Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

Q F I V Q X Z E L B A E G D E L W O N K
G H Y T F D X I T X D M U M E Y F N O A
K Y W I X F S J K U O W P A E F L E I W
C K L R N T R H C F I O D S E X T C T H
S Y T K E F K A C C W A Y R Z E R A C E
U V L N D O T A P E I O X N Y S S L A K
F J F W L E Z S R R U T L O G M R L F Y
Q T N N O W D E M C F C E V U W W O S O
Y V Z R J S D O A J S Y Y H H S K U I J
V N G K A X J N M W N W F U T R H Z T J
B U E B W R X E E B W X Y Y Q A A T A N
S G C Z W N W F E C A R K A Q J P B S C
Z I O U B V Z Z K L I O I H R S V M R R
K O N I K L L R D E C N E I R E P X E D
X M H B L B Y L K X X B H J T Z U V M V
B R Q D D B I O P U P I H S R E N W O N
S F F P W C X L S U I E D O Y H R H T P
J I N S N J S T E S B F W T E V L O S T
A W H R L Z B M A D N A T S R E D N U X
A M Z A A M D F M V D E T T I M M O C L
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Answer Key for Customer Care Principles

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1# # # # # # # E L B A E G D E L W O N K
2# # # # # # # I # # D # # M E Y F N O #
3# # # # # # S # # U # # P A E F # E I #
4# # # # # T # # C # # O D S E # # C T #
5# # # # E # # A # C W # Y R # E R A C #
6# # # N # # T # # E I O # # # # # L A #
7# # # # # E # # R # U T # # # # # L F #
8# # # # # # # E # C # # E # # # # # S #
9# # # # # # D # A # # # # H # # # # I #
10# # # # # # # N # # # # # # T # # # T #
11# # # # # # # # E # # # # # # A # # A #
12# # # # # # # # # C # # # # # # P # S #
13# # # # # # # # # # I # # # # # # M R #
14# # # # # # # # D E C N E I R E P X E #
15# # # # # # # # # # # # # # # # # # M #
16# # # # # # # # # # P I H S R E N W O #
17# # # # # # # # # # # # # # # # # # T #
18# # # # # # # # # # # # # # E V L O S #
19# # # # # # # # # D N A T S R E D N U #
20# # # # # # # # # # D E T T I M M O C #
Word X Y Direction
CARE  195w
COMMITTED  1920w
CUSTOMERSATISFACTION  1910n
EDUCATE  121sw
EMPATHETIC  1914nw
EMPOWERED  151sw
EXPERIENCED  1914w
KNOWLEDGEABLE  191w
LEAD  161sw
LISTEN  91sw
NICE  1214nw
OFFER  181sw
ONECALL  181s
OWNERSHIP  1916w
SOLVE  1918w
UNDERSTAND  1919w
YESYOUCAN  151sw