customer service

APPRECIATED
ATTITUDE
CHALLENGING
COMMUNICATION
COMPLAINTS
COMPLIMENTS
DEAL
EXPERIENCE
EYE-CONTACT
IMPRESSION
IMPROVE
NONVERBAL
POSITIVE
POSITIVE
PRESENTATION
SITUATIONS
SMILE
TECHNIQUES
TELEPHONE
VERBAL

Key words in FETAC Level 5

Try to find all 20 words on this board.

N P C H A L L E N G I N G
F O C O M P L A I N T S C
I J I S E U Q I N H C E T
T C A T N O C - E Y E F T
L A E D A T T I T U D E E
D E T A I C E R P P A V L
S I T U A T I O N S J O E
H N O I T A T N E S E R P
E V I T I S O P U D L P H
L A B R E V N O N M I M O
I M P R E S S I O N M I N
E X P E R I E N C E S O E
U P S T N E M I L P M O C
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Answer Key for customer service

X
Y
12345678910111213
1N # C H A L L E N G I N G
2# O C O M P L A I N T S #
3# # I S E U Q I N H C E T
4T C A T N O C - E Y E # T
5L A E D A T T I T U D E E
6D E T A I C E R P P A V L
7S I T U A T I O N S # O E
8# N O I T A T N E S E R P
9E V I T I S O P U # L P H
10L A B R E V N O N M I M O
11I M P R E S S I O N M I N
12E X P E R I E N C E S O E
13# # S T N E M I L P M O C
Word X Y Direction
APPRECIATED  116w
ATTITUDE  55e
CHALLENGING  31e
COMMUNICATION  77nw
COMPLAINTS  32e
COMPLIMENTS  1313w
DEAL  45w
EXPERIENCE  112e
EYE-CONTACT  114w
IMPRESSION  111e
IMPROVE  1211n
NONVERBAL  910w
POSITIVE  89w
POSITIVE  89w
PRESENTATION  88w
SITUATIONS  17e
SMILE  1112n
TECHNIQUES  133w
TELEPHONE  134s
VERBAL  610w