Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

V E T L W E L B A E G D E L W O N K M T
L E S P U E M H X I D M H Y I U O I Z N
Q F H A A Z B P Z D P U E V O S I B C Y
K X Q D L Y D V O A V S C Y R X T Y G E
F W V K T R Z E T W Y B R A K E C E A T
V Z G T V T V H C O E H J H T X A A N H
K H W E L B E N U N F R Z F L E F Y D Q
Y B V Z Q T J C W R E F E V L O S A U B
I S U H I A A N H A Z I E D F Y I L P I
J X P C Z N F D P V L U R R E D T M D U
V B M S C N X D N Y M L K E D S A R L P
C K O F Y D D R P A H U A Z P L S A R Y
T D O Y J Q W F H K T B R C W X R C H T
D Q X Y C H C P Z Y J S T W E R E Z W W
G V L Z R V I Z P R D E R V X N M M W E
R S L A T Y S R P I H S R E N W O Z B X
W T W E J R Q J J G K B G X D Y T F W E
R V X P E X Z B F A T O K B E N S G R J
J H G D N J I T T B I F B J O W U A R D
Y R I Z T L O C D E T T I M M O C H W E
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Answer Key for Customer Care Principles

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1# # # # # E L B A E G D E L W O N K # #
2# # # # # E M # # # D M # Y I # O I # #
3# # # # A # # P # # P U E # # S I # C #
4# # # D # # D # O A # S C # # # T # # E
5# # # # # # # E T W Y # # A # # C E # #
6# # # # # # # H C O E # # # T # A # N #
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10# # # C # N # D # # L # R R # # T # # #
11# # # # # # # # N # # L # E # # A # # #
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20# # # # # # # # D E T T I M M O C # # #
Word X Y Direction
CARE  1720ne
COMMITTED  1720w
CUSTOMERSATISFACTION  1710n
EDUCATE  101se
EMPATHETIC  131sw
EMPOWERED  61se
EXPERIENCED  1714nw
KNOWLEDGEABLE  171w
LEAD  71sw
LISTEN  141se
NICE  171se
OFFER  106se
ONECALL  1716nw
OWNERSHIP  1716w
SOLVE  178w
UNDERSTAND  1719nw
YESYOUCAN  131sw