Press Ganey

ARRIVAL
COMMUNICATION
CONFIDENTIALITY
COURTESY
CUSTOMERSERVICE
EXPECTATIONS
HELPFULLNESS
MYSTERYSHOPPER
PERCEPTION
PERFORMANCE
PHYSICIAN
POSTIVEATTITUDE
PRIVACY
PROFESSIONALISM
RESPECT
SATISFACTION
SMILE
SPEED
TEAMWORK
VISITORS

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Try to find all 20 words on this board.

M I P R A H Y C A V I R P B C
Y N R K S E N T R A E V O U O
S O O N R L O C E L I M S Q N
T I F A O P I E T U D T T E F
E T E I T F T P Z A O E I X I
R A S C I U C S Z M N C V P D
Y C S I S L A E E T O N E E E
S I I S I L F R C E I A A C N
H N O Y V N S L O A T M T T T
O U N H I E I A U M P R T A I
P M A P R S T V R W E O I T A
P M L V R S A I T O C F T I L
E O I V E G S R E R R R U O I
R C S P E E D R S K E E D N T
E O M Q C O A A Y K P P E S Y
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Answer Key for Press Ganey

X
Y
123456789101112131415
1M # P # # H Y C A V I R P # C
2Y N R # S E N T # # # # O U O
3S O O N R L O C E L I M S # N
4T I F A O P I E # # # T T E F
5E T E I T F T P # # O E I X I
6R A S C I U C S # M N C V P D
7Y C S I S L A E E T O N E E E
8S I I S I L F R C E I A A C N
9H N O Y V N S L O A T M T T T
10O U N H # E I A U M P R T A I
11P M A P R S T V R W E O I T A
12P M L V # S A I T O C F T I L
13E O I # # # S R E R R R U O I
14R C S P E E D R S K E E D N T
15E # M # # # # A Y # P P E S Y
Word X Y Direction
ARRIVAL  815n
COMMUNICATION  214n
CONFIDENTIALITY  151s
COURTESY  98s
CUSTOMERSERVICE  88sw
EXPECTATIONS  144s
HELPFULLNESS  61s
MYSTERYSHOPPER  11s
PERCEPTION  1115n
PERFORMANCE  1215n
PHYSICIAN  411n
POSTIVEATTITUDE  131s
PRIVACY  131w
PROFESSIONALISM  32s
RESPECT  88n
SATISFACTION  713n
SMILE  133w
SPEED  314e
TEAMWORK  107s
VISITORS  59n