Press Ganey

ARRIVAL
COMMUNICATION
CONFIDENTIALITY
COURTESY
CUSTOMERSERVICE
EXPECTATIONS
HELPFULLNESS
MYSTERYSHOPPER
PERCEPTION
PERFORMANCE
PHYSICIAN
POSTIVEATTITUDE
PRIVACY
PROFESSIONALISM
RESPECT
SATISFACTION
SMILE
SPEED
TEAMWORK
URGENCY
VISITORS

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Try to find all 21 words on this board.

E U H E L P F U L L N E S S S
N C O M M U N I C A T I O N N
M S I L A N O I S S E F O R P
N Q E V N O I T P E C R E P F
A E P E R F O R M A N C E T L
I M Y S T E R Y S H O P P E R
C O U R T E S Y Y C A V I R P
I T C E P S E R A R R I V A L
S N O I T A T C E P X E F T P
Y W Y C N E G R U M T T V L D
H V I S I T O R S Z O F Y A E
P O S T I V E A T T I T U D E
S N O I T C A F S I T A S I P
E L I M S T E A M W O R K U S
Y T I L A I T N E D I F N O C
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Answer Key for Press Ganey

X
Y
123456789101112131415
1E # H E L P F U L L N E S S #
2# C O M M U N I C A T I O N #
3M S I L A N O I S S E F O R P
4N # # V N O I T P E C R E P #
5A # P E R F O R M A N C E # #
6I M Y S T E R Y S H O P P E R
7C O U R T E S Y Y C A V I R P
8I T C E P S E R A R R I V A L
9S N O I T A T C E P X E # # #
10Y # Y C N E G R U M # # # # D
11H V I S I T O R S # O # # # E
12P O S T I V E A T T I T U D E
13# N O I T C A F S I T A S # P
14E L I M S T E A M W O R K U S
15Y T I L A I T N E D I F N O C
Word X Y Direction
ARRIVAL  98e
COMMUNICATION  22e
CONFIDENTIALITY  1515w
COURTESY  17e
CUSTOMERSERVICE  88nw
EXPECTATIONS  129w
HELPFULLNESS  31e
MYSTERYSHOPPER  26e
PERCEPTION  144w
PERFORMANCE  35e
PHYSICIAN  112n
POSTIVEATTITUDE  112e
PRIVACY  157w
PROFESSIONALISM  143w
RESPECT  88w
SATISFACTION  1313w
SMILE  514w
SPEED  1514n
TEAMWORK  614e
URGENCY  910w
VISITORS  211e