custoemr contact skills

APPRECIATED
ATTITUDE
CARE
CHALLENGING
COMMUNICATION
COMPLAIMENTS
COMPLAINTS
CUSTOMER
DEAL
EXPERIENCE
EYE-CONTACT
IMPACT
IMPRESSION
LANGUAGE
MANNERS
NEGATIVE
NONVERBAL
PATIENTS
PERSONAL
POSITIVE
PRESENTATION
SMILE
VERBAL
WELCOME

FETAC Level 5 Custoemr service

Try to find all 24 words on this board.

S R E N N A M E V I T I S O P
F N O N V E R B A L P R E E E
C D O U O U M D N L W Y X A L
Q U F I B I D O A K E Y P T I
I B S Z T E T N C - R P E T M
M S F T A A O A C L R W R I S
P T E L O S C O T E E E I T T
R N N G R M N I C N V W E U N
E I T E A T E I N I E P N D E
S A P C A U A R T U X S C E I
S L M C A T G A L J M Q E E T
I P T G E P G N Z Z V M L R A
O M P D H E M I A U X T O A P
N O S T N E M I A L P M O C K
X C H A L L E N G I N G L M Y
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Answer Key for custoemr contact skills

X
Y
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1S R E N N A M E V I T I S O P
2# N O N V E R B A L # # E # E
3C # O # O # M # # L # Y X A L
4# U # I # I D O A # E # P T I
5I # S # T E T N C - # P E T M
6M S # T A A O A C L R # R I S
7P T E L O S C O T E E E I T T
8R N # G R M N I C N V W E U N
9E I T E A T E I N I E # N D E
10S A P C A U A R T U # S C E I
11S L # C A T G A # # M # E E T
12I P T # E P G N # # # M # R A
13O M # D # E M # A # # # O A P
14N O S T N E M I A L P M O C #
15# C H A L L E N G I N G # # #
Word X Y Direction
APPRECIATED  143sw
ATTITUDE  143s
CARE  1414n
CHALLENGING  215e
COMMUNICATION  88nw
COMPLAIMENTS  1414w
COMPLAINTS  215n
CUSTOMER  13se
DEAL  74sw
EXPERIENCE  132s
EYE-CONTACT  132sw
IMPACT  814nw
IMPRESSION  15s
LANGUAGE  1014nw
MANNERS  71w
NEGATIVE  514ne
NONVERBAL  22e
PATIENTS  1513n
PERSONAL  310ne
POSITIVE  151w
PRESENTATION  1513nw
SMILE  156n
VERBAL  52e
WELCOME  117nw