Customer Experience

APOLOGIZE
ATTENTION
CONFIDENT
EFFICIENT
EXPLANATION
FEEDBACK
FRIENDLY
HELP
IMPRESSION
MONOGRAMMING
RAPPORT
RESPONSIBILITY
SYMPATHIZE

World Class Service Concepts are easier learned than applied, BUT, the Buffalo Office is on its way!

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Word	X	Y	Direction
APOLOGIZE	2	6	s
ATTENTION	8	14	n
CONFIDENT	15	10	n
EFFICIENT	12	1	s
EXPLANATION	14	14	n
FEEDBACK	7	3	s
FRIENDLY	1	15	n
HELP	10	4	s
IMPRESSION	6	6	s
MONOGRAMMING	11	11	n
RAPPORT	15	15	w
RESPONSIBILITY	8	8	nw
SYMPATHIZE	13	13	n