Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

C A R E R X Y B F H C D Z Y D O F V Z Q
O U N D E R S T A N D A H B V L L C C X
M N S X F K K S L R A H H Z T M I I N L
M B O T F W Y Q D C Q B M D X E T V K G
I U L Z O W N E R S H I P X O E U L P C
T V V O N M K I H T Q Z H W H E P U N M
T X E C E J E N C E J Z R T O X T B D R
E G D J C X X R M L M P A A X P Q B N U
D K Q E A X P W S B A P Q P A U X G N M
V H D G L Y E Z Y A M K O A X R C Z O J
N N D Z L B R H D E T U C W W C R F W T
O R B B B G I C K G S I Z M E A R O B F
Q F M T V W E G P D R Y S Z U R R Z L C
O G C U E S N L R E I K O F D B E D V W
C R D G U Z C C Y L D I P U A Y Q D Q B
P E R W R N E Z I W E U V U C C H Q B G
Y C U B Z N D S U O O A C X P A T Z Q E
T Z C D C F T O J N U A D A E Q N I W C
L O Z M R E I T H K E I L S T V U F O I
B V T B N Q G J H E I D O L F E I G O N
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Answer Key for Customer Care Principles

X
Y
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1C A R E R # # # # # # # # # # # # # # #
2O U N D E R S T A N D # # # # # # # C #
3M # S # F # # # # # # # # # # # # I # #
4M # O T F # # # # # # # # # # # T # # #
5I # L # O W N E R S H I P # # E # # # #
6T # V # N M # # # # # # # # H # # # # #
7T # E # E # E # # E # # # T # # # # # #
8E # # # C # X R # L M # A # # # # # # #
9D # # # A # P # S B # P # # # # # # # #
10# # # # L # E # Y A M # O # # # # # # #
11# # # # L # R # # E T # # W # # # # # #
12# # # # # # I # # G S I # # E # # # # #
13# # # # # # E # # D # Y S # # R # # # #
14# # # # # # N # # E # # O F # # E # # #
15# # # # # # C # # L D # # U A # # D # #
16# # # # # # E # I W E U # # C C # # # #
17# # # # # # D S # O # A C # # A T # # E
18# # # # # # T # # N # # D A # # N I # C
19# # # # # E # # # K # # # # T # # # O I
20# # # # N # # # # # # # # # # E # # # N
Word X Y Direction
CARE  11e
COMMITTED  11s
CUSTOMERSATISFACTION  1111se
EDUCATE  1014se
EMPATHETIC  1011ne
EMPOWERED  107se
EXPERIENCED  77s
KNOWLEDGEABLE  1018n
LEAD  1015se
LISTEN  1015sw
NICE  2020n
OFFER  55n
ONECALL  55s
OWNERSHIP  55e
SOLVE  33s
UNDERSTAND  22e
YESYOUCAN  1011se