managed care call center

APPROVAL
ATTITUDE
ATTRIBUTES
AUTHORIZATION
CALLS
CASETRAKKER
CONCURRENT
EMPATHY
ENCODERPRO
FAXES
HELPFUL
MEDICALDENIAL
POSTSERVICE
PRESERVICE
PRIORITY
PROFAX
QNXT
REFERRAL
RESPECTFUL
SERVICE
TAT
TEAMWORK
UNDERSTANDING
URGENT

words & items you use everyday in the call center environment

Try to find all 24 words on this board.

C O N C U R R E N T Z B U V P
A P R E S E R V I C E T X N Q
S L A V O R P P A D B V O J G
E Z L A I N E D L A C I D E M
T S P R I O R I T Y T H M H T
R E E D U T I T T A C A L L S
A T M X G X C M Z U R G E N T
K U P C A A Z I P R O F A X B
K B A I E F R E F E R R A L H
E I T T P O S T S E R V I C E
R R H A H E L P F U L C G X C
M T Y T E A M W O R K J B L S
J T U N D E R S T A N D I N G
V A F X R E S P E C T F U L P
V S E Y D E N C O D E R P R O
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Answer Key for managed care call center

X
Y
123456789101112131415
1C O N C U R R E N T # # # # #
2A P R E S E R V I C E T X N Q
3S L A V O R P P A # # # O # #
4E # L A I N E D L A C I D E M
5T S P R I O R I T Y T # # # #
6R E E D U T I T T A C A L L S
7A T M X # # # # Z U R G E N T
8K U P # A # # I P R O F A X #
9K B A # # F R E F E R R A L #
10E I T T P O S T S E R V I C E
11R R H A H E L P F U L # # # #
12# T Y T E A M W O R K # # # #
13# T U N D E R S T A N D I N G
14# A # # R E S P E C T F U L #
15# # # # # E N C O D E R P R O
Word X Y Direction
APPROVAL  93w
ATTITUDE  106w
ATTRIBUTES  214n
AUTHORIZATION  88ne
CALLS  116e
CASETRAKKER  11s
CONCURRENT  11e
EMPATHY  36s
ENCODERPRO  615e
FAXES  69nw
HELPFUL  511e
MEDICALDENIAL  124w
POSTSERVICE  610e
PRESERVICE  22e
PRIORITY  35e
PROFAX  98e
QNXT  142w
REFERRAL  79e
RESPECTFUL  514e
SERVICE  910e
TAT  412n
TEAMWORK  412e
UNDERSTANDING  313e
URGENT  107e