Customer Experience

APOLOGIZE
ATTENTION
CONFIDENT
EFFICIENT
EXPLANATION
FEEDBACK
FRIENDLY
HELP
IMPRESSION
MONOGRAMMING
RAPPORT
RESPONSIBILITY
SYMPATHIZE

World Class Service Concepts are easier learned than applied, BUT, the Buffalo Office is on its way!

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Answer Key for Customer Experience

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Word	X	Y	Direction
APOLOGIZE	2	8	e
ATTENTION	2	6	e
CONFIDENT	1	4	s
EFFICIENT	2	2	e
EXPLANATION	2	2	s
FEEDBACK	2	15	e
FRIENDLY	10	13	w
HELP	12	9	n
IMPRESSION	12	12	w
MONOGRAMMING	5	5	e
RAPPORT	1	1	e
RESPONSIBILITY	8	8	se
SYMPATHIZE	3	3	e