Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

C O M M I T T E D V G V F E M X Z V N J
A U N D E R S T A N D Z B T V Z G W I N
R Z S T U B U A F B V M K A V B F Q E X
E D O T N B Q X T A O O N C F Q F T E Y
Z K L U O N E C A L L J A U P F S E N K
A W V Y W M K Z B P I X G D Y I O B L M
L F E V N W E L B A E G D E L W O N K C
Z Y O G E X X R U V X M S Z D E I T M G
A P O Z R J P A S K R Y P E H B A C J N
T D Q A S A E J G A O Q R A V J D D G L
T M P U H O R V J U T E B N T R E S Q I
O Y S I I O I N C N W I B M U H H A S A
J X B N P D E A O O Z L S O D R E J M H
E G I V X P N T P M S D S F Y Y D T I Y
Q W R R J Z C M F W Z H K V A B W I I T
V S Z C C C E O N V M F F G R C Z N K C
E M D A K R D R W P T P M P I Z T O Z E
N X F A F D S S O T D P L M E O Z I P C
F L B B N E M I E N B G A W R E F F O I
B E Z Y M O D F P L C Y A L T I H L K N
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Answer Key for Customer Care Principles

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1C O M M I T T E D # # # # E # # # # # #
2A U N D E R S T A N D # # T # # # # # N
3R # S # # # # # # # # # # A # # # # E #
4E # O T # # # # # # # # # C # # # T # #
5# # L # O N E C A L L # # U # # S # # #
6# # V # W M # # # # # # # D Y I # # # #
7# # E # N # E L B A E G D E L W O N K #
8# # # # E # X R # # # M S # D E # # # #
9# # # # R # P # S # # Y P E # # A # # #
10# # # # S # E # # A O # R A # # # D # #
11# # # # H # R # # U T E # # T # # # # #
12# # # # I # I # C # W I # # # H # # # #
13# # # # P # E A # O # # S # # # E # # #
14# # # # # # N # P # # # # F # # # T # #
15# # # # # # C M # # # # # # A # # # I #
16# # # # # # E # # # # # # # # C # # # C
17# # # # # # D # # # # # # # # # T # # E
18# # # # # # # # # # # # # # # # # I # C
19# # # # # # # # # # # # # # R E F F O I
20# # # # # # # # # # # # # # # # # # # N
Word X Y Direction
CARE  11s
COMMITTED  11e
CUSTOMERSATISFACTION  1111se
EDUCATE  147n
EMPATHETIC  117se
EMPOWERED  716ne
EXPERIENCED  77s
KNOWLEDGEABLE  187w
LEAD  157se
LISTEN  157ne
NICE  2020n
OFFER  1919w
ONECALL  55e
OWNERSHIP  55s
SOLVE  33s
UNDERSTAND  22e
YESYOUCAN  147sw