managed care call center

APPROVAL
ATTITUDE
ATTRIBUTES
AUTHORIZATION
CALLS
CASETRAKKER
CONCURRENT
EMPATHY
ENCODERPRO
FAXES
HELPFUL
MEDICALDENIAL
POSTSERVICE
PRESERVICE
PRIORITY
PROFAX
QNXT
REFERRAL
RESPECTFUL
SERVICE
TAT
TEAMWORK
UNDERSTANDING
URGENT

words & items you use everyday in the call center environment

Try to find all 24 words on this board.

W R E K K A R T E S A C V B M
Y C O N C U R R E N T T X N Q
T R E S P E C T F U L Q O S E
I C L A I N E D L A C I D E M
R S T K B X O R P X T V S X P
O E N R F Q B P A A Y E S N A
I T E O B P R F Z B X K J T T
R U G W Z O O I H A K P X S H
P B R M V R R E F E R R A L Y
R I U A P O S T S E R V I C E
V R L E H O R P R E D O C N E
A T A T U J P J L U F P L E H
L T U N D E R S T A N D I N G
Z A G E C I V R E S E R P S P
S T A T T I T U D E S L L A C
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Answer Key for managed care call center

X
Y
123456789101112131415
1# R E K K A R T E S A C # # #
2Y C O N C U R R E N T T X N Q
3T R E S P E C T F U L # O # E
4I # L A I N E D L A C I D E M
5R S T K # # # # P X T # S # P
6O E N R # # # P A A # E # # A
7I T E O # # R F Z # X # # # T
8R U G W # O O I # A # # # # H
9P B R M V R R E F E R R A L Y
10# I U A P O S T S E R V I C E
11# R L E H O R P R E D O C N E
12# T A T # # # # L U F P L E H
13# T U N D E R S T A N D I N G
14# A # E C I V R E S E R P # #
15# # A T T I T U D E S L L A C
Word X Y Direction
APPROVAL  104sw
ATTITUDE  315e
ATTRIBUTES  214n
AUTHORIZATION  88ne
CALLS  1515w
CASETRAKKER  121w
CONCURRENT  22e
EMPATHY  153s
ENCODERPRO  1511w
FAXES  99ne
HELPFUL  1512w
MEDICALDENIAL  124w
POSTSERVICE  610e
PRESERVICE  1314w
PRIORITY  19n
PROFAX  510ne
QNXT  142w
REFERRAL  79e
RESPECTFUL  23e
SERVICE  910e
TAT  412w
TEAMWORK  412n
UNDERSTANDING  313e
URGENT  310n