managed care call center

APPROVAL
ATTITUDE
ATTRIBUTES
AUTHORIZATION
CALLS
CASETRAKKER
CONCURRENT
EMPATHY
ENCODERPRO
FAXES
HELPFUL
MEDICALDENIAL
POSTSERVICE
PRESERVICE
PRIORITY
PROFAX
QNXT
REFERRAL
RESPECTFUL
SERVICE
TAT
TEAMWORK
UNDERSTANDING
URGENT

words & items you use everyday in the call center environment

Try to find all 24 words on this board.

G T O M S L L A C E V X G U B
P N L E Q N E P L C H V N P S
R R O D Y S Q R A I T A I R L
I E T I H E M O R V G T D E U
O K N C T X L F R R L T N S F
R K E A A A E A E E U I A E T
I A R L P F Z X F S F T T R C
T R R D M P C I E T P U S V E
Y T U E E L R H R S L D R I P
A E C N C G C O O O E E E C S
S S N I F T H N V P H Q D E E
I A O A K R O W M A E T N G R
C C C L T N E G R U L A U X B
R H H Z S E T U B I R T T A T
O R P R E D O C N E T G O H S
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Answer Key for managed care call center

X
Y
123456789101112131415
1# # # M S L L A C E # # G # #
2P N # E # # # P L C # # N P #
3R R O D Y S # R A I # A I R L
4I E T I H E # O R V # T D E U
5O K N C T X # F R R L T N S F
6R K E A A A # A E E U I A E T
7I A R L P F Z X F S F T T R C
8T R R D M P # I E T P U S V E
9Y T U E E # R # R S L D R I P
10# E C N # # # O # O E E E C S
11# S N I # # # # V P H Q D E E
12# A O A K R O W M A E T N # R
13# C C L T N E G R U L A U X #
14# # # # S E T U B I R T T A T
15O R P R E D O C N E # # # # #
Word X Y Direction
APPROVAL  46se
ATTITUDE  123s
ATTRIBUTES  1414w
AUTHORIZATION  88nw
CALLS  91w
CASETRAKKER  213n
CONCURRENT  313n
EMPATHY  59n
ENCODERPRO  1015w
FAXES  67n
HELPFUL  1111n
MEDICALDENIAL  44s
POSTSERVICE  1010n
PRESERVICE  142s
PRIORITY  12s
PROFAX  82s
QNXT  1312se
REFERRAL  99n
RESPECTFUL  1512n
SERVICE  107n
TAT  1212s
TEAMWORK  1212w
UNDERSTANDING  1313n
URGENT  1013w