Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

M W M F T E T N X W U B M S J W F L I E
Q Q N W N X V N E U T Q R E D L D X Z L
I D W X Y P C F Q S E N E Y T E T E T B
D N M O L J I L N N J C N E C A H Z M A
E A L S N L T K Y Y J Y M N Y Y C J N E
T T Y L L G E N X C O D E T I U D U T G
T S O L L O H R Q I Y I P N F C X A D D
I R H F A O T C S Y R L X O K Y E O E E
M E I O C N A N H E M Y M R N E T S I L
M D Q Q E D P R P S F F I A D Q F R G W
O N D U N Y M X F Q N T U S W W W K A O
C U S T O M E R S A T I S F A C T I O N
A L O A W G M S G M L G Q X A O F Z F K
R S L A N X P H Y F X R Y M E H W C F C
E U V G E A O V A O O H X F M S O I E V
G Q E U R U W D M M U J D E S B N V R H
E U J G S V E B H W H C G J T O N C G I
N E U I H P R G L S B R A U N K N V P A
D O Y O I R E H N T B C G N V U H E S F
Q U S M P X D R D R G B P M S L A H M L
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Answer Key for Customer Care Principles

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1# # # # # # # # # # # # # # # # # # # E
2# # # # # # # # # # # # # E # # D # # L
3# D # # # # C # # # # # # # T E # # # B
4D N # # # # I # # # # # # # C A # # # A
5E A # # # # T # # # # # # N # # C # # E
6T T # # L # E # # # # # E # I # D U # G
7T S # # L # H # # # # I # # # C # A D D
8I R # # A # T # # # R # # # # # E # E E
9M E # # C # A # # E # # # # N E T S I L
10M D # # E # P # P # # # # # # # # # # W
11O N # # N Y M X # # # # # # # # # # # O
12C U S T O M E R S A T I S F A C T I O N
13A # O # W # M S # # # # # # # # # # F K
14R # L # N # P # Y # # # # # # # # # F #
15E # V # E # O # # O # # # # # # # # E #
16# # E # R # W # # # U # # # # # # # R #
17# # # # S # E # # # # C # # # # # # # #
18# # # # H # R # # # # # A # # # # # # #
19# # # # I # E # # # # # # N # # # # # #
20# # # # P # D # # # # # # # # # # # # #
Word X Y Direction
CARE  112s
COMMITTED  112n
CUSTOMERSATISFACTION  1112e
EDUCATE  208nw
EMPATHETIC  712n
EMPOWERED  712s
EXPERIENCED  712ne
KNOWLEDGEABLE  2012n
LEAD  209nw
LISTEN  209w
NICE  145se
OFFER  1912s
ONECALL  512n
OWNERSHIP  512s
SOLVE  312s
UNDERSTAND  212n
YESYOUCAN  712se