Customer Experience

APOLOGIZE
ATTENTION
CONFIDENT
EFFICIENT
EXPLANATION
FEEDBACK
FRIENDLY
HELP
IMPRESSION
MONOGRAMMING
RAPPORT
RESPONSIBILITY
SYMPATHIZE

World Class Service Concepts are easier learned than applied, BUT, the Buffalo Office is on its way!

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Word	X	Y	Direction
APOLOGIZE	14	14	n
ATTENTION	14	14	w
CONFIDENT	9	1	w
EFFICIENT	11	4	w
EXPLANATION	14	2	w
FEEDBACK	15	2	s
FRIENDLY	14	15	w
HELP	11	6	s
IMPRESSION	6	10	e
MONOGRAMMING	11	5	w
RAPPORT	7	5	sw
RESPONSIBILITY	8	8	sw
SYMPATHIZE	13	3	w