Customer Experience

APOLOGIZE
ATTENTION
CONFIDENT
EFFICIENT
EXPLANATION
FEEDBACK
FRIENDLY
HELP
IMPRESSION
MONOGRAMMING
RAPPORT
RESPONSIBILITY
SYMPATHIZE

World Class Service Concepts are easier learned than applied, BUT, the Buffalo Office is on its way!

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Word	X	Y	Direction
APOLOGIZE	2	9	ne
ATTENTION	13	9	nw
CONFIDENT	14	5	s
EFFICIENT	6	15	e
EXPLANATION	14	14	w
FEEDBACK	9	10	w
FRIENDLY	4	13	e
HELP	5	7	nw
IMPRESSION	6	6	e
MONOGRAMMING	11	11	w
RAPPORT	15	15	n
RESPONSIBILITY	8	8	nw
SYMPATHIZE	13	13	n