Customer Experience

APOLOGIZE
ATTENTION
CONFIDENT
EFFICIENT
EXPLANATION
FEEDBACK
FRIENDLY
HELP
IMPRESSION
MONOGRAMMING
RAPPORT
RESPONSIBILITY
SYMPATHIZE

World Class Service Concepts are easier learned than applied, BUT, the Buffalo Office is on its way!

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Word	X	Y	Direction
APOLOGIZE	3	11	n
ATTENTION	15	5	s
CONFIDENT	2	12	n
EFFICIENT	3	3	e
EXPLANATION	14	2	s
FEEDBACK	4	3	s
FRIENDLY	5	3	s
HELP	15	14	w
IMPRESSION	6	10	n
MONOGRAMMING	11	5	s
RAPPORT	15	1	w
RESPONSIBILITY	8	8	sw
SYMPATHIZE	13	3	s