DDF & TAOS - Quality Assurance

ADDITIONALHELP
CALLMANAGEMENT
CLOSING
CONFIDENCE
CONFIRMEDACCOUNT
COURTEOUS
DEADAIR
EDUCATES
EMPATHY
ENUNCIATION
GRAMMAR
GREETING
INFLECTION
LISTENS
LUXURY
NAME
ONECALL
PACE
PROBE
PROFESSIONAL
RAPPORT
RESOURCES
RESPONDS
REVIEWORDER
SALESSKILLS
SATISFACTION
SOFTSKILLS
TECHNICALSKILLS
TRANSFER
VOICETONE

Key Performance Indicators

Try to find all 30 words on this board.

I W O S J W K O T C H J U O Q S W L T N
R A P P O R T E Z D C K P R I L A V N E
E S R G C H D C B A E W K R B W K D R J
S X O S L L I K S L A C I N H C E T I U
O F B A U I Z F L L A C E N O N N R A B
U N E T X S N Z W U N D Q U U U P A D Q
R M H I U T O I W L G W R N O L R N A F
C Q C S R E I G J R Z T C C E E O S E M
E B X F Y N T T D C E I C H V D F F D S
S R E A T S C E I O A A L I O U E E C L
X F C C K R E Q U T D A E L I C S R D L
E U N T Z Q L S I E N W P C C A S K V I
U M E I A F F O M O O B V V E T I H N K
N Z D O E I N R I R G T E S T E O K R S
Q C I N M F I T D W U C V P O S N A A T
I S F I A F I E M P A T H Y N Y A M M F
E Z N Q N D R E S P O N D S E Y L T M O
G X O O D K W D P S L L I K S S E L A S
L T C A L L M A N A G E M E N T R I R L
F C L O S I N G P X F G N I T E E R G U
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Answer Key for DDF & TAOS - Quality Assurance

X
Y
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1# # # # # # # # # # # # # # # # # # # #
2R A P P O R T # # # # # # # # # # # # #
3E # R # # # # # # # # # # # # # # # R #
4S # O S L L I K S L A C I N H C E T I #
5O # B A U I # # L L A C E N O N N R A #
6U # E T X S N # # # # # # U U U P A D #
7R # # I U T O # # # # # R N O L R N A #
8C # # S R E I # # # # T C C E E O S E #
9E # # F Y N T # # # E I C H V D F F D S
10S # E A # S C # # O A A L I O U E E # L
11# # C C # # E # U T D A E # I C S R # L
12# # N T # # L S I E N W # # C A S # # I
13# # E I # # F O M O O # # # E T I # # K
14# # D O E # N R I R # # E # T E O # R S
15# # I N M # I T D # # C # # O S N # A T
16# # F # A F I E M P A T H Y N # A # M F
17# # N # N D R E S P O N D S E # L # M O
18# # O O D # # # # S L L I K S S E L A S
19# # C A L L M A N A G E M E N T # # R #
20# C L O S I N G # # # G N I T E E R G #
Word X Y Direction
ADDITIONALHELP  419ne
CALLMANAGEMENT  319e
CLOSING  220e
CONFIDENCE  319n
CONFIRMEDACCOUNT  1111ne
COURTEOUS  164sw
DEADAIR  199n
EDUCATES  168s
EMPATHY  816e
ENUNCIATION  174sw
GRAMMAR  1920n
GREETING  1920w
INFLECTION  715n
LISTENS  64s
LUXURY  54s
NAME  517n
ONECALL  155w
PACE  1017ne
PROBE  32s
PROFESSIONAL  176s
RAPPORT  12e
RESOURCES  12s
RESPONDS  717e
REVIEWORDER  177sw
SALESSKILLS  2018w
SATISFACTION  44s
SOFTSKILLS  2018n
TECHNICALSKILLS  184w
TRANSFER  184s
VOICETONE  159s