DDF & TAOS - Quality Assurance

ADDITIONALHELP
CALLMANAGEMENT
CLOSING
CONFIDENCE
CONFIRMEDACCOUNT
COURTEOUS
DEADAIR
EDUCATES
EMPATHY
ENUNCIATION
GRAMMAR
GREETING
INFLECTION
LISTENS
LUXURY
NAME
ONECALL
PACE
PROBE
PROFESSIONAL
RAPPORT
RESOURCES
RESPONDS
REVIEWORDER
SALESSKILLS
SATISFACTION
SOFTSKILLS
TECHNICALSKILLS
TRANSFER
VOICETONE

Key Performance Indicators

Try to find all 30 words on this board.

W Y W T O C E J G H D K P R B P N V C B
Q M N D R J T H Z X Y N I F Q M P H X O
J Z U J S C G J G T B Q W R R N V H S F
S F M S L L I K S L A C I N H C E T E U
M Z S A B I R F V U W E F T O N N R C M
D J L T M S N P G X V A I U U U P A R P
S D L I M T O K K U T M R N O L R N U G
O W I S O E I F O R K T C C E E O S O G
F I K F Y N T N I Y E I C H V D F F S G
T K S A G S C Y O O A A L I O U E E E R
S Z S C N M E N U T D A E S I C S R R A
K K E T I I L S I E N W U E C A S A G M
I Z L I S Z F O M O O U B W E T I P R M
L A A O O N N R I R I O E T T E O P E A
L C S N L E I T D W R C G E O S N O E R
S N Z O C F I E M P A T H Y N C A R T N
C E M A N D R E S P O N D S E I L T I S
P P L O D E A D A I R X C Y Z F T I N E
C L C A L L M A N A G E M E N T E B G K
E V G D I S E C N E D I F N O C E U P K
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Answer Key for DDF & TAOS - Quality Assurance

X
Y
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1# # # # # # # # # # # # # # # # # # # #
2# # # # # # # # # # # # # # # # # # # #
3# # # # # # # # # # # # # # # # # # S #
4# # # S L L I K S L A C I N H C E T E #
5# # S A # I # # # U # # # # O N N R C #
6# # L T # S N # # X # # # U U U P A R #
7S # L I # T O # # U # # R N O L R N U #
8O # I S # E I # # R # T C C E E O S O #
9F # K F # N T # # Y E I C H V D F F S G
10T # S A G S C # # O A A L I O U E E E R
11S # S C N # E # U T D A E # I C S R R A
12K # E T I # L S I E N W # E C A S A G M
13I # L I S # F O M O O # B # E T I P R M
14L # A O O # N R I R # O E # T E O P E A
15L # S N L E I T D # R C # # O S N O E R
16S # # # C F I E M P A T H Y N # A R T #
17# E M A N D R E S P O N D S E # L T I #
18# # L O D E A D A I R # # # # # # # N #
19# L C A L L M A N A G E M E N T # # G #
20# # # # # # E C N E D I F N O C # # # #
Word X Y Direction
ADDITIONALHELP  419ne
CALLMANAGEMENT  319e
CLOSING  516n
CONFIDENCE  1620w
CONFIRMEDACCOUNT  1111ne
COURTEOUS  164sw
DEADAIR  518e
EDUCATES  168s
EMPATHY  816e
ENUNCIATION  174sw
GRAMMAR  209s
GREETING  1912s
INFLECTION  715n
LISTENS  64s
LUXURY  104s
NAME  517w
ONECALL  813sw
PACE  1017ne
PROBE  1016ne
PROFESSIONAL  176s
RAPPORT  1811s
RESOURCES  1911n
RESPONDS  717e
REVIEWORDER  177sw
SALESSKILLS  315n
SATISFACTION  44s
SOFTSKILLS  17s
TECHNICALSKILLS  184w
TRANSFER  184s
VOICETONE  159s