Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

D I V P X R V D E T T I M M O C X O O T
W P D O C W D N A T S R E D N U A Y U O
P H T K J X T W Q I G E V L O S D R O D
S K H Q R J U L D Y N O J M U T E T E X
A M Q H G V H P I H S R E N W O V V D F
X C U N E G G G T T P S U V R M F F A A
K K I B D S C I T E H T A P M E W F V H
P Q N D Z E K R R H U O N V X R X C E O
Z R I U A Q L V E S L W B P Y S E T I R
M P F K L N A C U O Y S E Y Q A B J D H
A M E D M J Q J T C E R G A Y T D N M M
K Y E V U V F C R A I D G I C I F Q O L
H I R L R J M F R E W E X S A S A C Q Y
M H P M P E U N N Q D R R Z L F O M K Q
Q T M N X C T C L T Y E N S L A D Z D J
V L Q O U T E A D N C W E M A C J L M O
N I D X F D K V C Z S O T C C T D J E J
Y T V A Z B P F O U T P S M E I K C I C
B N V F E I A W A L D M I F N O I R X B
L N J Z E L B A E G D E L W O N K K E S
Brought to you by WordSearchFun.com



Answer Key for Customer Care Principles

X
Y
1234567891011121314151617181920
1# # # # # # # D E T T I M M O C # # # #
2# # # # # # D N A T S R E D N U A # # #
3# # # # # # # # # # # E V L O S # R # #
4# # # # # # # # # # # # # # # T # # E #
5# # # # # # # P I H S R E N W O # # # #
6# # # # # # # # # # # # # # # M F # # #
7# # # # # # C I T E H T A P M E # F # #
8# # # # # # # # # # # # # # X R # # E #
9# # # # # # # # # # # # # P # S # # # R
10# # # # # N A C U O Y S E Y # A # # # #
11# # # # # # # # # # # R # # # T # # # #
12# # # # # # # # # # I D # # # I # # # #
13# # # # # # # # # E # E # # # S # # # #
14# # # # # E # # N # # R # # L F # # # #
15# # # # # # T C # # # E N # L A # # # #
16# # # # # # E A # # # W E # A C # # # #
17# # D # # D # # C # # O T # C T # # E #
18# # # A # # # # # U # P S # E I # C # #
19# # # # E # # # # # D M I # N O I # # #
20# # # # E L B A E G D E L W O N K # # #
Word X Y Direction
CARE  161se
COMMITTED  161w
CUSTOMERSATISFACTION  1611s
EDUCATE  1220nw
EMPATHETIC  167w
EMPOWERED  1220n
EXPERIENCED  167sw
KNOWLEDGEABLE  1620w
LEAD  620nw
LISTEN  1320n
NICE  1620ne
OFFER  165se
ONECALL  1520n
OWNERSHIP  165w
SOLVE  163w
UNDERSTAND  162w
YESYOUCAN  1310w