Press Ganey

ARRIVAL
COMFORT
COMMUNICATION
CONFIDENTIALITY
COURTESY
CUSTOMERSERVICE
EXPECTATIONS
HELPFULLNESS
MYSTERYSHOPPER
PERCEPTION
PERFORMANCE
PHYSICIAN
POSTIVEATTITUDE
PROFESSIONALISM
RESPECT
SATISFACTION
SMILE
SPEED
TEAMWORK
VISITORS

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Try to find all 20 words on this board.

Y T I L A I T N E D I F N O C
S S E N L L U F P L E H S U J
G N O I T C A F S I T A S B T
B P E R C E P T I O N T O S L
K C O U R T E S Y L O H Y B P
R E S P E C T E A M W O R K M
E D U T I T T A E V I T S O P
C T P E R F O R M A N C E M K
P R O F E S S I O N A L I S M
S O S Y L E N A I C I S Y H P
P F S V R E Q A R R I V A L V
E M B V I S I T O R S M I L E
E O I E X P E C T A T I O N S
D C O M M U N I C A T I O N J
E M Y S T E R Y S H O P P E R
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Answer Key for Press Ganey

X
Y
123456789101112131415
1Y T I L A I T N E D I F N O C
2S S E N L L U F P L E H # U #
3# N O I T C A F S I T A S # #
4# P E R C E P T I O N T # # #
5# C O U R T E S Y # O # # # #
6R E S P E C T E A M W O R K #
7E D U T I T T A E V I T S O P
8# T P E R F O R M A N C E # #
9P R O F E S S I O N A L I S M
10S O # # # E N A I C I S Y H P
11P F # # R # # A R R I V A L #
12E M # V I S I T O R S M I L E
13E O I E X P E C T A T I O N S
14D C O M M U N I C A T I O N #
15E M Y S T E R Y S H O P P E R
Word X Y Direction
ARRIVAL  811e
COMFORT  214n
COMMUNICATION  214e
CONFIDENTIALITY  151w
COURTESY  25e
CUSTOMERSERVICE  88sw
EXPECTATIONS  413e
HELPFULLNESS  122w
MYSTERYSHOPPER  215e
PERCEPTION  24e
PERFORMANCE  38e
PHYSICIAN  1510w
POSTIVEATTITUDE  157w
PROFESSIONALISM  29e
RESPECT  16e
SATISFACTION  133w
SMILE  1112e
SPEED  110s
TEAMWORK  76e
VISITORS  412e