DDF & TAOS - Quality Assurance

ADDITIONALHELP
CALLMANAGEMENT
CLOSING
CONFIDENCE
CONFIRMEDACCOUNT
COURTEOUS
DEADAIR
EDUCATES
EMPATHY
ENUNCIATION
GRAMMAR
GREETING
INFLECTION
LISTENS
LUXURY
NAME
ONECALL
PACE
PROBE
PROFESSIONAL
RAPPORT
RESOURCES
RESPONDS
REVIEWORDER
SALESSKILLS
SATISFACTION
SOFTSKILLS
TECHNICALSKILLS
TRANSFER
VOICETONE

Key Performance Indicators

Try to find all 30 words on this board.

W X L G C K W R V C X T M V J P R O B E
Y R A M M A R G N I T E E R G P F O H I
F N P L M T N E M E G A N A M L L A C R
U N I S A T I S F A C T I O N J D O O N
M A L L L I S T E N S S M B S D N B N Q
M L U L A M T Z Q I E Y I D I F M H F V
A V X I N B D L J T R Q S T I O N S I O
S C U K O C H J A X L E I R N V D L D I
O O R S I B N C R L C O M E F P E L E C
F U Y L S Q U X A R N E P V L H A I N E
T R U A S D Z C U A D N I I E A D K C T
S T J C E T E O L A T U I E C A A S E O
K E D I F N S H C R U N G W T S I S M N
I O A N O E E C O V F C A O I D R E P E
L U R H R L O P L T B I Y R O N Y L A K
L S W C P U P N I O Q A A D N O Q A T B
S G N E N A C E U X S T H E A P S S H E
S T Z T R A N S F E R I V R O S A K Y I
A H P Q U H M N H K L O N A U E V C B G
K P O C A Z A E Q X M N R G W R O A E D
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Answer Key for DDF & TAOS - Quality Assurance

X
Y
1234567891011121314151617181920
1# # # # # # # # # # # # # # # P R O B E
2# R A M M A R G N I T E E R G # # # # #
3# # # # # T N E M E G A N A M L L A C #
4# # # S A T I S F A C T I O N # D O O #
5# # L L L I S T E N S S # # # D N # N #
6# # U L A # # # # # E # # # I F # # F V
7# # X I N # # # # T # # S T I # # S I O
8S C U K O # # # A # L E I R N # D L D I
9O O R S I # # C # L C O M E F # E L E C
10F U Y L S # U # A R N E # V L # A I N E
11T R # A S D # C U A D N # I E # D K C T
12S T # C E # E O L A T U # E C # A S E O
13K E # I F N S H C R # N # W T S I S M N
14I O # N O E E C O # # C # O I D R E P E
15L U # H R L O P L # # I # R O N # L A #
16L S # C P U P # # O # A # D N O # A T #
17S # # E N A # # # # S T # E # P # S H #
18# # # T R A N S F E R I # R # S A # Y #
19# # # # # # M # # # # O N # # E # C # #
20# # # # # # # E # # # N # G # R # # E #
Word X Y Direction
ADDITIONALHELP  183sw
CALLMANAGEMENT  193w
CLOSING  814se
CONFIDENCE  193s
CONFIRMEDACCOUNT  1111sw
COURTEOUS  28s
DEADAIR  178s
EDUCATES  512ne
EMPATHY  1912s
ENUNCIATION  1210s
GRAMMAR  82w
GREETING  152w
INFLECTION  157s
LISTENS  55e
LUXURY  35s
NAME  517se
ONECALL  514ne
PACE  1617se
PROBE  161e
PROFESSIONAL  516n
RAPPORT  518ne
RESOURCES  515ne
RESPONDS  1620n
REVIEWORDER  148s
SALESSKILLS  1817n
SATISFACTION  44e
SOFTSKILLS  18s
TECHNICALSKILLS  418n
TRANSFER  418e
VOICETONE  206s