Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

W A T U F E K K Q P M D Q T D I G D P N
V D C H Q Z L J L K P Y F P N K B E A R
Y Y V P X F T B P L T Q C U N E Y C G M
M M X J V G C N A G J I R B O J U Z U L
B F G K H Y Q E E E L X Q F L O I H W N
S T K S L M H L M J G X W J Y B U A P Z
Y C X K N N N D A K K D A S N L V M S J
F G K C I T E H T A P M E D U C A T E S
S I M D W K M U D N S Y B L V U R O H N
A D H P D V D Y S K K W I E W G L W J X
Q D W P F U E L X Z E S X A B O B O O A
D N N C P D C E O Z T O T D D S N A M S
E A W M I E N A Z E U Y U E T H W K N E
T T W F H D E V N X L P R S J C L D L U
T S D Y S U I F U J O E R I X C X Q L B
I R E R R R R O O J W U G Y R V C F A K
M E V O E P E Z J O D K E U Y E C T C E
M D L N N Z P Q P H T F V R I N F F E C
O N O Y W O X M N X Y Y T N A J H F N I
C U S T O M E R S A T I S F A C T I O N
Brought to you by WordSearchFun.com



Answer Key for Customer Care Principles

X
Y
1234567891011121314151617181920
1# # # # # E # # # # # # # # # # # # # N
2# # # # # # L # # # # # # # # # # # A #
3# # # # # # # B # # # # # # # # # C # #
4# # # # # # # # A # # # # # # # U # # #
5# # # # # # # # # E # # # # # O # # # #
6# # # # # # # # # # G # # # Y # # # # #
7# # # # # # # # # # # D # S # # # # # #
8# # # C I T E H T A P M E D U C A T E #
9# # # # # # # # # # # Y # L # # # # # #
10# # # # # # D # # # # # I E W # # # # #
11# D # # # # E # # # # S # A # O # # # #
12D N # # P # C # # # T # # D D # N # # #
13E A # # I # N # # E # # # E # # # K # #
14T T # # H # E # N # # # R # # # # # L #
15T S # # S # I # # # # E # # # # # # L #
16I R E # R # R # # # W # # # R # # # A #
17M E V # E # E # # O # # E # # E # # C E
18M D L # N # P # P # # # # R # # F # E C
19O N O # W # X M # # # # # # A # # F N I
20C U S T O M E R S A T I S F A C T I O N
Word X Y Direction
CARE  1620nw
COMMITTED  120n
CUSTOMERSATISFACTION  1120e
EDUCATE  138e
EMPATHETIC  138w
EMPOWERED  720ne
EXPERIENCED  720n
KNOWLEDGEABLE  1712nw
LEAD  149s
LISTEN  149sw
NICE  2020n
OFFER  1920nw
ONECALL  1920n
OWNERSHIP  520n
SOLVE  320n
UNDERSTAND  220n
YESYOUCAN  138ne