTS  1312n
PERSONAL  415e
POSITIVE  1110n
PRESENTATION  142w
SMILE  67s
VERBAL  25s
WELCOME  108n