Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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K F N Q V O W Q P J Z H U A X
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W L E O C T O N E V H B O C J
Y I S L F Y C U S T O M E R T
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P F S I J K R N I J N S F F Z
N T I Q F J A E R O G I T N B
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Answer Key for Customer Perception

X
Y
123456789101112131415
1# # N # # # # # # # # # # # #
2# P # O # # # # # # # # # # D
3# O R # I # # # # # # # # O #
4# L E O # T O N E # # # O # #
5# I S # F # C U S T O M E R #
6D T P # # E # E # # # # # # #
7# E O # # # S # L # # # # # #
8# # N # # # # S # F O R M A L
9# # S I # # # # I # N # # # #
10# # I # F # # # # O # I # # #
11# # V # # E # # # # N # # # #
12# # E C N A R A E P P A # # #
13# # # # # E G A U G N A L # #
14# # A P O L O G I Z E # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  314e
APPEARANCE  1212w
CUSTOMER  75e
FORMAL  108e
INFLECTION  1210nw
LANGUAGE  1313w
MOOD  125ne
POLITE  22s
PROFESSIONAL  88se
REFINED  712nw
RESPONSIVE  33s
TONE  64e