Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

M F Y A P B P Q X X L V E T M J C Z P L
G S I L J Y H A Y L N T D L W K E S B N
R N H W H O L D A G A R W K W N I F C U
E E T U Q D R C O C F S S D G J J L C H
R H F O S O E B U O S V R S N O I L P J
A B A F W N R D Y E X H W H V E G H W K
C U S T O M E R S A T I S F A C T I O N
O N O Z W Z X M C I I A J Q L I B S I O
M D L S N Y P Q P S Z M F R E R I C I W
M E V X E Y E V V A G C R R R B E M U L
I R E M R B R S Q N T D E R E W O P M E
T S L N S N I Z Y H I H F W D M R A C D
T T U Q H J E L R O Y R E J Q Q B R X G
E A L W I B N H W X U W A T Q L P K Q E
D N W Z P L C I U I O C M I I W A X A A
V D M Q S E E M T P M B A H L C L J W B
Z U H Q F M D L M Y R R S N B I U O U L
S V M C Z F S G A Q P Y T L M E Z X O E
L O D E P I L C P J G J A V Q T L Q U A
F N W C N S L L E E A M C H T L X E C D
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Answer Key for Customer Care Principles

X
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1# # # # # # # # # # L # E # # # # # # #
2# # # # # # # # # L # T # # # # # # # #
3R # # # # # # # A # A # # # # # # # # #
4E E # # # # # C # C # # # # # # # # # #
5R # F # # # E # U # # # # # N # # # # #
6A # # F # N # D # # # # # # # E # # # K
7C U S T O M E R S A T I S F A C T I O N
8O N O # W # X M # # # # # # # # # S I O
9M D L # N Y P # P # # # # # # # # C I W
10M E V # E # E # # A # # # # # # E # # L
11I R E # R # R S # # T D E R E W O P M E
12T S # # S # I # Y # # H # # # # # # # D
13T T # # H # E # # O # # E # # # # # # G
14E A # # I # N # # # U # # T # # # # # E
15D N # # P # C # # # # C # # I # # # # A
16# D # # # # E # # # # # A # # C # # # B
17# # # # # # D # # # # # # N # # # # # L
18# # # # # # # # # # # # # # # # # # # E
19# # # # # # # # # # # # # # # # # # # A
20# # # # # # # # # # # # # # # # # # # D
Word X Y Direction
CARE  17n
COMMITTED  17s
CUSTOMERSATISFACTION  117e
EDUCATE  77ne
EMPATHETIC  77se
EMPOWERED  2011w
EXPERIENCED  77s
KNOWLEDGEABLE  207s
LEAD  2017s
LISTEN  2010nw
NICE  207sw
OFFER  57nw
ONECALL  57ne
OWNERSHIP  57s
SOLVE  37s
UNDERSTAND  27s
YESYOUCAN  710se