managed care call center

APPROVAL
ATTITUDE
ATTRIBUTES
AUTHORIZATION
CALLS
CASETRAKKER
CONCURRENT
EMPATHY
ENCODERPRO
FAXES
HELPFUL
MEDICALDENIAL
POSTSERVICE
PRESERVICE
PRIORITY
PROFAX
QNXT
REFERRAL
RESPECTFUL
SERVICE
TAT
TEAMWORK
UNDERSTANDING
URGENT

words & items you use everyday in the call center environment

Try to find all 24 words on this board.

N B J V L P F I E M P A T H Y
J I P Z A C A Y N P R O F A X
S E R L R E X U C R B O U T R
B L E A R D E F O T A T N T E
T U S I E U S Z D P H E D R K
N F E N F T B Y E O E A E I K
E T R E E I Q T R S L M R B A
R C V D R T U I P T P W S U R
R E I L I T Z R R S F O T T T
U P C A J A D O O E U R A E E
C S E C T J U I B R L K N S S
N E M I A P P R O V A L D N A
O R O D S W U P O I Z X I G C
C N X E H S L L A C T X N Q M
Z Y Q M G U U R G E N T G G V
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Answer Key for managed care call center

X
Y
123456789101112131415
1# # # # L # F # E M P A T H Y
2# # P # A # A # N P R O F A X
3# # R L R E X # C # # # U T R
4# L E A R D E # O T A T N T E
5T U S I E U S # D P H E D R K
6N F E N F T # Y E O E A E I K
7E T R E E I # T R S L M R B A
8R C V D R T # I P T P W S U R
9R E I L # T Z R R S F O T T T
10U P C A # A # O O E U R A E E
11C S E C T # # I # R L K N S S
12N E # I A P P R O V A L D # A
13O R O D # # # P # I # # I # C
14C N # E # S L L A C T X N Q #
15# # # M # # U R G E N T G # #
Word X Y Direction
APPROVAL  512e
ATTITUDE  610n
ATTRIBUTES  142s
AUTHORIZATION  88sw
CALLS  1014w
CASETRAKKER  1513n
CONCURRENT  114n
EMPATHY  91e
ENCODERPRO  91s
FAXES  71s
HELPFUL  115s
MEDICALDENIAL  412n
POSTSERVICE  106s
PRESERVICE  32s
PRIORITY  813n
PROFAX  102e
QNXT  1314w
REFERRAL  58n
RESPECTFUL  213n
SERVICE  109s
TAT  124w
TEAMWORK  124s
UNDERSTANDING  133s
URGENT  715e