Press Ganey

ARRIVAL
COMMUNICATION
CONFIDENTIALITY
COURTESY
CUSTOMERSERVICE
EXPECTATIONS
HELPFULLNESS
MYSTERYSHOPPER
PATIENT
PERCEPTION
PERFORMANCE
PHYSICIAN
POSTIVEATTITUDE
PRIVACY
PROFESSIONALISM
SATISFACTION
SMILE
SPEED
TEAMWORK
VISITORS

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Try to find all 20 words on this board.

Y T I L A I T N E D I F N O C
W S A T I S F A C T I O N U Q
H E L P F U L L N E S S S A H
E D U T I T T A E V I T S O P
C O U R T E S Y H S O F M X Y
T X A R R I V A L M P Q I P C
N O I T P E C R E P M E L C A
E L Q S M T K R O W M A E T V
I B Y P H Y S I C I A N Y D I
T M Y S T E R Y S H O P P E R
A R B Q R V I S I T O R S I P
P F R V P E R F O R M A N C E
M S I L A N O I S S E F O R P
M C O M M U N I C A T I O N M
E X P E C T A T I O N S B H E
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Answer Key for Press Ganey

X
Y
123456789101112131415
1Y T I L A I T N E D I F N O C
2# S A T I S F A C T I O N U #
3H E L P F U L L N E S S S # #
4E D U T I T T A E V I T S O P
5C O U R T E S Y # S O # M # Y
6T # A R R I V A L M P # I # C
7N O I T P E C R E P # E L # A
8E # # # # # K R O W M A E T V
9I # # P H Y S I C I A N # D I
10T M Y S T E R Y S H O P P E R
11A # # # R V I S I T O R S # P
12P # # V P E R F O R M A N C E
13M S I L A N O I S S E F O R P
14# C O M M U N I C A T I O N #
15E X P E C T A T I O N S # # #
Word X Y Direction
ARRIVAL  36e
COMMUNICATION  214e
CONFIDENTIALITY  151w
COURTESY  15e
CUSTOMERSERVICE  88sw
EXPECTATIONS  115e
HELPFULLNESS  13e
MYSTERYSHOPPER  210e
PATIENT  112n
PERCEPTION  107w
PERFORMANCE  512e
PHYSICIAN  49e
POSTIVEATTITUDE  154w
PRIVACY  1511n
PROFESSIONALISM  1413w
SATISFACTION  22e
SMILE  134s
SPEED  105se
TEAMWORK  148w
VISITORS  611e