Customer Perception

APOLOGIZE
APPEARANCE
CUSTOMER
FORMAL
INFLECTION
LANGUAGE
MOOD
POLITE
PROFESSIONAL
REFINED
RESPONSIVE
TONE

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Q G Y K D X V J S Z E R K O M
K P K I N F L E C T I O N O V
S O R E F I N E D O M S J Z R
H L E O A E D R N N S E Z F O
D I S R F O A H C E K Z U M X
I T P E O E G B B O V I S E E
M E O M R A S V W M U G A V F
A E N O M J P S H L S O Z D A
V K S T A X K O I P M L J E Q
Z L I S L T N Q U O F O N L M
A O V U K V U K V U N P C F M
I P E C N A R A E P P A M Z Y
G Z I R L E G A U G N A L K Z
Q H I M O R F J A T Q L C Y S
V V Q Y B S M R U G E H G G A
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Answer Key for Customer Perception

X
Y
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1# # # # # # # # # # # # # # #
2# P # I N F L E C T I O N # #
3# O R E F I N E D O # # # # #
4# L E O # # D # # N # E # # #
5# I S R F O # # # E # Z # # #
6# T P E O E # # # # # I # # #
7# E O M R # S # # # # G # # #
8# # N O M # # S # # # O # # #
9# # S T A # # # I # # L # # #
10# # I S L # # # # O # O # # #
11# # V U # # # # # # N P # # #
12# # E C N A R A E P P A # # #
13# # # # # E G A U G N A L # #
14# # # # # # # # # # # # # # #
15# # # # # # # # # # # # # # #
Word X Y Direction
APOLOGIZE  1212n
APPEARANCE  1212w
CUSTOMER  412n
FORMAL  55s
INFLECTION  42e
LANGUAGE  1313w
MOOD  47ne
POLITE  22s
PROFESSIONAL  88se
REFINED  33e
RESPONSIVE  33s
TONE  102s