Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

M H C O M M I T T E D I Z E X W Y P A I
W O U N D E R S T A N D S I I U B O N K
N S S O L V E F I H H A L A X C P T S L
I Z T C V E N A B H U V I J K N A J U D
H J O W N E R S H I P E Q W Q B H G H B
W C M R R M Y Q E F A L T Q L D A Z L F
L A E M P A T H E T I C A I Q M G A F L
N E R X R Y K G F F C C H C Z T Q V I C
R D S Y P M I O S P R R P J L Q U W H M
O F A L Y E S Y O U C A N G P U H X A Y
M W T H I G R N F I L G P K D B P T F Q
Y Q I E E D D I F L S F A C R V Z K U D
V V S M M O E N E J G H H F C X D A X X
A N F L Y Y R Z R N I C E K T K H G Z T
T G A L H N E H W M C T I J U G C K T F
I Z C A R E W P P J A E W K E F B E V E
D T T C M T O B D C U L D W S D V M K B
V I I E I S P B U F D K G K A Q P H P U
S E O N M I M D P G Q U Y E H V Q W U A
K K N O W L E D G E A B L E W L Z P X O
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Answer Key for Customer Care Principles

X
Y
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1# # C O M M I T T E D # # # # # # # # #
2# # U N D E R S T A N D # # # # # # # #
3# # S O L V E # # # # # # # # # # # # #
4# # T # # # # # # # # # # # # # # # # #
5# # O W N E R S H I P # # # # # # # # #
6# # M # # # # # # # # # # # # # # # # #
7# # E M P A T H E T I C # # # # # # # #
8# # R X # # # # # # # # # # # # # # # #
9# # S # P # # # # # # # # # # # # # # #
10# # A # Y E S Y O U C A N # # # # # # #
11# # T # # # R # F # # # # # # # # # # #
12# # I # # # D I F # # # # # # # # # # #
13# # S # # # E # E # # # # # # # # # # #
14# # F L # # R # R N I C E # # # # # # #
15# # A L # N E # # # C T # # # # # # # #
16# # C A R E W # # # A E # # # # # # # #
17# # T C # T O # # C # # D # # D # # # #
18# # I E # S P # U # # # # # A # # # # #
19# # O N # I M D # # # # # E # # # # # #
20# K N O W L E D G E A B L E # # # # # #
Word X Y Direction
CARE  316e
COMMITTED  31e
CUSTOMERSATISFACTION  311s
EDUCATE  720ne
EMPATHETIC  37e
EMPOWERED  720n
EXPERIENCED  37se
KNOWLEDGEABLE  320e
LEAD  1320ne
LISTEN  620n
NICE  1014e
OFFER  910s
ONECALL  420n
OWNERSHIP  35e
SOLVE  33e
UNDERSTAND  32e
YESYOUCAN  610e