managed care call center

APPROVAL
ATTITUDE
ATTRIBUTES
AUTHORIZATION
CALLS
CASETRAKKER
CONCURRENT
EMPATHY
ENCODERPRO
FAXES
HELPFUL
MEDICALDENIAL
POSTSERVICE
PRESERVICE
PRIORITY
PROFAX
QNXT
REFERRAL
RESPECTFUL
SERVICE
TAT
TEAMWORK
UNDERSTANDING
URGENT

words & items you use everyday in the call center environment

Try to find all 24 words on this board.

K Q Z M B J U Y N E G Z G R O
F N G E R R R H L C Y M N E C
G X O D Q X G T A I Y H I S A
X T X I B M E A R V T A D P S
O P X C T K N P R R I T N E E
R R K A X A T M E E R T A C T
P E H L P A Z E F S O I T T R
R S E D Y P F I E T I T S F A
E E L E G J R O R S R U R U K
D R P N X O A O R O P D E L K
O V F I S C F C V P H E D W E
C I U A K R O W M A E T N U R
N C L L F A X E S A L A U T K
E E O T S E T U B I R T T A X
S L L A C O N C U R R E N T R
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Answer Key for managed care call center

X
Y
123456789101112131415
1# Q # M # # U Y # E # # G R #
2# N # E # # R H L C # # N E C
3# X O D # # G T A I Y # I S A
4# T # I # # E A R V T A D P S
5O P # C T # N P R R I T N E E
6R R # A X A T M E E R T A C T
7P E H L P A Z E F S O I T T R
8R S E D # P F I E T I T S F A
9E E L E # # R O R S R U R U K
10D R P N # # # O R O P D E L K
11O V F I # # # # V P H E D # E
12C I U A K R O W M A E T N # R
13N C L L F A X E S # L A U # #
14E E # # S E T U B I R T T A #
15S L L A C O N C U R R E N T #
Word X Y Direction
APPROVAL  46se
ATTITUDE  124s
ATTRIBUTES  1414w
AUTHORIZATION  88nw
CALLS  515w
CASETRAKKER  152s
CONCURRENT  515e
EMPATHY  87n
ENCODERPRO  114n
FAXES  513e
HELPFUL  37s
MEDICALDENIAL  44s
POSTSERVICE  1010n
PRESERVICE  25s
PRIORITY  1110n
PROFAX  1011nw
QNXT  22s
REFERRAL  99n
RESPECTFUL  141s
SERVICE  107n
TAT  1212s
TEAMWORK  1212w
UNDERSTANDING  1313n
URGENT  71s