Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

G I E R D Z X G B Z B P M M U R Y T S Y
D U V O P N F A N M Q N Y M L E L E F N
H T H K P O U Y X C C R J G V I Q F Q D
D H C A B H X K B P Z I L I M B O O V A
K Z S A D K P I G A Y L T E T A C U D E
W V N A J A D W M A A D C E B J D S I L
X R E A K S H U T C D V M B H E Z S I B
D I Q L C S G E E N E H F I C T A B P A
E Z E T M U L N A P A H Y N I S A Z V E
T K B U S Q O T C K L F E G I R O P L G
T Y J C U B S Y P K Z I A X O S Q Q M D
I D V E H R F S S Y R D E R E W O P M E
M Y T P E X I W R E B Q H V N E T S I L
M Y A D C A A G P L Y X Z D S Z A Y V W
O W N K G I L X G P I P I H S R E N W O
C U S T O M E R S A T I S F A C T I O N
A X C O M F F G D O R T R O U U W N I K
R I U T L E F P H N F X D F F R P C G K
E R P H S V I E E X D W I P G X E O W W
V D M M U K E P R Z B D C U O O K U V A
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Answer Key for Customer Care Principles

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1# # # # # # # # # # # # # # # # # # # #
2# # # # # # # # # # # # # # # # # # # #
3# # # # # # # # # # C # # # # # # # # D
4# # # # # # # # # # # I L # # # # # # A
5# # # # # # # # # # # L T E T A C U D E
6# # N # # # # # # # A # # E # # D # # L
7# # # A # # # # # C D # # # H E # # # B
8D # # # C # # # E N # # # # C T # # # A
9E # # # # U # N A # # # # N # # A # # E
10T # # # # # O T # # # # E # # # # P # G
11T # # # # # S Y # # # I # # # # # # M D
12I # # # # R # # S # R D E R E W O P M E
13M # # # E # # # # E # # # # N E T S I L
14M # # D # # # # P # Y # # # # # # # # W
15O # N # # # # X # # # P I H S R E N W O
16C U S T O M E R S A T I S F A C T I O N
17A # # O # F # # # # # # # # # # # # I K
18R # # # L # F # # # # # # # # # # C # #
19E # # # # V # E # # # # # # # # E # # #
20# # # # # # E # R # # # # # # # # # # #
Word X Y Direction
CARE  116s
COMMITTED  116n
CUSTOMERSATISFACTION  1116e
EDUCATE  205w
EMPATHETIC  2012nw
EMPOWERED  2012w
EXPERIENCED  716ne
KNOWLEDGEABLE  2016n
LEAD  206n
LISTEN  2013w
NICE  2016sw
OFFER  516se
ONECALL  710ne
OWNERSHIP  2015w
SOLVE  316se
UNDERSTAND  216ne
YESYOUCAN  1013nw