Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# # # # # # # # # # # # # # #
3# # L # # # # # # # # # # # #
4# # A A P P E A R A N C E # #
5# # N P N D # # # # # U V # #
6# # G O I O E # D # # S I # #
7# # U L # N I N # O # T S # #
8# # A O # # F S I # O O N # #
9# # G G # # O L S F # M O E #
10# # E I # # R # E E E E P T #
11# # # Z # # M # # C F R S I #
12# # # E # # A # # # T O E L #
13# # # # # # L # # # O I R O #
14# # # # # # # # # # N # O P #
15# # # # # # # # # # E # # N #
Word X Y Direction
APOLOGIZE  44s
APPEARANCE  44e
CUSTOMER  124s
FORMAL  78s
INFLECTION  56se
LANGUAGE  33s
MOOD  129nw
POLITE  1414n
PROFESSIONAL  88nw
REFINED  1211nw
RESPONSIVE  1313n
TONE  1112s