Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

W K K U I K O P M J A C D J A H A F Q S
C S X X P H N C I B H T M J N G A T A T
T C X F R Z P A V H R D R R F L H S P M
C G I P I W K N C A S X P U H L R E H P
V J A A S Q O E T U V R U M T A I E I C
P Z Y E F O P Y W B O K E G P C G V D N
V J C E B J P P G D P Y B N P E A L H L
K I W R A J I O O W M U S N W N J O V T
N O I T C A F S I T A S R E M O T S U C
O O J E L X E Q G V Z T X C Y F A N A O
W B O Y O G D N L C H P A V C F D R R M
L I S T E N J Q I A E L C A V E E S S M
E D U C A T E T Q R S U J H R R Z V R I
D Z K H Z K E O I J B N M S C U Z P M T
G U W K K H S E H V O L T E R C Z D M T
E V Z D T I N L N D J A I E W L N G A E
A S A A M C H M W P N W U N C M I X F D
B E P U E B E J T D Q Q U W P X X I F N
L M S D C Y Z J B G D L C J M I C P I E
E M P O W E R E D F P P Y Z C B Z V P M
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Answer Key for Customer Care Principles

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1# # # # # # # P # # # # # # # # # # # #
2# # # # # # N # I # # # # # # # # # # #
3# # # # # # # A # H # # # # # L # # # #
4# # # # # # # # C # S # # # # L # # # #
5# # # # # # # # # U # R # # # A # E # #
6# # # E # # # # # # O # E # # C # V # #
7# # C # # # # # # # # Y # N # E # L # #
8K I # # # # # # # # # # S # W N # O # #
9N O I T C A F S I T A S R E M O T S U C
10O # # # # # # # # # # # X # Y F # N A O
11W # # # # # # # # C # P # # # F D R # M
12L I S T E N # # I # E # # # # E E # # M
13E D U C A T E T # R # # # # R R # # # I
14D # # # # # E # I # # # # S # # # # # T
15G # # # # H # E # # # # T # # # # # # T
16E # # D T # N # # # # A # # # # # # # E
17A # A A # C # # # # N # # # # # # # # D
18B E P # E # # # # D # # # # # # # # # #
19L M # D # # # # # # # # # # # # # # # #
20E M P O W E R E D # # # # # # # # # # #
Word X Y Direction
CARE  209sw
COMMITTED  209s
CUSTOMERSATISFACTION  109w
EDUCATE  113e
EMPATHETIC  120ne
EMPOWERED  120e
EXPERIENCED  149sw
KNOWLEDGEABLE  19s
LEAD  119ne
LISTEN  112e
NICE  19ne
OFFER  169s
ONECALL  169n
OWNERSHIP  169nw
SOLVE  189n
UNDERSTAND  199sw
YESYOUCAN  149nw