managed care call center

APPROVAL
ATTITUDE
ATTRIBUTES
AUTHORIZATION
CALLS
CASETRAKKER
CONCURRENT
EMPATHY
ENCODERPRO
FAXES
HELPFUL
MEDICALDENIAL
POSTSERVICE
PRESERVICE
PRIORITY
PROFAX
QNXT
REFERRAL
RESPECTFUL
SERVICE
TAT
TEAMWORK
UNDERSTANDING
URGENT

words & items you use everyday in the call center environment

Try to find all 24 words on this board.

L U F T C E P S E R S F G T S
C U G N S E T U B I R T T A E
G N I D N A T S R E D N U T X
O R P R E D O C N E R T Y T A
M L R R L U F P L E H G A I F
E C I V R E S T S O P M L T T
E R O P R E S E R V I C E U N
D P R O F A X I S X H W E D E
D H I N A A Z Y H T A P M E R
H A T A K A W L A R R E F E R
F T Y Q T E A M W O R K D C U
M E D I C A L D E N I A L A C
W P O L A V O R P P A W O L N
Q N X T L T N E G R U R J L O
R E K K A R T E S A C G E S C
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Answer Key for managed care call center

X
Y
123456789101112131415
1L U F T C E P S E R # # # # S
2# # # # S E T U B I R T T A E
3G N I D N A T S R E D N U T X
4O R P R E D O C N E # T # T A
5# # R # L U F P L E H # A I F
6E C I V R E S T S O P # # T T
7# # O P R E S E R V I C E U N
8# P R O F A X I # # # # # D E
9# # I # # # Z Y H T A P M E R
10# # T # # A # L A R R E F E R
11# # Y # T E A M W O R K # C U
12M E D I C A L D E N I A L A C
13# # O L A V O R P P A # # L N
14Q N X T # T N E G R U # # L O
15R E K K A R T E S A C # # S C
Word X Y Direction
APPROVAL  1113w
ATTITUDE  142s
ATTRIBUTES  142w
AUTHORIZATION  88sw
CALLS  1411s
CASETRAKKER  1115w
CONCURRENT  1515n
EMPATHY  149w
ENCODERPRO  104w
FAXES  155n
HELPFUL  115w
MEDICALDENIAL  412e
POSTSERVICE  106w
PRESERVICE  47e
PRIORITY  34s
PROFAX  28e
QNXT  214e
REFERRAL  1510w
RESPECTFUL  101w
SERVICE  76w
TAT  124se
TEAMWORK  511e
UNDERSTANDING  133w
URGENT  1114w