Customer Experience

APOLOGIZE
ATTENTION
CONFIDENT
EFFICIENT
EXPLANATION
FEEDBACK
FRIENDLY
HELP
IMPRESSION
MONOGRAMMING
RAPPORT
RESPONSIBILITY
SYMPATHIZE

World Class Service Concepts are easier learned than applied, BUT, the Buffalo Office is on its way!

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Word	X	Y	Direction
APOLOGIZE	13	5	s
ATTENTION	3	9	ne
CONFIDENT	14	13	n
EFFICIENT	13	13	w
EXPLANATION	2	14	e
FEEDBACK	8	10	ne
FRIENDLY	1	2	s
HELP	11	4	ne
IMPRESSION	10	6	w
MONOGRAMMING	5	11	e
RAPPORT	1	15	e
RESPONSIBILITY	8	8	ne
SYMPATHIZE	3	13	n