Customer Care Principles

CARE
COMMITTED
CUSTOMERSATISFACTION
EDUCATE
EMPATHETIC
EMPOWERED
EXPERIENCED
KNOWLEDGEABLE
LEAD
LISTEN
NICE
OFFER
ONECALL
OWNERSHIP
SOLVE
UNDERSTAND
YESYOUCAN

Our vision for the Sprint Consumer Care organization is to be recognized as the undisputed leader in Customer Service. We will do this by having the best people, products, and processes in the industry. Our service strategies will embrace these principles:

Try to find all 17 words on this board.

M K N O W L E D G E A B L E R F O S G V
X A O N F Y E M Q P G W M I D Z K W I C
J D I E Y F E A P M H P M M S U L X A N
L P T C D W E S D A O L D S R T C L Y E
H I C A N I L R Y W T E Q M S S E A N B
X G A L B M C H E O C H T H D B S N T D
X A F L U G M R K N U Z E G I Z W X G E
O B S U O Y E D E D P C N T R G F D I L
S O I D K D L I B I L Q A K I J Q J H A
Z P T L U L R N H X R D J N P C C J V Y
Y U A O F E B S K B N B X Q Z A W C O R
Z C S R P S R X O A D I J M A K G F F H
L H R X F E N J T E J P C T U X C M K L
D Z E X N Z E S T O I I X E O Y P G H K
P B M W N V R T O A L Y N X N K M N V C
H P O F L E I L A Z Q R J Z K K T I J X
C R T O D M F Q O D C Z C H D W N P H D
B Q S N M D C V Y Z C F H X S S P J Q F
W Y U O A C N H D G I K U L J J D F Q P
Q B C A R E D I N W G M W V O F F N M U
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Answer Key for Customer Care Principles

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1# K N O W L E D G E A B L E # # # # # #
2# # O N F Y E M # # # # M I D # # # # #
3# # I E # F E A P # # P # # S U # # # #
4# # T C # # E S D A O # D # # T C # # #
5# # C A # # # R Y W T E # # # # E A # #
6# # A L # # # # E O C H # # # # # N T #
7# # F L # # # R # N U # E # # # # # # E
8# # S # # # E # E # P C # T # # # # # #
9# # I # # D # I # I # # A # I # # # # #
10# # T # # # R # H # # D # N # C # # # #
11# # A # # E # S # # N # # # # # # # # #
12# # S # P # R # # A D I # # # # # # # #
13# # R X # E # # T E # # C # # # # # # #
14# # E # N # E S T # # # # E # # # # # #
15# # M W # V R T # # # # # # # # # # # #
16# # O # L E I # # # # # # # # # # # # #
17# # T O D M # # # # # # # # # # # # # #
18# # S N M # # # # # # # # # # # # # # #
19# # U O # # # # # # # # # # # # # # # #
20# # C A R E # # # # # # # # # # # # # #
Word X Y Direction
CARE  320e
COMMITTED  320ne
CUSTOMERSATISFACTION  310n
EDUCATE  141se
EMPATHETIC  71se
EMPOWERED  141sw
EXPERIENCED  314ne
KNOWLEDGEABLE  31e
LEAD  61se
LISTEN  131se
NICE  1111se
OFFER  41se
ONECALL  41s
OWNERSHIP  316ne
SOLVE  318ne
UNDERSTAND  319ne
YESYOUCAN  71se